B & B Maids Service Inc

"Dear customer, Thank you so much for your review! We are very happy to learn that you had a great experience as a new customer. Please do not hesitate to contact us for anything you need. Have a nice day! BBM Services."

"Dear Customer, Thank you so much for your review! We are very pleased to learn that you had a great experience with us. We work very hard to make sure all of our clients have a overall good customer service experience with us and are very pleased with our quality of work. Please stay in touch if you have any questions or any concerns. Have a nice day :) BBM Services."

"Dear Customer, Thank you for your review and choosing BBM for your needs! Your feedback matters to us and we are absolutely glad we did a great job! Please stay in touch! -BBM Services"

"Dear Customer, Thank you for your review and your understanding! It is greatly appreciated. We apologize for the inconvenience that was caused. As much as we work hard to make sure we arrive on time, some surprises are inevitable. We are glad everything worked out and that you enjoyed the overall service. Please do not hesitate to contact us if you need any further assistance or any questions! -BBM Services (B&B Maids)."

"Dear Customer, Thank you for choosing BBM Services. We appreciate your review! We are very thrilled to learn that you enjoyed our service. Please keep in touch if you need any assistance. Hope you have a great day! :) -BBM Services (B&B Maids)."

"Dear Customer, Thank you for your review. We are very sorry to learn that you were not satisfied with our service. We apologize for any inconvenience however, we did follow up after your service was completed making several attempts to contact you to see if everything went okay or if you had any issues to report since you had a 24-hour guarantee for the service. This was explained over the phone prior to booking. You then contacted us after 48 hours that the service was completed which was over our guarantee period. Although we still did our best to work with you to see if there was anything else we could do by considering the amount of time the team took (4 hours) to complete your service, we found the team did their best. The areas that were reported "missed" were areas that are unfortunately in a tear & wear conditions that cleaning products would not be able to remove. We highly suggest other services like paint touch ups or resurfacing since the dirt/grime is already penetrated within the texture. Once again, we apologize for the inconvenience this may have a caused you. If you have any other questions, please let us know. Our office line is 972.850.7935. B&B Maids."

"Dear customer, Thank you for your review!! We are very happy to learn you enjoyed our service. Please keep in touch :) B&B Maids."

"Dear Customer, Thank you so much for your review. We are very pleased to learn you are satisfied with our service. We work very hard and we are glad it's making a difference. Thank you once again. And please stay in touch! Have a great day :) B&B Maids."

"Dear Customer, Thank you so much for your review! We are very pleased to learn that you are loving our service so far. Thank you for being our loyal customer. Please stay in touch if you have any questions. Have a nice day :) B&B Maids."

"Dear Customer, Thank you for your review. Your feedback matters to us and we are absolutely glad our team has been doing a great job! Thank you for choosing B&B Maids! -B&B Maids."

"Dear customer, Thank you so much for you review! We are very happy to learn that you are satisfied with our services. Stay safe and well. We are at your service! Kind Regards, B&B Maids."

"Dear Customer, Thank you for your review! We are glad you enjoyed the service. We look forward to your next appointment. If you have any questions please contact us. Thank you! B&B Maids."

"Dear member, Thank you for your review. We appreciate your feedback! Please contact us when you need us again :) Have a wonderful day! B&B Maids."

"Dear member, Thank you very much for your review. We are happy you enjoyed the service! We look forward to seeing you again! Thank you B&B Maids."

"Dear member, Thank you so much for your feedback. We had the pleasure of servicing you! Please let us know if you have any questions or concerns. We look forward to your next cleaning. Have a wonderful week! B&B Maids."

"Dear member, Thank you so much for your feedback. We are glad you are satisfied with the service! We look forward to servicing you again. Have a great day. Kind Regards, B&B Maids."

"Dear Customer, Thank you so much for the review! It was great working with you. We hope to continue providing you service in the future! Have a wonderful rest of your day. Kind Regards, B&B Maids."

"Dear Customer, Thank you for your review. As we had already explained to you, we had your account to be charged by credit card since your card was on file and we were not aware that you would be paying with a check the day of the service which caused a confusion and your card ended up being charged. Because you tried to contact us over the weekend when our office closes, we weren't able to assist you and refund you then. In cases like these, we have absolutely no problem refunding any overpaid charges right away. We apologize for any inconvenience this may caused you. Although this issue happened, we thank you for giving us a chance to service you. We wish you the very best and if you have any additional questions or concerns, give us a call. Thank you. Sincerely, B&B Maids."

"Dear customer, Thank you so much for your review! We look forward to working with you again [Member Information Removed] future. Thank you once again! Have a great day! B&B Maids."

"Dear member, Thank you so much for your review. We appreciate your feedback based on your experience with us. We apologize for any inconvenience we have caused you on the areas mentioned however, we will make sure to improve our quality of service. Once again, thank you for your feedback! Have a wonderful day. :) B&B Maids."

"Dear member, Thank you so much for the review. We appreciate your feedback! Hope you have a wonderful day :)"

"Dear Member, thank you very much for your review!"

"Hi [Member Name Removed]! Thank you very much for your feedback. It is very important to us! Our field supervisor was there to meet the cleaning crew and to get from you what you would like for them to focus on and she is fluent in English. The cleaning crew did dust the ceiling fan, the blinds, the doors, furniture, they wiped down all appliance and cabinet doors as well as the light switches and baseboards. Regarding the windows; those items are not included in the deep cleanings. Window cleaning service is a separate service that we provide and that was mentioned when we sent you the guidelines. I completely agree with you that they could have missed some areas and that's why we wait for the customer to check the house and let us know if anything needs to be redone or if they missed any areas. We also have our 24 hours policy that we will go back to do any parts that were missed or not done to your expectation. We have that policy in place as they can, at times, miss areas when cleaning a complete house. We don't mind at all going back as our customer satisfaction is our priority. Again, thank you very much for your feedback. We will make sure to address all your concerns with the crew to help them improve their quality of work. Have a wonderful day! B&B Maids."

"Dear customer, We appreciate your feedback of your overall experience with our service. We apologize that we did not meet your expectations. I also want to mention that we have a 24-hour guarantee for every cleaning if there's any promised areas that were missed. We understand you had a concern in regards to the vacuuming and we made sure to address it with the crew. According to the crew, that was already taken care of. Furthermore, we realized that we missed your window time on 11/05/2018 and that was due to a miscommunication among the office staff. We apologize for any inconvenience this may have caused you. We work with a window time of arrival and the only time we have a change in the arrival time would be when our crews have an emergency however the situation is rare. Any inconsistency with the arrival time that may have occurred in your other past cleanings have not been communicated to office staff based on our records. We, again, apologize for the inconvenience. We will use this as a learning experience to make sure this does not occur again in the future. Thank you for your business throughout this time. We wish you the best of luck. :) Kind Regards, B&B Maids."