THE CLEANING AUTHORITYOF PEARLAND TX

good when they showed up - which was not very often

I canceled them. It wasn't for their work, they did good work. I just don't need people cleaning my house. I had surgery and I used them once a week. Then, I used them twice a month. Then I used them once a month. Then, I canceled them. The quality of their work is excellent. They are very anxious to get you back. They offer all kinds of discounts/deals if you will come back to them. Their work is good. They cleaned my wooden blinds which I won't do. They come in and look at your house and give you an estimate. It varies depending on the size of your house and how complex it is to clean. It varies if you have it once a month. Mine was $112.58 but it might have been higher when I went to the monthly. $112 is per service.

I would use them again in future.

unknown

unknown

I don't believe in giving keys and alarm codes to cleaning companies, period. They have been happy to work with me on this. Overall I am very, very happy with their service.

Although the company was responsive and were able to clean for us on short notice, we did not appreciate the following: (fee was per hour since it was a one-time cleaning) Were told they would call before coming to our house; showed up 1/2 hour early The two women did not introduce themselves by name just that they were with The Cleaning Authority One took a picture with her phone of our kitchen without asking permission or telling us why; we had to call the supervisor to find out why this happened They did not thoroughly clean at all; when I got home that afternoon and even the next few days, I noticed that they had missed OBVIOUS dusting spots; their cleaning was inconsistent They dusted the art/framework over the fireplace but not the other hanging art They did not dust/sweep/mop the alcove to our bedroom They did not vacuum and mop underneath furniture They did not "detail" clean as I would have expected them to do: what we expected them to clean was not cleaned well and was inconsistent. We were told they do not move ANYthing; however, my husband was there the entire time, and they could have asked him to move the furniture, which was on tile not wood flooring (the supervisor stated they don't move furniture on wood flooring).

We were very happy with the service until an item went missing from our bedroom. I had personally placed the missing item on the bedside table in the morning before their visit and we noticed it was missing within moments of arriving back home that evening. As no one else has a key or alarm code to our house and we have no children, we were confident the item had been either accidentally relocated or intentionally taken. I contacted the company immediately and was given a vehement "none of our staff would ever steal anything" line. That's as may be, but we were using a professional, bonded and insured service because we thought we could expect a more thorough investigation of issues like this, or at least some good faith effort to locate our missing property. My husband and I visited their office the next morning to discuss the situation and I believe we approached the problem patiently and with an open mind - we really enjoyed the service and were not eager to be without it. However, the issue was not resolved to our satisfaction and we ended up canceling the service. The missing item has not reappeared in the several months since and I am confident it was taken that day.