Master Remodelers

"It was a pleasure to work with you! Please let us know if there is anything else we can help you with."

"" All windows were properly caulked; any spots that the homeowner alleged was not neatly done were re-caulked for good measure. " The door issue was likely caused by another contractor (hired by the homeowner) that was working on the house at the time [possibly closing the door over an extension cord or the like]. " The floor repair was a very small area where old cabinets were removed (according to her specifications) and one less cabinet was to be installed in that spot (as she requested). " The homeowner wanted us to remove a great deal more floor and cure defects that we were not responsible for (and was not willing to pay extra for the requested work). " The owner also decided to change to a drop-in range (mid-project, after contract had already been signed) rather than using the existing free standing range (as agreed upon in the contract). This required an extra cabinet to house the range and she expected us to pay for it [which we did as a courtesy]. She also wanted the installation of this new range done for free. " The homeowner also had the plumbing connections removed and wanted us to re-route the plumbing from under the floor to go through a wall for free (also outside the purview of the contract). " She also made it clear that if we did not meet all of her demands (primarily the ones not included in the original contract) and she was not completely satisfied, we would not get paid. After such a threat and several things that she expected to be done for free we were not comfortable completing the project without further payment. Rather than submitting a progress payment, she invited us to stop the project and said she would finish it on her own. " The subcontractor she is referring to is no longer with our company, nor is he eligible for re-hire. If the subcontractor told her a story regarding payment of the subs [I certainly did not], it was a fabrication he created in an effort to collect a payment directly from her [he, of course, was paid in full for all of his services]. We have submitted copies of checks to Home Advisor [cashed by the subcontractor she is referring to] proving payment to that subcontractor for all work performed on her project. The same subcontractor collected payment from another client and never turned the payment in to the company. When customers threaten non-payment and offer to complete the project and keep the balance due, you don t have many options. Separation from a such a client seems to be the best option."