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Founded 2001 • With Angi since May 2012
2601 Crystal Bend Dr
Pflugerville, TX 78660
Service Provider ResponseBelow is a the original message we received from this customer. Below that you will see we replied to them letting them know we did not service his area. I am not sure what else we can do. Quote Request7/14/20 9:42 PM [Member Name Removed] Spicewood - Repr Sprinkler Where: [Member Information Removed] Spicewood, Texas [Member Information Removed] Additional Details: Line has leak and system not covering entire lawn well Set Status & Add Notes Monday, Jul 20, 2020 Sorry, spicewood is out of our service area
Service Provider ResponseThank you for your review and positive feedback even with the inconveniences and the understanding during this busy time of year.
Service Provider ResponseThank you for your feedback. We appreciate you taking the time to provide a review and we also greatly appreciate you business.
Service Provider ResponseThank you for the review and your business. We appreciate the feedback.
Service Provider ResponseThank you for the review and we look forward to working with you in the future.
Service Provider ResponseI am a little disappointed in this review. I talked to the customer several times during the process and at every turn he was not in any hurry to get the work done b/c of the time of year and not needing to water immediately. We were told the new sod would not be laid down for another couple of weeks and as long as we had our part done before then it would be fine. We were tied up with another project that was also time consuming and each time I talked to this customer he never expressed any kind of disappointment in the process and actually stated that it was no problem due to the time of year and not needing to water. So I ask anyone that is reading this. If you are not happy with the way a project is going, please phone the office and bring it up so we can address it.
Service Provider ResponseWe regret that this call went this way. We had communicated with the customer when we were on the way, but never was told there was an entry gate or a gate code was needed. When we arrived we could not gain entry, tried many times to call the customer to access neighborhood with no success. Technician then decided to move on to next service call. Customer finally called us back but we had left. Unfortunately the call did not go well as the customer was understandably upset we were not able to keep the appointment. Our technician could have handled the situation better, and we regret the call was cut off. The same technician is responsible for the majority of the A+ reviews on Angie's List and we get positive feedback from his service on a very regular basis. We have had a conversation with him about this stop. He is regretful how it was handled and we know it will not be an issue in the future. Everyone at some point has a bad day and that is what we are chalking this up to. We will reach out to the customer and see if there is anything we can do to rectify this situation.
Service Provider ResponseThank you for the review, we appreciate the feedback.
Service Provider ResponseThank you for your business and taking the time for the feedback.
Service Provider ResponseThank you for the feedback. We appreciate it.
Service Provider ResponseThank you for the review, we appreciate the business and the feedback. We look forward to helping you in the future.
Service Provider ResponseThis appointment was for 5/9/18 at 8am. My technician was there on time and rang the door bell, he then called the customers number and left a voice message. He never answered the door and never called us back. Not sure what more we can do than that. It cost us 1/3'd of our day.
Service Provider ResponseThank you for the review. We appreciate the feedback and business. The sprinkler tuneups are specifically meant for minor adjustments to make sure all the heads and nozzles are spraying accurately. It states that any repairs are charged extra. We did provide an estimate for the added work before we performed the work and did get the approval for the cost before performing the work.
Service Provider ResponseThanks for taking the time with the review. We appreciate it very much.
Service Provider ResponseThank you for the feedback and the understanding on our fluid schedule. WE look forward to working with you again.
Service Provider ResponseThank you for the review. We greatly appreciate the feedback.
Service Provider ResponseAs we have mentioned before, we ask people to read and understand any special they buy. The tuneup that Angies List puts out is only to make adjustments to the system and check the controller. Any repairs that are needed are then given an estimate before any work is done. This is exactly what was done in this case as well. It is unfortunate that sometimes misunderstanding leads to dissatisfaction. The tuneup is a $50 savings for what would normally be charged for the same service.
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Andy's Sprinkler, Drainage, and Lighting, founded in 1987, provides Sprinkler Repair & Maintenance, Outdoor Drainage Installation, and Low-Voltage Landscape Lighting services to home owners, property management groups, and commercial businesses. Our top priority is earning your trust through outstanding customer service provided by our honest, licensed professionals. Our technicians receive criminal background checks, receive extensive training (on top of their required state licensing), and we don't cut corners. If you want the job done right the first time, give Andy's a call today!
How y'all doing. My name is Lanyer Ruiz. I'm Owner and Operator Of The Pressure Man Pressure Washing company. I'm Here To Make Your Property Look Good and Make You Happy. I pride myself on the quality work I provide, while delivering great customer service! Check out all the services I offer below and call -or- click to schedule a free estimate today!
Irrigation Systems, Landscape Lighting, Drainage, Powerwashing, & Landscaping
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Landpro Irrigation & Lighting Specialist is currently rated 4.7 overall out of 5.
Landpro Irrigation & Lighting Specialist is open:
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 9:00 AM - 12:00 PM
Landpro Irrigation & Lighting Specialist accepts the following forms of payment: Check, Visa, MasterCard
No, Landpro Irrigation & Lighting Specialist does not offer free project estimates.
Yes, Landpro Irrigation & Lighting Specialist offers eco-friendly accreditations.
Yes, Landpro Irrigation & Lighting Specialist offers emergency services.
Yes, Landpro Irrigation & Lighting Specialist offers warranties.
Landpro Irrigation & Lighting Specialist offers the following services: Irrigation Systems, Landscape Lighting, Drainage, Powerwashing, & Landscaping