Baker Brothers Plumbing, Air & Electric

Called because we needed flapper replaced on toilet. Arrived late. Said couldn't get the part and would have to be ordered. That "Jacuzzi toilets always a problem. Better replace it." " he went somewhere and got us new toilet. Removed old one (3 yrs old) after MUCH struggle......? First time????. Then said he couldn't use two wax rings to reset new toilet AND looked like PVC pipe down in slab would have to be drilled out and replaced. Actually the longer he stayed the larger my problem was getting. Finally after over an hour and a half I said just clean up and leave ....That I'd call them if I needed further help. I was very suspicious by then and just wanted him OUT. Following business day I called my regular Plummer and he came right out. Set the toilet (yes you can do on two wax rings!) and was gone in approx 40 min. ($100 parts and labor). UPDATE: 4/28 Baker Bros called my husband and said they were refunding $51.

t I called Baker Brothers on a investment property that had a potential slab leak. I called them because of their advertising and reviews on Angie's List. The plumber that showed up was named "Steve". I explained to him that there might be a slab leak as in the corner of the house where the kitchen is the fresh water supply that connects to the hot and cold water to the sink, dishwasher and ice maker I could hear water running from either behind the sheet rock and or beneath the slab. It was evident that it was in that corner as from foundation work the exterior hole in that corner of the foundation would fill up with water. This fresh water junction also had another line that fed to a exterior water tap for a garden hose attachment. I told "Steve" that I thought the culprit could be the outside hose bib in the wall that connected to that junction. Steve informed me that the leak could be anywhere between the kitchen supply line and the line that runs under the kitchen slab all the way to the manifold that was located where the hot water tank was in the garage. He said that it would cost $2600 to reroute a line from the manifold thru the attic to the kitchen and that was the only way to fix it with a reasonable costs. I agreed and the work began. At one time "Steve" made it a point to show me that indeed it was the cold water supply line that he thought it was as it did not pressure test. After the job was complete I went to the property today to examine the work and to inspect where I thought the leak was located on the copper line that fed to the exterior hose bib. I removed the hose bib and indeed it was the copper pipe that had split from what looks to be a frozen pipe split as it was about 1 1/2 inch split that ran horizontal along the copper pipe. Needless to say I am seeing red because if "Steve" would have taken the time to remove that small section of copper pipe where I had told him I thought the leak was he would have discovered the split pipe, then he could have capped it off and pressure tested the line to see the leak was there and not in the slab!!! I will post if picture of this split pipe if this forum allows it. I called Baker Brothers and they said that they will have a manager call me. I will amend and or add to this comment once and or if I hear back from them. First update/amendment: I did hear back from Baker Brothers and I am meeting them at the property tomorrow(04/30/14) to review the work, retest the old line and if there was work preformed that was not necessary they told me I would get some money refunded.

I was awakened by the sound of an alarm which I had never heard––the water detector in the drain pan of my hot water heater. I looked on Angie's List and called Baker Bros. They had the job done "same-day" as well as performing some other small plumbing services I requested of them as the old water heater drained. I have used them since on emergency Sunday service and have been very pleased.

We had a water leak off the main line in our front yard due to (apparently) slipshod sprinkler work years ago. I called on Saturday afternoon and they had a crew out Sunday to fix it. Why would we choose to get the work done on Sunday...it was leaking and is was below freezing! Travis and Larry did fantastic work in horrible weather and we are grateful.

Overall, they were professional and did a good job.

Noticed leak Friday morning on way to work, called and they came out that afternoon; because of the "nature of the beast" they had to turn the water off that evening and came back first thing Saturday. Made it work so I had water for the rest of the weekend but had to come out Monday to dig trench and redo the 30+ year old equipment. They are always prompt, professional and do a great job. Unfortunately, because of the age of my home, nothing done is every "inexpensive" but they do what they can with "senior" discounts, Angie's List discounts and it is appreciated. I am a Preferred Customer and that helps, as well, with the response time. So far the same technician has been sent each time I've had them out which is a nice touch, too. Baker Brothers is my "preferred plumber!"

When replacing a toilet it was discovered that the flange was broken. The plumber had to take out the old flange and do work on the pvc drain pipe before installing new flange. The work was completed successfully the first time and no problems since

The technician was friendly, and quick. He listened to the problem, diagnosed it, and went to work. He advised that in some older houses there, sometimes, is an old fashioned drain sump under the tub, and that if there was one it will take more work, but there wasn't, and the technician was done in about 30 minutes.

the technician couldn't have been nicer, however, the work was not complete. We called them out to unclog our drain. We just moved into our home a few months earlier and noticed the toilet was running slow. He came out, unclogged the line, but once he left the shower began stopping up. When we called to explain the situation we were told that we would have to pay additional fees if we wanted them to come out again. When the technician came back out he fixed it, but told us that we had a crack in our sewer line that we would need to get replaced. We had several companies come out to give us estimates and they ALL told us WE DIDN'T NEED ANY WORK DONE! When we told them about Baker's Brothers coming out to unclog our line, they all said "OH, that makes sense"....apparently they have a reputation of taking advantage of client's trusting the "professional". The other plumbers also told us that we got ripped off on the price....they (all 4 companies) are cheaper and guarantee their work...unlike Bakers Brothers. DO NOT USE THEM, THEY WILL RIP YOU OFF

Came unprepared for job which was thoroughly described to them the week before (installing to large gaslights and extending gas lines out from front door two feet). They sent one person. He could not do the job alone and needed a second helper. None available. The office then came back with an estimate of $2150 plus an addition amount of several hundred for brick demo (not repair) for the job. I said no thanks. Gaslights were installed within a day by another plumbing co for $515 plus an additional $150 for the brick repair. : /

The first two plumbers didn't fix the problem, they sent a third guy who fixed the problem. I felt it could have been done the first time around. I ended paying a lot of money. This is a reputable company, they were prompt, showed up on time. I learned a lot about plumbing. It could have been done better though.

Felt it was too expensive and found it strange they couldn't breakdown the price of the parts and the labor for me after he gave me a quote.

Lots of work on an old house. He did a wonderful job.

Arrived on time. Diagnosed the problems and quickly fixed them. We have used Baker Brothers exclusively for a couple of years. There is a reason. Professional, fair, and reliable.

They were great and did a great job.

It went fine. They did a good job on the installation. The price was good. They got a couple of things to do to satisfy the factory but it’s not a problem as far as the system is concerned. They did fine on their punctuality.

Technician took extra steps to protect the home, carefully inspected all the incoming lines to make sure they would withstand the pressure test - good thing because one of the toilet lines had to be replaced first. It took a couple of trips to the hardware store to get the correct faucets for upstairs but once those were done everything went smoothly. He even carried off the extra mound of clay created from the digging out. Are they shockingly expensive - yes. But the service is outstanding, high quality and the peace of mind regarding Plumbing is completely worth it. We've used Baker Bros for 15 years and never had a problem.

Fine. The technician arrived on time, was considerate about the hardwood floors, and verified the results of his work.

The workers were very professional, very clean. They were very personable as well, very friendly. They were very thorough.

It went fine. I will definitely recommend them in the future and use them again.

I will use them again in the future.

The last time we used our plumber, it took them a week from the time we had the problem to when they could come to our house. When waking up one morning and finding that your hot water has just become "lukewarm", waiting that long isn't an option. So, after reading Angie's List reviews and trying to cross-reference that with consumer reviews on water heater brands, we decided on Baker Brothers. And we are glad that we did! Over the phone we were advised that due to the 14 year age of our existing water heater that replacement was the only option. We were given two price estimates with the differential being the length of the warranty associated with the water heater. After making our selection, we were provided an appointment for that afternoon. They showed up on time and did the work quickly. We ended up paying a little more than the original estimate due to needing a water pan and drain that weren't installed with the original unit, but it wasn't a big deal. They were in and out in under two hours and scheduled the city inspection for us, which was completed with no issues a week later. We were extremely happy with the work and will likely be using Baker Brothers for future plumbing work.

they changed the filters in 2 faucets in a timely fashion then I paid them, later I was sent a Thank you card.

Very good service. Arrived in a timely manner and completed work, explaining issue and course of repair. Very friendly and courteous.

Very smoothly. Arrived on time. Wrote an estimate and got to work immediately upon acceptance of the estimate. Had to bring things up to code. Left the house clean. Very pleasant the whole time.