B & B Maids Service Inc

House Cleaning, Floor Cleaning and Waxing, Carpet Cleaning,

About us

At B&B Maids Service our goal is to provide reliable quality and affordable sanitation solutions for every home, business and institution we serve. We understand that every job we do is unique and we will consult with you to create a detailed schedule that fits your needs, whether you need a one time spring cleaning, special event cleaning, or a recurring cleaning. This type of attention and personalized services is what has endeared us to our long standing clients in the D/FW area.

Business highlights

20 years of trusted experience
Minority Owned & Operated
Se Habla EspaĂąol

Services we offer

House, Office, Commercial & Janitorial Cleaning Services - Restroom Cleaning & Sanitization, Floor Maintenance, Carpet Cleaning, Window Cleaning, Move In & Out Cleaning & Lease Office Space Cleaning.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.5763 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
12%
3
8%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.6

Filter reviews by category

Showing 1-25 of 763 reviews

Ashley F.
11/2024
5.0
house cleaning
  + -1 more
I was able to complete everything within the timeframe requested. They were very punctual, friendly, and thorough. Very responsive to emails and phone calls. I would definitely use them again.
Description of Work: Deep cleaning of the entire house and I added the additional service of cleaning the interior of appliances for an additional fee. The deep cleaning service included the following: - Interior of cabinets and drawers - Bedrooms, bathrooms, kitchen, living room, dining room - Swept and moped floors. - Cleaned baseboards. - Ceiling fans

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$311.92

Response from B & B Maids Service Inc
Dear Customer, Thank you so much for your review! We are very pleased to learn that you had a great experience with us. We work very hard to make sure all of our clients have a overall good customer service experience with us and are very pleased with our quality of work. Please stay in touch if you have any questions or any concerns. Have a nice day :) BBM Services.

William T.
06/2023
4.0
house cleaning
  + -1 more
They did a good job, but did not arrive at the agreed time (10:00 am). They only came at 3:00 pm, but did do a good job when they finally arrived.
Description of Work: General house cleaning, dusting and mopping

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$285

Response from B & B Maids Service Inc
Dear Customer, Thank you for your review and your understanding! It is greatly appreciated. We apologize for the inconvenience that was caused. As much as we work hard to make sure we arrive on time, some surprises are inevitable. We are glad everything worked out and that you enjoyed the overall service. Please do not hesitate to contact us if you need any further assistance or any questions! -BBM Services (B&B Maids).

Donald R.
04/2023
5.0
house cleaning
  + -1 more
Great to work with. Very efficient, good price, and cleaner did a great job. Everyone was very friendly.
Description of Work: Spring cleaning around the interior of the house. 2 bedrooms, 2 bathrooms, living room and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from B & B Maids Service Inc
Dear Customer, Thank you for choosing BBM Services. We appreciate your review! We are very thrilled to learn that you enjoyed our service. Please keep in touch if you need any assistance. Hope you have a great day! :) -BBM Services (B&B Maids).

Lisa D.
01/2022
1.0
carpet cleaners
  + -1 more
Very poorly done. No willingness to make it right even with ample photographs showing the terrible job done.
Description of Work: Deep housecleaning

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$275

Response from B & B Maids Service Inc
Dear Customer, Thank you for your review. We are very sorry to learn that you were not satisfied with our service. We apologize for any inconvenience however, we did follow up after your service was completed making several attempts to contact you to see if everything went okay or if you had any issues to report since you had a 24-hour guarantee for the service. This was explained over the phone prior to booking. You then contacted us after 48 hours that the service was completed which was over our guarantee period. Although we still did our best to work with you to see if there was anything else we could do by considering the amount of time the team took (4 hours) to complete your service, we found the team did their best. The areas that were reported "missed" were areas that are unfortunately in a tear & wear conditions that cleaning products would not be able to remove. We highly suggest other services like paint touch ups or resurfacing since the dirt/grime is already penetrated within the texture. Once again, we apologize for the inconvenience this may have a caused you. If you have any other questions, please let us know. Our office line is 972.850.7935. B&B Maids.

robert H.
01/2022
4.0
house cleaning
  + -1 more
It was good for the price of $100.00
Description of Work: Housecleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from B & B Maids Service Inc
Dear customer, Thank you for your review!! We are very happy to learn you enjoyed our service. Please keep in touch :) B&B Maids.

Janet M.
03/2021
1.0
house cleaning
  + -1 more
I told them there was trash all over the place. They said they would clean it, And we waited a week and a half. We agreed on a price, but when they got there, they refused to clean it and they left. I was honest about the trash, so they shouldn’t have agreed to clean it. So if your apartment has trash on the floor, it is a waste of time to hire this service and you can’t count on them if they say they will clean it.
Description of Work: Clean a 1 bedroom apartment, 628 sq ft

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Response from B & B Maids Service Inc
Dear Customer, Although we were not able to service you, we tried our best and made the attempt to schedule your service even though you denied our request to do an estimate in person. Prior to booking, it was mentioned to you about our services guidelines and the fact that we do not provide excessive trash removal or decluttering. It was also explained to you that if the home were not in regular conditions and we were not able to do an estimate appointment in person, we would be unable to guarantee if we are able to service. This was also stated in the email confirmation that was sent to you (along with your appointment reminder) that the service does not include excessive trash picking and that we may deny service if the home is in abnormal conditions. We apologize for any inconvenience it may have caused you. Please contact our office if you have any further questions. Thank you and have a nice day. B&B Maids.

Anne T.
03/2021
5.0
house cleaning
  + -1 more
They come in monthly. We love the crew and they always do a great job.
Description of Work: House Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from B & B Maids Service Inc
Dear Customer, Thank you so much for your review! We are very pleased to learn that you are loving our service so far. Thank you for being our loyal customer. Please stay in touch if you have any questions. Have a nice day :) B&B Maids.

Erin S.
03/2021
5.0
house cleaning
  + -1 more
Very good! They now come monthly and have done a very thorough job every time. We are very pleased & would highly recommend them to anyone looking for a great clean! 😁👍🏼
Description of Work: House Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$170

Response from B & B Maids Service Inc
Dear Customer, Thank you so much for your review. We are very pleased to learn you are satisfied with our service. We work very hard and we are glad it's making a difference. Thank you once again. And please stay in touch! Have a great day :) B&B Maids.

Jennifer S.
10/2020
5.0
carpet cleaners, house cleaning, floor cleaning
  + 1 more
The individual who came, Anna, did a great job for us. She took the time to thoroughly clean, sweep, mop, and dust our whole apartment. She was extremely sweet and hard-working. I will definitely use B&B again!
Description of Work: I hired B B to clean our 1600 sf apartment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from B & B Maids Service Inc
Dear Customer, Thank you for your review. Your feedback matters to us and we are absolutely glad our team has been doing a great job! Thank you for choosing B&B Maids! -B&B Maids.

Shirley C.
06/2020
5.0
house cleaning
  + -1 more
Great! We have used B&B Maids two or three times a year for deep cleanings since 2017. They are always on time and do a great job! We will continue to use them and recommend them.
Description of Work: We needed a Spring Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from B & B Maids Service Inc
Dear customer, Thank you so much for you review! We are very happy to learn that you are satisfied with our services. Stay safe and well. We are at your service! Kind Regards, B&B Maids.

Catherine F.
04/2020
5.0
house cleaning
  + -1 more
Claudia made it so easy to sign up for service, and she worked with our schedule so it would be convenient for us. I received reminders by both email and text, and the housekeepers arrived right on schedule. Our apartment is spotless. I am looking forward to being a regular customer
Description of Work: Deep Apartment Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from B & B Maids Service Inc
Dear Customer, Thank you for your review! We are glad you enjoyed the service. We look forward to your next appointment. If you have any questions please contact us. Thank you! B&B Maids.

Cynthia H.
02/2020
5.0
house cleaning
  + -1 more
They were Awesome! The job they did was excellent and I do intend to use there services on a monthly basis! I highly recommend this company!
Description of Work: Move-out Cleaning before I moved in the house we bought.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Response from B & B Maids Service Inc
Dear member, Thank you very much for your review. We are happy you enjoyed the service! We look forward to seeing you again! Thank you B&B Maids.

david B.
01/2020
5.0
house cleaning
  + -1 more
This was a great experience from start to finish. I worked with Claudia To set up my first cleaning. She was quick to respond and had great follow up. The two person team that came to my house was efficient and thorough. My wood floors absolutely shined when they were through. I’ve already set up my next cleaning.
Description of Work: General house keeping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B & B Maids Service Inc
Dear member, Thank you so much for your feedback. We had the pleasure of servicing you! Please let us know if you have any questions or concerns. We look forward to your next cleaning. Have a wonderful week! B&B Maids.

marcia S.
01/2020
5.0
house cleaning
  + -1 more
Excellent and outstanding job from initial staff contacts to those performing service!! House was transformed and it would have taken me weeks and lots of stress to do myself. Mini blinds which were nasty looked brand new and kitchen floor was so clean it looked like you could eat off it. Will definitely use again!! Thanks
Description of Work: Move in house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B & B Maids Service Inc
Dear member, Thank you so much for your feedback. We are glad you are satisfied with the service! We look forward to servicing you again. Have a great day. Kind Regards, B&B Maids.

Ben H.
12/2019
5.0
house cleaning
  + -1 more
Incredible!! Wonderful job! So happy with everything!
Description of Work: Deep cleaning of the house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$279.99

Response from B & B Maids Service Inc
Dear Customer, Thank you so much for the review! It was great working with you. We hope to continue providing you service in the future! Have a wonderful rest of your day. Kind Regards, B&B Maids.

Mary H.
11/2019
3.0
house cleaning
  + -1 more
We were double charged for the service - they cashed out check and hit our credit card. It is being resolved but we will not use them again.
Description of Work: Deep clean on house
Rating CategoryRating out of 5

Response from B & B Maids Service Inc
Dear Customer, Thank you for your review. As we had already explained to you, we had your account to be charged by credit card since your card was on file and we were not aware that you would be paying with a check the day of the service which caused a confusion and your card ended up being charged. Because you tried to contact us over the weekend when our office closes, we weren't able to assist you and refund you then. In cases like these, we have absolutely no problem refunding any overpaid charges right away. We apologize for any inconvenience this may caused you. Although this issue happened, we thank you for giving us a chance to service you. We wish you the very best and if you have any additional questions or concerns, give us a call. Thank you. Sincerely, B&B Maids.

Susan/David B.
01/2019
4.0
house cleaning
  + -1 more
This was an Angie's List special deal. The company sent very clear definitions of what was and was not included in the deal. The two cleaners arrived on time and got straight to work. The English-speaking supervisor was delayed in traffic and didn't arrive until the cleaning was about 2/3 thirds finished. The cleaners were pleasant, competent, and industrious. A little more attention to detail would help. For instance, the back and sides of the stainless steel kitchen sink was nicely cleaned but the front side (the one closest to you, and not visible without bending down) still had cleanser covering it. Overall, they did a good job.
Description of Work: "Deep" house cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$199

Response from B & B Maids Service Inc
Dear member, Thank you so much for your review. We appreciate your feedback based on your experience with us. We apologize for any inconvenience we have caused you on the areas mentioned however, we will make sure to improve our quality of service. Once again, thank you for your feedback! Have a wonderful day. :) B&B Maids.

Claudia R.
11/2018
5.0
house cleaning
  + -1 more
The crew did a fantastic job! I've been keeping up with my house cleaning but it has come to the point where I do not have time so I hired B&B and they were fabulous!! With kids at home, it's decision I will never regret! Our crew was very friendly and quite reliable. Thank you for the great help! Would recommend to anyone who has trouble getting time to have the house cleaned
Description of Work: One Time Deep Clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B & B Maids Service Inc
Dear member, Thank you so much for the review. We appreciate your feedback! Hope you have a wonderful day :)

Gerusa M.
11/2018
5.0
house cleaning
  + -1 more
They arrived on time and performed a great work!
Description of Work: Great deep cleaning service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B & B Maids Service Inc
Dear Member, thank you very much for your review!

Terry C.
11/2018
3.0
house cleaning
  + -1 more
I paid “BBM Cleaning Services” of Plano, Texas for what was to be a "deep clean". I consider what they did was a regular clean and not a deep clean. The two ladies were friendly but the work done was not a deep cleaning. One lady spoke a little English the other spoke only Spanish, it difficult to communicate. The performance of the house cleaning was average. They left areas that were not cleaned and left dusty. I am disappointed with their services. The overall general cleaning was average but the details are left untouched and unfished, for example: • They did not adequately clean fans and light fixtures or behind furniture, • Several areas were inadequately dusted, for example backs of chairs, chair bases and legs and tops of picture frames, • Fans and light fixtures edges were dusted lightly and flat surfaces were undusted, • Blinds were dusted, but left visible lines of dust on the area that were turned up. • Kitchen cleaning missed wipe off of appliance doors and handles, • The tile floor is front of the fireplace has a brightly colored paper sticker which was left untouched, • Window sill were not wiped clean, they were dusted but not damp wiped, • Edges of three doors and light switch covers were left with dirty spots. The cleaning services provided isn’t a matter of doing an inadequate job - they didn't do the job details. I will be sure to share the disappointing quality of service with everyone who asks for a referral for housecleaning. I wouldn't call “BBM Cleaning Services” again.
Description of Work: One time deep house cleaning

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Response from B & B Maids Service Inc
Hi [Member Name Removed]! Thank you very much for your feedback. It is very important to us! Our field supervisor was there to meet the cleaning crew and to get from you what you would like for them to focus on and she is fluent in English. The cleaning crew did dust the ceiling fan, the blinds, the doors, furniture, they wiped down all appliance and cabinet doors as well as the light switches and baseboards. Regarding the windows; those items are not included in the deep cleanings. Window cleaning service is a separate service that we provide and that was mentioned when we sent you the guidelines. I completely agree with you that they could have missed some areas and that's why we wait for the customer to check the house and let us know if anything needs to be redone or if they missed any areas. We also have our 24 hours policy that we will go back to do any parts that were missed or not done to your expectation. We have that policy in place as they can, at times, miss areas when cleaning a complete house. We don't mind at all going back as our customer satisfaction is our priority. Again, thank you very much for your feedback. We will make sure to address all your concerns with the crew to help them improve their quality of work. Have a wonderful day! B&B Maids.

Sal G.
11/2018
2.0
house cleaning
  + -1 more
Terrible: showed up inconsistently, cleaning service inconsistent: didn't vacuum all the rooms (I complained), didn't clean bathrooms properly (really messy job), not cleaning/mopping the whole floors, not showing up (they forgot to tell me). I give up, not worth the money folks not worth the aggravation for money paid.
Description of Work: Bi weekly maid service

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0


Response from B & B Maids Service Inc
Dear customer, We appreciate your feedback of your overall experience with our service. We apologize that we did not meet your expectations. I also want to mention that we have a 24-hour guarantee for every cleaning if there's any promised areas that were missed. We understand you had a concern in regards to the vacuuming and we made sure to address it with the crew. According to the crew, that was already taken care of. Furthermore, we realized that we missed your window time on 11/05/2018 and that was due to a miscommunication among the office staff. We apologize for any inconvenience this may have caused you. We work with a window time of arrival and the only time we have a change in the arrival time would be when our crews have an emergency however the situation is rare. Any inconsistency with the arrival time that may have occurred in your other past cleanings have not been communicated to office staff based on our records. We, again, apologize for the inconvenience. We will use this as a learning experience to make sure this does not occur again in the future. Thank you for your business throughout this time. We wish you the best of luck. :) Kind Regards, B&B Maids.

Richard E.
11/2018
5.0
house cleaning
  + -1 more
Phenomenal. No, really, phenomenal. Will call again.
Description of Work: Deep clean of Mom’s house before family stopped by

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B & B Maids Service Inc
Dear customer, Thank you so much for your review! We are glad you had a wonderful experience with our service. We look forward to working with you again in the future. Have a great day! B&B Maids.

Jeff M.
10/2018
5.0
house cleaning
  + -1 more
The service was great! The girls who came were very sweet and did SUCH a good job.
Description of Work: Deep Clean

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from B & B Maids Service Inc
Dear Member, thank you so much for your review! We are very glad you had a great experience with us! Have a wonderful day! B&B Maids.

Tonya R.
10/2018
5.0
house cleaning
  + -1 more
Very good job. Will use again for deep cleaning at my home.
Description of Work: Houscleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B & B Maids Service Inc
Dear member, Thank you so much for the review. We appreciate your honest feedback! Hope you have a wonderful day :)

Allan H.
09/2018
5.0
house cleaning, floor cleaning
  + 0 more
It went extraordinarily well. I will hire them again absolutely!
Description of Work: Cleaning entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from B & B Maids Service Inc
Dear member, Thank you so much for letting us service you! We appreciate your feedback! Have an wonderful day!

Contact information

6505 W Park Blvd Ste 306-254, Plano, TX 75093

http://www.bbmaidservice.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM


Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Carpet Cleaning,
Window Cleaning

FAQ

B & B Maids Service Inc is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

B & B Maids Service Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, B & B Maids Service Inc offers free project estimates.
No, B & B Maids Service Inc does not offer eco-friendly accreditations.
No, B & B Maids Service Inc does not offer a senior discount.
No, B & B Maids Service Inc does not offer emergency services.
No, B & B Maids Service Inc does not offer warranties.
B & B Maids Service Inc offers the following services: House, Office, Commercial & Janitorial Cleaning Services - Restroom Cleaning & Sanitization, Floor Maintenance, Carpet Cleaning, Window Cleaning, Move In & Out Cleaning & Lease Office Space Cleaning.

Contact information

6505 W Park Blvd Ste 306-254, Plano, TX 75093

http://www.bbmaidservice.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM