Alamo Hy-Tech Foundation Repair

"I am sorry your job took much longer than expected. There were some factors beyond our control that caused your job to take so long. Upon starting the digging on the first day of the job, we found that the holes being dug were continuously filling with water which was making it very difficult to dig. This was later determined that there was a leak under the foundation that was causing the influx of water into the holes every day. Once this was determined, we advised that the leak needed to be repaired before we could continue the digging. After the leak was repaired by the plumber, we had to leave the holes open to dry out since the soil had gotten so saturated from the leak. Unfortunately, that does mean that the holes on the side of the house were left open and the dirt from those holes were left in piles for much longer than expected. This did take quite a while and if I remember correctly we also got some rain during this time which lengthened the drying out process. When the soil was dry enough to make the repairs, we came back to the home and finished the repairs. To address the porch, it was not attempted to be leveled the second time around because during the first leveling, we discovered that it was not poured with rebar in it, but wire mesh and was not strong enough to sustain a second lifting. The porch would have crumbled if we would have tried to level it again. The porch and stairs were not attached to the house, so they move independently from the home. When the house was leveled, the porch and stairs stayed in their current position leaving a gap between them. Again, I am sorry that your job took so long, but there were circumstances beyond our control. If there is anything that we can do to make your experience better moving forward, please contact our office."

"I am sorry that you did not have a great experience with our company. We are just a subcontractor of the plumbing company to dig and access the leak, so they tell us when and where to dig. If there is anything that we can do to make your experience better please do not hesitate to call our office."

"The customer did state his concerns with the fireplace after the job was completed, so the owner went out and supervised a crew to dig up the fireplace again and lift the fireplace while the customer was there to supervise and witness the lift. The reason the fireplace would not come up was because the tile on the interior of the home on the fireplace was installed while the house was unlevel. So when we tried to pick the fireplace up, the tile compromised the lift. The tile and the way it reacts is a cosmetic issue, which it clearly states in our contract that we are not responsible for cosmetic repairs. However, the owner spoke again with the customer after everything was completed and he seemed to be happy with the job. To address going back and checking the levels, we would be more than happy to do that, all the customer has to do is call and set an appointment. We typically do not set those appointments until the customer calls at the recommended amount of time. We have not heard from or gotten any emails or phone calls in our office from the customer. We were unaware that he had any issues with our work until this review was posted, a year after we have completed the job. We will be more than happy to set an appointment to remedy any problems or concerns that the customer may have."

"WE RESPONDED TO THE BETTER BUSINESS BUREAU, THE ATTORNEY GENERAL AND THIS MEMBER ON NOVEMBER 26, 2001 REGARDING HIS COMPLAINTS. WE ALSO TRIED TO REACH HIM BY TELEPHONE IN NOVEMBER 2001, BUT WERE NOT SUCCESSFUL. WE HAVE NOT HEARD FROM OR HAD ANY CONTACT WITH HIM SINCE OUR RESPONSE ON NOVEMBER 26, 2001. THE PROPERTY AT WAS INSPECTED BY BLAKE STANER ON JANURAY 19, 2000. MR. STANER DID A SCALE DRAWING THAT SHOWS THE PROPOSED REPAIRS THAT WERE NEEDED TO REPAIR THE FOUNDATION. THERE WERE OPTIONAL PILINGS PROPOSED ON THE BACK RIGHT AND INTERIOR OF THE HOME THAT WERE CHOSEN NOT TO BE DONE BY THE OWNER OR REALTOR, NOT SURE BY WHICH. AT THAT TIME THOSE WERE THE REPAIRS NEEDED TO REPAIR THE FOUNDATION ABOVE AND BEYOND WHAT THE ENGINEER REQUIRED. IN AUGUST 2001, THE MEMBER CALLED OUR OFFICE FOR WARRANTY REPAIRS. ALAMO WENT OUT AND LOOKED AT THE PROPERTY AND TOLD HIM THE OPTIONAL PILINGS & 5 ADDITIONAL PILINGS WERE NEEDED TO REPAIR THE PROBLEMS HE WAS HAVING. SHORTLY AFTER SENDING THE NEW PROPOSAL, MR. ASKEW SENT A LETTER IN RESPONSE. WE EXPLAINED TO HIM THAT THERE WAS A POSSIBILITY OF A PLUMBING LEAK CAUSING THE ADDITIONAL MOVEMENT. WE ALSO EXPLAINED THAT WE CAN ONLY WARRANTY THE PILINGS INSTALLED AND NOT AREAS THAT PILINGS WERE NOT INSTALLED. HE DOES HAVE A LIFETIME WARRANTY ON THE 26 PILINGS WE INSTALLED ON APRIL 17-19, 2000; AND WE WILL ADJUST THOSE PILINGS AT NO CHARGE IF NEEDED. HOWEVER, FROM THE INSPECTION MADE IN AUGUST 2001, THE OPTIONAL PILINGS HE CHOSE NOT TO INSTALL ARE NEEDED TO CORRECTLY REPAIR THE FOUNDATION. ALAMO IS AN UPSTANDING AND HONEST COMPANY AND WE DO REGRET THAT THIS ISSUE WAS NOT RESOLVED TO HIS SATISFACTION, BUT WE CANNOT RESOLVE AN ISSUE WHEN THE CUSTOMER HAS NOT CONTACTED US ABOUT IN 8 YEARS. - IF YOU WOULD LIKE US TO COME OUT AND ASSES THE PROPERTY IN ITS CURRENT CONDITION, WE WOULD BE MORE THAN HAPPY TO DO SO. PLEASE CONTACT OUR OFFICE AT 210-590-3231 IF YOU WOULD LIKE TO SET UP AN APPOINTMENT. YOU DO HAVE A WARRANTY ON THE 26 PILINGS THAT WERE INSTALLED."