HARTLINE HEATING & AIR CONDITIONING

We would absolutely not recommend them to anyone.  I am so disappointed with them that I would rate them poorly.  We have a great air conditioner, but we just didn’t have very good service.  We have an older house and it was a difficult installation.  They had to do a different kind of installation and when the salesperson came out and looked at our situation, he said they could deal with that without any problem.  He said they knew exactly how to handle that.  We are over 60 and at that time, we had to climb up on our ladder to change the air filters.  I told him that just because we can do it right now; it doesn’t mean that we are going to be able to do that in 5 more years.  So I asked him if there was any way he can figure so that the air filter would be accessible without us having to climb the ladder up.  He said they could absolutely do it without any problem.  They didn’t and they couldn't.  We had to have them out here like 3 times.  They had to completely take it out and put it all back in again.  Then it leaked.  They did finally get everything fixed, but it was just so aggravating because they promised and they didn’t deliver.  Their price was good.

They did all right and did a good job. I would call them back if I needed to. There was a mixup on some parts deliveries and I was without air conditioning for about a week, longer than they expected but I don't know if it was their problem or not.

After not hearing back after two phone calls left with the answering service, I called another company who showed up at the appointed time.

Even when presented with the invoices showing duplicate work, they first said no different part then said the warranty had run out.  I felt like they only wanted my money and didn't care that I was a person.