Approved ProMr. Electric of New Braunfels
About us
Mr. Electric serves the electrical upgrade, installation, and repair needs of residential and commercial customers throughout the area. You can feel confident calling Mr. Electric knowing that our highly trained service professionals will treat you, your family, and your property with the respect and attention to safety you deserve. We are a locally owned and operated company, and as a result, we understand the needs of our customers. Whether It is hanging a ceiling fan, installing a custom-designed landscape lighting system, or re-wiring a commercial structure, you can call Mr. Electric. We have the power to make things better!
Business highlights
Services we offer
Electrical Improvments, Electrical Safety & Security, Specialty Lighting
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 16% | ||
| 6% | ||
| 1% | ||
| 5% |
Filter reviews by service
"Thank you for your review. We are pleased that the Mr. Electric team was able to successfully earn your business."
"We appreciate all feedback. We feel it is important to add context to your response. Your mother called in and set the appointment over the phone and had no problem communicating her feelings on the phone or in person. She authorized us to make electrical repairs to the home of about $2500, which would require us to get additional materials and have two electricians come back for a day's work the following day. After the electricians bought materials and started on the job, we stopped work at her request. Your mother said she should not pay anything for the labor or materials we provided because of a lemon law. We explained that we had come out two times, the second day with two licensed electricians to do the job she had agreed to and signed to have us do. However, if she changed her mind we were willing to only charge for services rendered and would refund the difference. Next she offered to pay only the cost of a receptacle at Home Depot but no labor. Finally you and she both agreed to $400. We spoke with you in a very professional manner and received vulgar profanity in response. Our quality of service and materials are second to none. We make sure everyone understands exactly what the cost will be before any charges are incurred and guarantees that everyone will be charged the same price for the same job. We work hard to provide customers with the best electrical services at competitive prices and in this case we were not able to come to an agreement on services."
"Thank you for your review. We are pleased that the Mr. Electric team was able to successfully earn your business."
"We appreciate your review and want to hear your thoughts and concerns. The cost of materials is a very small part of the cost. Your total cost includes labor to diagnose the issue to make sure that what we are doing is appropriate, install the materials, and take steps to be sure there are no additional safety issues. This is all done by a licensed electrician. There are times where making an electrical alteration without diagnoses can actually create a dangerous situation. We must operate in a way that makes the home safe and meets the legal and liability requirements of our license. We continuously work to keep our prices competitive with other electrical service contractors providing similar service."
"Thank you for your review. We are pleased that the Mr. Electric team was able to successfully earn your business."
"Thank you for your review. We are pleased that the Mr. Electric team was able to successfully earn your business."
"Thank you for your review. We are pleased that the Mr. Electric team was able to successfully earn your business."
"Thank you for your review. We are pleased that the Mr. Electric team was able to successfully earn your business."
"Thank you for your review. We are pleased that the Mr. Electric team was able to successfully earn your business."
"We appreciate your review and investigated when you called. The service professional said he accidentally touched you but did not grab you and that you were very angry from the beginning but he did the diagnostic anyway at your request. This is the first time anyone has accused him of anything of this type. Please provide more information about why he was in the wrong for giving you a full refund."
"Thank you for your review. We are pleased that the Mr. Electric team was able to successfully earn your business."
"Thank you for your review. We are pleased that the Mr. Electric team was able to successfully earn your business."
"Thank you for your review. We are pleased that the Mr Electric team was able to successfully earn your business."
"Thank you for your review. Since we do not have your identity we are unable to find exactly what happened in your specific situation. We do ask that you would contact our office to discuss as there is almost always more to the story that is originally presented. We are constantly comparing our prices to make sure we are in line with other electrical service contractors similar to ours. As an added protection we do not perform any tasks without prior authorization by the customer which includes that the customer agrees with the price."
"Thank you for your review. We are pleased that the Mr Electric team was able to successfully earn your business."
"Thank you for your review. We make an ongoing effort to make sure our pricing is in line with other contractors that provide a similar level of service. We believe that if you look a little closer and you will find that most electrical service providers either advertise a free service call or have a service call fee of which many will then have a promotion for a free service call. However, there is a difference between a service call of having a service professional arrive at your home and doing a diagnostic to find a problem. Please note that we did not charge for a service call but did charge for the technician's time and skills to figure out the problem. We are pleased that the Mr Electric team was able to successfully earn your business even with this misunderstanding. Please let us know if you would like to discuss this further."
"Thank you for your review. We understand that professional electrical service is not cheap which is why we always get written approval on any work and pricing before we start the job. We strive to provide the highest level of electrical service with the most qualified electricians and the best materials at competitive prices. We appreciate you allowing us to earn your business."
"Thank you for your review. We understand that professional electrical service is not cheap which is why we always get written approval on any work and pricing before we start the job. We strive to provide the highest level of electrical service with the most qualified electricians and the best materials at competitive prices. We appreciate you allowing us to earn your business."
"Thank you for your review. We are pleased that the Mr Electric team was able to successfully earn your business."
Licensing
Trade License Number
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