Jones & Associates

Outstanding. All the people we delt with at Jones and associates were professional and extremely friendly. Isaac and his son did the instillation and were great to get to know. I will be hiring them again in the next few months to replace 6 more picture windows.

Absolutely Great!!! This is the best construction company I have EVER dealt with. From the beginning to the end the process was great. This was a large project and went smooth. I must praise the 2 installers, I think their name was Travis and Noah, very knowledgeable and very courteous. They did not rust the job and even worked an add on to the project on the last day and got everything done when promised. I compliment Jeff Jones for knowing how to run a company and making sure his crews are professional, trained and do what they are supposed to do in a timely manner. I must add that the concrete coating is absolutely beautiful!! Thanks again for all you did to make a satisfied customer.

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Estimate was smooth and felt confident that the product and installation was what we wanted, but it took a while to save the money. When I called back more than a year later, they stood by the original estimation, and gave us that price which I thought was very upstanding. I was expecting some inflation.
They showed up on time and did an amazing job. The windos are beautiful and hightly functional. The house is overall much more comfortbale and nice looking as well.

The workmen were very friendly, helpful, courteous and efficient. They even worked in the rain on the last day to get the job finished in a timely manner. Clean-up afterwards was thorough. Final product looks terrific. Pricing seemed a little high but quality of work was worth it.

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GREAT!!!

I called this company for an estimate.  Their representative was at my house the next day and exactly on time.  He was friendly and courteous and answered all of my questions.   On the day the work began, their workers were on time and very professional.  They nearly finished on the first day but had to come back for about three hours the next morning to complete the job.  I was amazed that it was done so quickly.  Their workers picked up everything and left my yard neat and clean.  I could not be happier with my new roof.  Jones and Associates did an excellent job.  I will definitely use them again when I replace my windows.

I was told that my roof and siding needed repairs. They came and said that everything was fine and nothing needed repaired. They did not charge me anything.

They were prompt and professional. They explained all the details of the job. They did a fantastic job. They also followed up to make sure were happy.

My experience with them was great. They were very professional and skilled.

Following damage to our shingled roof by a windstorm, we called Jones and Associates for an estimate on a metal roof and siding.  Their associate arrived on the date and time we had scheduled.  He was very polite, thorough, and well informed.  Our questions were answered and we decided to move forward with the roof and siding.  We were pleased with the price of the job.  We were able to  schedule the work for 3 weeks later.  We were contacted to make sure the scheduled date was still convenient and to see if we had any questions about the project.  The workers arrived on time, well prepared to proceed, and were very polite and accommodating.  The workers were very well organized, worked well together, and were amazing to watch.  The workmanship and materials are excellent and our home looks like new which is exciting to me because this is the house I grew up in.  Our neighbors and even the mail carrier have complemented us on how nice the house looks.  The work was finished in less time than we expected and all the trash was removed. We could not be happier with Jones and Associates.  We will definitely contact them if we have future projects.  I would rate them and A++!   

I called Jones and Assoc. at 1:10 pm on Wednesday.  By 1:40 pm on that SAME day, an associate was at my front door.  He greeted me by telling me his name, a firm handshake, and measured for the door and trim.  So personable and pleasant!

Fantastic!

Excellent experience.   They did a quality job; they were punctual, and they cleaned up nicely.  Good product and good work.  They were within budget.  Would definitely use them again.

I was impressed with how quickly a sales representative showed up considering they are located in Lubbock and the work was being done in Midland. The sales rep was very personable and professional. But that is the end of our good experience as sad as that is. We did decide to use their company and scheduled an installation a few months later. Well life happened and I tried to call and cancel the order, but to my dismay the windows had already been measured and ordered (even though I was home every day and never saw or heard anyone taking the measurements). This is what seemed to have cause the following problems. The very next day they called stating that they needed to come early and install the windows. Although I did disagree at first it came to the point that I felt bullied into agreeing, and they said that they would put off the payment until the scheduled date. At this time they said they would call and have someone schedule the installation time. That night someone called to tell me they would be there in the morning. So I used a sick day to stay home and get the installation over with, as there is no way I could schedule anything else at work with 12 hours notice. The installers did show up on time, and did finish the job very quickly and what seemed to be a good job except one detail, they installed the wrong windows. Once this was pointed out to them they acted very professionally and immediately called and reported the problem. The installers on this job were contracted out and I wish I knew their information so I could rave about them. Now I understand that things like this are bound to happen, so this is not what my rating is based on, but did contribute to it. From this point it gets progressively worse. As I had previously stated the payment was supposed to be put off until the contract date, and also until the job was finished to my satisfaction. Well as soon as the wrong windows were done the phone calls started coming  trying to get paid, and every time I reminded them of the agreement, and the fact that the job still was not finished. This continued on a near daily basis for a while. Then I noticed the calls stopped and figured I had finally explained the situation to enough people they understood. Boy was I wrong. At this point they switched to a collection guy knocking on the door. Just to remind you my windows were still wrong, and the job was not finished a month later. Once I explained it to the collection guy he seems to have gotten the ball rolling again, because then I stopped getting collection calls and started getting calls to get the right window ordered and scheduled. I was more than upset at this point I have to admit, I had never dealt with a company that was this unorganized and unprofessional in my life (guess I had been lucky). Well the windows get in and the scheduling proves to be a problem again. I am convinced to this day that they will not schedule anything with more than 12 hours notice. Now I may have a bad job, but I can not typically just call in and say I will not be in, or be in very late with absolutely no notice given. But they did prove to me that I had no choice, even after making this point and asking them to schedule something further out, I finally gave in and used another sick day so that  I could just be done with this nightmare. When this installer got here I must assume that he was one of their installers, because he seemed to find great amusement with the way things had worked out and was joking and laughing about it the entire time. It made me furious that his company doing such a bad job was funny for any reason. But I have to admit that I was relieved that this job was finally over and I could finally send in the check and be done with this company forever.

Nick Jones was great!  He explain about the products offered and great helping us choose the color that would looked great.  We never felt hurried to make a choice.  We were really impressed with Nick.  He did tell us they would be about six weeks before they could start, but that was not a problem.  They did start when they said they would and was always here every day until the work was completed.  Peter and Jacob were that hardest workers we have every had.  At the end of each day they cleaned up around the house. We have had other workers do work at our home, but did not have a good experience.  We will use Jones & Associates again.  They gave us hope again with using an contractor.  Our home looks GREAT!!!!!!

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