American Leak Detection of Dallas
About us
When it comes to detecting and repairing water leaks in the Dallas / Fort Worth area, there is little that American Leak Detection can’t do to get the job done … and get it done right! Our combination of leading edge technology and highly trained technicians is why American Leak Detection is the recognized world leader in the plumbing repair and detection of concealed leaks. 20 Employees. No Subs. Charges flat rate.Travel charges may apply. Additional address - 1200 Commerce Dr Ste 117, Plano, TX 75093.
Business highlights
Services we offer
& plumbing., Leak detection repair. Swimming pool. Slab. Sewer, drain lines, gas line & sprinkler system leaks. Cracks in swimming pools. Hydrostatic testing of sewer systems for foundation damage evaluation. Video camera inspection of sewer, roof leaks, sewer line replacement
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 9% | ||
| 3% | ||
| 4% | ||
| 2% |
I had received a water bill for almost $500.00 (5x my normal bill). I called them first thing on Monday morning and, unfortunately, the first opening that had available was the following Tuesday (8 days away). I went ahead and accepted it. About 2 hours later, they called back and said they had an opening and could have a tech at my house in 15 minutes.
Mike, the tech, showed up and within minutes had done a cursory inspection and found no leak (which I had already suspected as I believe I had located the leak the previous month but just too late in the billing cycle). He then went on to do a full pressure check to verify his preliminary findings. Everything was good - no leak! I was very happy to not have a leak and didn't mind paying for the peace of mind that went along with that.
I had used them before, as had my brother, and we have both been extremely pleased with the speed and accuracy. I will definitely be using them again should the need arise.
The problem itself was pretty simple. When we turned on the hose outside, water started coming into the kitchen floor (they share a wall). The tech didn't perform any moisture tests so there's no way to know for sure if our wood floors are damaged or have mold. He quickly found the cracked pipe, went to Home Depot to get a new one and replaced it. He also left behind the pipe so I could show my husband. I think the whole process took about 1 1/2 hours. In my opinion, $250 is a lot to replace a pipe but I was happy with the work.
"Thank you for your understanding and willingness to work with us. We greatly appreciate it."
"[member name removed], yes we could have applied the detection fee to the final bill but what most people do not understand is when this is done ( as is the case with some companies) then all they do is increase the cost of the final bill to allow for it. Companies have to make money in order to stay in business so when they say they will give you something for free, trust me it is never for free. The cost has been added in somewhere! Appreciate the nice comments and review. Thank you. Bobby Knell. CEO"
Determined existance of leak which was my original request.
I oked locating the leak(s) and getting plan to fix.
They had worked fast enough in confirming leak that the search
for leak only resulted in a $300. total cost for confirming leak and
locating leak. No mess, no fuss. Just discovery and the plumbers
layed out a plan to fix.
They said they would be able to remove dishwasher and go through floor
at that spot to access and fix break in sewer pipe. No damage to
existing kitchen floor. That was a big deal ($) to me.
We called Leak Finders the next day to schedule appointment.
Got date. Looking forward to resolution.
Have appreciated the business relationship with "Leak Finders" so far and
trust what they say. When is the last time you said that about anybody you
did business with? (minus one for ending sentence with a preposition but
you get the picture that I'm a happy camper and expect the final results to
be more of the same)
"This repeat customer from the previous summer hired us to detect a slab leak he suspected was located beneath a hot spot on the kitchen floor. Although the member states he “knew approximately where the leak was,” many times a warm spot on the tile is caused by the pooling of water, while the actual leak is detected further down the line. In this case, we used proprietary equipment to detect the leak, which coincidentally was very close to the hot spot he noticed. It is not always possible to “pinpoint” a hidden leak, especially in a situation such as this where the leak was detected very near, or underneath the kitchen cabinet. Our technician was able to isolate the leak on the hot water line (which we were hired to do) and marked it with tape. We provided three options and estimates for repair, which we believe are very competitive for this industry. We do not claim our technicians have the ability to exactly “pinpoint” leaks. This terminology was used by the member."
"In order to determine the exact location of a leak, test gases are induced into the line. These gases have the potential to break up and loosen any buildup, such as calcium deposits, which can worsen the severity of an initial leak. This outcome cannot be avoided and is quite common. This member states our plumber, “left without fixing anything.” We were initially hired to detect the leak, which we did. Our plumber located the leak correctly and provided her a repair estimate to either penetrate through the garage floor or tunnel in from the outside. This member was then offered the regular hourly rate for us to return, instead of the after-hours rate, to complete the repair in the evening. She later decided to cancel. We take customer satisfaction very seriously, and we’re offering this member a full refund of her detection fee. We are more than willing to do what’s necessary to satisfy our customers."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1200 Commerce Dr, Ste 105, Plano, TX 75093
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