FIRST GENERAL SVC OF NE TEXAS

.

I had a hole in a wall approximately 1.5 X 3 feet. The guy (Jerry Crenshaw) that came out and did the estimate was very nice and very professional. He was very prompt, showing up when scheduled and spent a very acceptable amount of time looking at the area to be repaired and getting an understanding of what I wanted done. He put together 2 estimates for the repair; one with just the repair to the wall and one with repair to the wall and painting the wall. I decided to have only the hole repaired as I was not sure what colored I wanted the wall and thought it might be fun to do myself. The guy that actually did the work was anything but professional. He showed up late and then spent the first hour he was here trying to figure out where he put his tools for the job. Apparently he had just purchased them at the hardware store and they didn't make it into his truck. The job took him about 6 hours to cut the hole and even out the edges, hammer in two small pieces of drywall, tape and float, and then apply the texture. He spent most of the time running in and out of the house to smoke (throwing his butts on the ground outside my house; I picked up 13), making calls on his cell phone, and complaining to me about his life. He actually started out the day trying to flirt with me and asking if I was single. When it came to the repair, he used 2 small pieces of sheetrock to fix the hole instead of 1. They did not go together well and as a result I have ripples in the wall where they did the repair. I will admit he did a good job matching the texture on the wall. When he was done he picked up most of his stuff and left. I had to clean up the items he left behind, including his coat. I also had to clean up the floor and baseboard around where he had been working. I am really not sure what the drop cloth caught because it was a huge mess. This is where Jerry fell short. Jerry came back out to speak to me about the job their contractor did and I showed him the work. I let him know that I was not happy with the warped look of the wall. Jerry told me when it dried it wouldn't be like that anymore. When I asked why they did it like that he said the two smaller pieces of drywall fit in the contractor's truck better. So Jerry knew how the repair was going to be done but failed to inform me. I should have thrown a fit and had it redone but honestly it is so bad I would not have wanted them to touch my house again. I am just glad I opted not to have them paint the wall, too. I will definitely look for someone else for any future work I need done.