The Glass Guru of Frisco

i liked the punctuality and follow-up by this company but their prices were significantly higher than those from a couple of other "A"rated competitors that had also provided estimates (for example, they charge $35 for screens that others had in the $20-25 range). the glass guru does factor a "discount" into the estimate at the end but their overall cost was still higher. i showed them some highlighted differentials from the other estimates i had to see if the were willing to be more competitive but they rescinded their proposal instead.

The quote they gave me turned out to be very expensive.  I also could not use them since they could not fix my existing windows.  Their focus on a service is fixing the vapor issue with existing windows which could not be done since my windows were not fixable.  

Glass Gurus were polite, prompt, and affordable.  I'd use them again anytime.

unknown

Arrived on time, placed order. Fair price on windows, warranty is only 10 years.  Only hitch was the payment, he forgot to email me receipt from his ipad and the credit card company cancelled the payment.  He had to run it again!
I would use them again.

Final result was very positive.  It took a little time with little notification to get work started.  Once complete, I was not home and they replaced a couple wrong windows.  They later came back and replaced the correct windows and left the mistaken windows in place with no charge.

I  had a pane of glass break in my fireplace. It was one of 4 glass panes. I started with the gas log manufacturer and their rep to get a new pane of glass. (it was held in by some screws and a gasket....which I knew I could handle myself).  They would not even consider selling me a new piece, they wanted 350 for a whole new door.  I called Glass Guru, and even though they did not currently carry this type of glass, they asked if I would give them a day to look into getting it for me, and what do you know...the next day they told me they would replace it (with the exact spec I gave them from my user's guide) and I had it delivered to me within a week (and this was over Christmas).  Thank you!  Sometimes you can just tell by talking to the party on the other side that they know what they are talking about and that they want your business and are willing to get off their bum and help you out.

It went very good overall.  The price was great and the punctuality was excellent.  I did have to negotiate a double seal on each window and 10 year warranty as opposed to a 1 year warranty.

Very responsive!! Called back within 24 hours and an appointment was set.  I needed a quote on a glass/door replacement and guidance on damage found near two front windows.  The representative was prompt and willing to share knowledge.  When it is time to replace the glass in the door frame, I will definitely use this company.

We were very pleased with the work that Glass Guru did. 
They were prompt, professional, and did an excellent job.

We have beautiful clear windows now and at a much more reasonable price than replacing the entire windows.

We would highlty recommend this company.

I contacted The Glass Guru of Frisco under the recommendation of a realtor friend.  Glass Guru advertises the repair of fogged (broken seal) windows without replacing the glass which would save me money, so I gave them a call.  They were out promptly to provide a bid.

I was informed that their advertised fogged window repair process would not work on my aluminum windows.  I was disappointed but asked them to provide an estimate for glass replacement of the fogged windows.  Their bid was reasonable and was only a few dollars more than my other bids.  It would take about 10 days to process the glass order.  Since they are a stable, nationwide company (with a good product warranty) I went with them.

They returned to install the windows about 2 weeks later.  They were prompt, professional and courteous the entire time.  So far, no problems with leaks even after a big rain storm.  Cost averaged $120/window installed.

The Frisco office of The Glass Guru just started doing shower enclosures.  I was updating the master bathroom and wanted either a frameless or nickel-finish enclosure.  They took precise measurements and gave me a fair quote on a nickel-finish enclosure with new tempered glass.  I gave them the go-ahead and they did not even require a deposit.  They returned 2-3 weeks later and did an excellent job of installation.  The new enclosure looks great!  Cost was around $1500.

I will use them again in the future.