Meineke Car Care Center

I brought my car to this Meineke today for an oil change and a minor repair (replace a power steering hose that I was told had a minor leak during my last oil change at this location). After the mechanic had a chance to inspect my car, the representative informed me that there were several services they recommended for my car. Out of the 5 things he listed, I told him that the last two (replacing spark plugs and getting a fuel system injection) sounded like things I?d had performed on my car pretty recently. I asked him to check my car?s service history with Meineke, and he confirmed that I?d had a fuel system injection done just 5 months ago. He then explained that they?d only suggested that service because my spark plugs were in poor shape. I remained skeptical and told him I wasn?t interested in the suggested services. After returning home, I looked through my car?s service receipts and found that, as I?d suspected, I?d had my spark plugs replaced (by a dealership?s service department, not Meineke, and for $80 cheaper than what Meineke quoted me) in October 2013?so those spark plugs are less than 2 years old. In addition, after I?d left the Meineke and had a chance to take a longer look at my receipt, I discovered that the hose they replaced was not the one they had suggested I replace at my previous visit in December. I called the Meineke to ask about this, and the manager insisted that he?d observed the repair and that the mechanic did replace the correct hose. He did not, however, give any explanation as to why a different hose had been noted as needing replacement in the paperwork from my previous visit. Lastly, before leaving the station, I asked if they could check my battery and tell me how it was doing. The mechanic simply said, ?It?s good.? I found this odd, seeing as how they had mentioned it being low at my previous visit and had recommended then that I replace it soon. Did it miraculously improve on its own? When I reminded them that they?d told me a few months ago that the battery was pretty low, the mechanic claimed that he?d scraped some corrosion off and thought it should be fine for another year. This is definitely the last time I?ll visit a Meineke. They told me multiple contradictory and suspicious things today. I?m sure they don?t bother looking up customers? service histories before recommending procedures, and I strongly suspect they lie to customers to push unnecessary ?repairs.? I would definitely recommend people go somewhere else for their car needs.

on conI had a minor fender bender and backed up up into a car, caused my muffler to be pushed in and up along with some small damage to my bumper. Went to a auto body shop and they mentioned that they would not be able to put the muffler back in its original position and recommended going to this Meineke location because they were honest folks who would not rip me off. I stopped by at 4:30pm and the gentleman was happily able to look at my issue. He was able to diagnose and mention that nothing was wrong with my muffler and that I would need a pipe replaced. Being that it was late I made a appointment to come back the next morning if someone was able to take me home. A gentleman who worked there offered to meet me at 8 am the next day and would take me home. The next day as delivered, I dropped my car off and Lino was able to take me home. When my car was ready Lino came and picked me up. Upon conversation, I discovered that Lino was the owner of the Menieke and I was shocked. Normally you dont get that kind of service but Lino and his employees went above and beyond and did a great job. I would definitely use them again.

unknown

Meineke was punctual with the appointment for the service.  The great thing was that when changing the oil, they made me aware of a problem with some seepage of transmission fluid.  I was skeptical at first, but they suggested that I go to my Toyota dealer and let me know that this was typically a warranty item for my low milage truck.  I followed that advice, the dealer confirmed the problem and fixed it for free.  Meineke could have easily taken advantage of me and fixed the problem for $145.00, so I admire their diagnosing a problem that I didn't even go in for, and advising me about it being a warranty item.  That is how you keep business. 

I came in practically ASKING for a new muffler. The service manager was so honest - told me that I didn't need a muffler. That the small hole was for vapor to escape. He noticed my inspection sticker was out of date and offered to perform the inspection. Of course I said ''yes.''