Approved ProAbout us
Boone's Restoration, Inc. is a leading cleaning and restoration firm that has been in the business for over 33 years. We pride ourselves in providing quick, competent, appropriate and complete service. With over 30 years of experience in the field, and "state of the art" facilities and equipment, we are the first choice to help you with all your cleaning and restoration needs. TDLR Licensed Mold Remediation Company. IICRC Certified Firm. IICRC Master Cleaner and NIDR Certified Restorer on staff.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Certified Technicians. State-Of-The-Art Facilities, Equipment and Knowledge., Expert Cleaning and Restoration from Fire & Water Damage. Carpet & Upholstery Cleaning., Mold Remediation. 24 Hour Emergency Mitigation Services
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.28 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 13% |
Filter reviews by service
Showing 1-8 of 8 reviews
Ann H.
Apr 2021
If I could rate this company with a zero I would. Do NOT use this company. They will take advantage of a natural disaster, charge you price-gouging prices and if you do not pay their price-gouging prices, they will place a lien on your home. During the recent winter freeze disaster in mid-Feb 2021 I needed a re-mediator. They did not provide any written estimate and Brian Boone simply stated he would charge a fair price, which in hindsight I stupidly trusted. I was desperate for service and gave him a deposit of $1500. They showed up a few days later with a bunch of day laborers and did a mediocre job pulling up the wood laminate flooring and cutting out wet Sheetrock. They actually missed some areas and damaged Sheetrock that did not need to be cut out. A few days later after that, they showed up with the air movers and dehumidifiers. The workers did a poor job. They plugged all the air-movers into each other to make a daisy chain before plugging into a single outlet which of course blew the circuit breaker. They did not distribute the electricity load and simply reset the breaker and left. I had to unplug and re-plug everything myself to make sure no single breaker was overloaded so the circuit breaker did not trip again. Then they had the dehumidifier hoses all piled into the sink and one hose was left out. When I came home from work later that day, that hose was leaking water all over the vanity causing damage to it. They charged over $13530 to remove and dispose laminate flooring from 3 bedrooms, a hallway and the family room and some sheetrock in some of the rooms as well as rental for the air movers and dehumidifiers. When I submitted the invoice to my insurance company, they immediately said that this seemed kind of high. In fact, upon closer review of the invoice, there were actually some duplicate charges! Brian spoke with my insurance company and removed the duplicate charges and reduced the invoice down to $10756. The insurance company still felt that this was high and had the the invoice sent to a third party called CxxxxBxxx360 who evaluates insurance claims. They use local pricing to provide accurate valuation. They determined that the actual fair and reasonable charge for the services rendered was $6600, less than half of what Boone's Restoration tried to charge! When Brian Boone got the report back from CodeBlue360, he was not happy and told me I had to fight with the insurance company because he did not have time. I told him I would pay him whatever the insurance approved. Less than a week later, I got a lien notice. No additional communication, nothing. Just a lien notice. Buyer beware, Boones Restoration will charge price gouging prices, will NOT work with you even though things are still going through the insurance company. They will be more than happy to put a lien on your home. Do NOT use this company.
Response from Boone's Restoration, Inc.
"We are very sorry to hear that you are so disappointed. However, let me clarify some of the accusations you are making against our company. First, as you mentioned, this was a disaster event. A catastrophic event that not only affected our area but our entire state and 14 others. During a pandemic no less. There were so many people needing services during this time, that several companies just quit answering their phones. You were referred to us so we felt a responsibility to do what we could to help. For emergency mitigation services hardly any company, if any, can give you an accurate estimate prior to the work being performed. There are too many variables. The $1500 deposit was a fair amount. We started this job on good faith that we would be paid for the services provided. The deposit was simply a means for us to maintain cash flow through a difficult time. With the extreme workload at that time, we had to rely on our sub-contractors to provide labor on several projects, yours being one of them. These were not day laborers pulled off the streets, many were family members of the sub-contractors pitching in to help. All of our employees and our sub-contractors were working 80-hour work weeks or more, for several weeks. Drying equipment had to be trucked in and rented at a higher rate due to supply and demand as well as transportation costs. Given the extreme workload, mistakes were made. When it was pointed out that an item had been double-billed, it was immediately corrected. Our charges reflected the extra expenses of the rental equipment, transport of the same and the fact that ALL our workers were working extreme overtime. Those items and others add to the cost of services, over and above what a standard rate would be. Your insurance company chose to send your file to a 3rd party company whose sole purpose was to undercut the invoices from mitigation companies. This was done industry-wide by a company that has one of the worst reputations among contractors in the industry. These actions bordered on price-fixing. When we still had not been paid after 90 days, we did what any company would do and began to take steps to protect our interest. A lien was not filed. An intent to lien was filed. The dates these documents are required are set by the State of Texas, not us. We ultimately had a choice: accept the insurance company low-ball offer or come after you. We chose to accept their offer rather than hold you responsible for the difference."
Pat H.
Nov 2019
[No comments provided]
Ricky S.
Sep 2017
Bobbye T.
Nov 2016
Highly recommend-great teamwork and attention to detail!
Jennifer L.
Jun 2016
Highly recommend - The entire team is dedicated to quality workmanship and superior customer service.
Penny P.
May 2016
Commercial Toxicity and Mold Removal
In dealing with Boone's they were very professional and courteous. If needed I would use them again.
Jan K.
Mar 2013
N/A
I was very pleased with the repair and finish that they applied to my stone flooring.
Robert B.
Jan 2009
N/A
Excellent, Everything done as planned and when it was promised.Good crew.
Licensing
Insured
Licensed*
Trade License Number
RCO0161
Trade License Locale
TX
Trade License Expiration
04/07/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Boone's Restoration, Inc. is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Open All Day
Sunday: Open All Day
Boone's Restoration, Inc. accepts the following forms of payment: CreditCard
No, Boone's Restoration, Inc. does not offer free project estimates.
No, Boone's Restoration, Inc. does not offer eco-friendly accreditations.
No, Boone's Restoration, Inc. does not offer a senior discount.
Yes, Boone's Restoration, Inc. offers emergency services.
No, Boone's Restoration, Inc. does not offer warranties.