Ranchers Landscaping & Fencing

Probably the worst experience I've had contracting a job out. Replaced a lot of fencing but did not make the gate wide enough as per our contract, so the mower would go through. Multiple, multiple unreturned emails and calls and a month later I finally had to go through BBB.He responded then and same BS as a response he gave here to another review, that he was out of town and was unreachable. Funny part, I emailed him from another email pretending to ask for a bid and got a prompt response during that time. He finally responded to BBB complaint but stated I never paid, even though the check was handed to him in person. I had to go pay my bank for a copy of the check as proof. Eventually he fixed the gate by cutting the supporting brackets in half and compromising the integrity. That took further pressing through the BBB to fix. He can do go work but you do not need the headache of dealing with such a person if issues come up. There are plenty other companies whose work is great and know how to stand right.

The fence looks great. Communication with Luis could have been better. I think emailing a page of FAQ when confirming the deal, to address who to pay on the work day, do I need to be present for any part of the project. And most importantly communicate the start time. I held off going to work the first day thinking thy would be there around 8. I texted night before for start time and got the reply next morning at 830 after I also called. To find they weren’t coming until 11 and I could have left for work already. And when it says Inthe agreement leave 1 foot room for workers- better leave 3 feet. I moved plants and put up a temporary fence panel to hold one plant out of the way. That panel removed, plants crushed. Day two saw them bring 2x4s in yard and toss them on ground crushing more plants. They need more room than 1 foot clearly . The stepped on /crushed 2 plants in the from yard along driveway where they stored the wood the first night. No mention or apology. Again, fence looks great. Best price of 4 quotes. Communication on what to expect on install day could be better

Gave me a quote over email that was very reasonable, I explained that we would not close on the house until a certain date, he asked to schedule before the closing and when I said no, he rescheduling to this past weekend. On the scheduled day, I emailed asking when they would show up and hour later I called and left a message. I still haven't heard anything back from Mr. Alvarez. I'm shocked by the unprofessional lack of communication and not showing up on date that Mr. Alvarez picked, not the customer.

They replaced 140 feet of existing fence and installed 2 gates. The posts did not need to be replaced. The bid was reasonable and Luis, the owner, was punctual and professional. They said they would do the work on a set date and they lived up to it. The work was finished in one day and there was no mess left behind.

They cleaned up well after replacing the fence. They were just professional, punctual, and used quality materials. When there were things that needed to be fixed they just fixed them.

See above

Installation of fence went fine, we were out of town. Afterwards they told me they damaged a neighbor's sprinkler. Turns out it was actually my sprinkler line which was close to the surface. Refused to fix it because it's in their agreement. Three boards left without nails in them. Not who I would suggest if you want detail and careful work. By the way, even when they thought it was my neighbor's sprinkler, they never told them.

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The work was scheduled to replace three sides of my backyard fence. Though we had rain the night before the first crew came out and took down old fence and put up metal post in cement. Two days later the owner Luis and his crew came out and put up the frame and planks. All work was done in two and half hours. Everything looks great and is a solid fence. Crew cleaned up and left nothing behind.

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Professional from start to finish. Best price, too. Our neighbor decided to use them also. I could not be more pleased.

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It was performed on schedule and the quality of the work was excellent. The crew was very responsive to all of my requests on the job. Everything went smoothly. His crews are always very polite and responsive. I am very satisfied.

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The overall experience was one of the worst I've had with any contractor in Austin.  I selected Ranchers based on the Angie's List reviews and Super Service Award.  Unfortunately my experience was nothing like the positive ones on here but similar to a couple of other recent reviews stating that the communication was terrible.  Anyway, Luis came out to my house to get the overview and do the estimate.  He wasn't the most personable guy but that doesn't really matter as long as the company does what they should.  He sent over the paperwork which I immediately signed on July 9th in order to get things moving.  He told me the earliest possible date to start and complete the work was August 13th and 14th.  I accepted the dates and waited for the 4-5 weeks.  I was told that his employees work from 8-6 so I naturally assumed they would show up at 8 as that is the only thing he told me.  On August 13th I sat around until about 10:30am with no one showing up.  I tried calling Luis but had to leave a voicemail.  I waited the rest of the day for a call back or for someone to show up but received no communication.  I emailed Luis around 5:30pm asking what happened and why no one showed.  I finally received some kind of response the next morning.  Luis emailed me to say that his workers accidentally went to the wrong house and worked on that fence and that he would reschedule me for August 19th.  The 19th comes around but Luis emails me in the morning saying they are not going to show up that day but will come out on the 20th.  This was disappointing but at least this time he had the decency to contact me.  On the 20th I again prepare to have workers show up at 8am but no one shows.  Around 9:30am I emailed and then later called Luis to find out why no one was at my house.  He answered the call and told me someone would be there around 4pm.  A worker did should up near 4pm and finally start the work.  He tore down the existing fence and put up some posts.  He told me as he left that he would be back first thing in the morning to finish the job.  On the 21st I wait around all day again and no one shows or contacts me.  I send Luis another email telling him he has until the end of the weekend to finish the job or I'm getting someone else to do it.  I didn't get a response but a worker showed up the next morning and finished the job.  I didn't hear anything from Luis until the 28th when he asked for his payment.  I responded to ask him if I was going to receive any kind of restitution for the time wasted sitting around and money spent boarding my dog for extra days. He offered $75 and said that I was never told that I needed to be home nor to board the dog.  He was correct that he never explicitly said to do so but his job would not have been completed had I not been home.  His employees needed power outlets for their tools on both days that they showed up and we do not have exterior outlets.  We had to run power from inside the house.  I also explained to him during the estimate that we would board the dog for this time and mentioned it several times during the whole process.  The boarding on expected work days is certainly not his expense but when he leaves my home in a state in which the dog can not use the yard for extra time than agreed upon and he knows this is a concern, he could offer something to reimburse charges.  The dog charges are a minuscule amount compared to my wasted hours sitting around only to be stood up over and over again though.  The entire situation wrapped up with this money dispute.  I offered him 90% of the cost because I felt the $75 off was too small.  He cashed the check and then kept coming after me for the rest of the money.  The best and most communication I ever received from this company was when they had something they wanted, their money.  I eventually just paid him since the extra amount was not worth arguing over any more and I just wanted to forget the entire interaction with this company.  Clearly I would never hire this company again.

Called to have both gates repaired.  Said he'd be out Tuesday.  Tuesday came and went - never showed up or called to say he wasn't coming.

They did a great job; the fence looks great!  Very pleased with the work.

After the Memorial Day storms part of our fence and our neighbors was blown down and needed repair. Based on Angie's List ratings I called Rancher's Landscaping (Fence) on May 29th or 30th to come by and give us an estimate. We have two dogs one indoor and outdoor. Fence really needs repairing because of our dog or she will get out. We have a makeshift barrier but its made of plastic. We were given a Sales Agreement & Work Order dated June 1st which we scanned & signed back to Luis Alvarez dated 6/2/2015. We have had to call several times to see when he is going to come by and do the repairs. No money was exchanged. He's returned our calls 2 times & says he will be by but we are still waiting as of today, June 13th! Is this the way Mr. Alvarez does business? We are still waiting of him to come out. At the very least he could call and tell us when he will be by to repair our fence. We can call another company that wants our business but want to give this local business one more chance based on your Angie's List ratings. We've waited this long already. In the future we need some landscaping, new patio and fencing but will probably look elsewhere. 
No service yet!

We were very impressed with Luis and his crew.  Luis was easy-going and professional throughout the process.  Very patient and helpful with all of my questions and plan adjustments.  The crew was also very professional, skilled, and efficient.  The final product looks great and is very sturdy.  I have no problem whatsoever highly recommending Rancher's Landscaping and Fence.

I definitely recommend Rancher?s Landscaping for fence work.  When we were looking at replacing our fence, the job quickly grew to include three of our neighbors.  We interviewed and got bids from 6 different fence companies and laid all the variables down in a spreadsheet.  We also took into account the ?feel? we got from each company and read their online reviews.  Although Rancher?s Landscaping was not the absolute lowest price they were, by far, the best value.  Their workmanship, quality of materials, and honesty were all outstanding.  The crew was very hard working, respectful and happy to accommodate any small requests we had along the way.   The finished product is exactly what we expected.  After the job we noticed a few small ?touchups? that were needed and also a broken sprinkler pipe and they were quick to come out and get it all taken care of.  It will probably be 15-20 years until I need a new fence but, when that time comes, I know who I am going to call!

It went great!  Luis, the owner was polite and courteous, the job was reasonably priced, and the fence looks and feels quite sturdy. 

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Excellent. They were on time, work efficiently and were done in two days.