Texas Best Fence & Patio
About us
Texas Best Fence & Patio installs fences, arbors, patio covers, stamped/stain concrete, flagstone patios, outdoor kitchens, outdoor fireplaces, automatic gates and outdoor structures in North Texas. We provide security, convenience, privacy, beauty and value for your family and your property. We have the experience and expertise to make your project one that you will be proud of. We pride ourselves on the quality of our work and on our reputation in the community. Our business is built on referrals from satisfied customers. We survey each customer after we complete their project and we are proud to have a 95% excellent rating. We would be honored to add you to our list of happy customers. Texas Best Fence & Patio is known for high-end, custom workmanship and outstanding service at competitive rates. Our size and buying power allow us to provide the very best materials and installation at the greatest value to our customers. Over the last 4 years, we have built over 2500 fences. We represent your best choice for all your fencing and outdoor projects. Texas Best Fence & Patio is an Accredited Business with an A rating with the Better Business Bureau (BBB). We serve customers in all areas of Dallas/Fort Worth, including Plano, Richardson, Frisco, Allen, Carrollton, Lewisville, Flower Mound, Highland Village, Little Elm, Coppell, Southlake, Colleyville, McKinney, The Colony, Murphy, Parker, Princeton, Rockwall, Rowlett, Royce City, Denton, Corinth, Lake Dallas, Parker, Grand Prairie, Mansfield, Azle, Euless, Hurst, and more.Our goal, however, is not just simply to build fences, but also to build relationships that enthusiastically recommend us to their friends and neighbors. Thank you for giving us a chance to prove our quality and to earn your business. Award winning.
Business highlights
Services we offer
2012 - 2017 Super Service Award Winner. Services include fencing, animal fencing, arbors, concrete, concrete - pouring & repair, concrete - stamped & decorative, deck maintenance, decks, electric gates, fence stain, fencing - driveway gates, flagstone, landscaping - hardscaping & pavers, ornamental iron, outdoor fireplaces and fire pits., outdoor kitchens, painting-exterior, patio covers, patios, pressure washing & wrought iron
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 9% | ||
| 4% | ||
| 2% | ||
| 3% |
I met the fence guy at the property after he had began and he complained about the difficulty of the gate repair but was almost finished. I wasnt impressed with the quality of the work but thought it was good enough for the pricing. He assured me he would be securing the trim to fence and I reiterated my concerns with the trim repair. He called me about 10 minutes after I left and said he was finished. I asked how he could've completed the trim repair that quickly? He stated that the removal of braches etc was not included on the contract. How can fence repairs be completed without securing boards? Repair would require removal of branches and mailing boards! I called the office and sent pictures and got no reply.
The stainer called a day later and said I would need a special type of stain to cover existing stain. I agreed and gave them the
green light as I was over the entire process. He did a good job and secured the boards he could w/o doing the entire job. I sent them a check the next day.
About one week later, though I dont believe they received my payment at the time, I received an email regarding someone coming out to repair to remove the branches. I ignored it and a subsequent email with an specific date was sent. Who knows if someone will come out, it doesnt matter at this point and looks just ok.
In summary, something is very broken about this company. The sales people are disconnected from what appears to be independent contractors who are separate from the office folks. The compnay bid on a major project at my house before I enagaged this project and thank God I went in a different direction. Their Angies List rating doesnt match ratings on Yelp and other sites. I could go into more detail but hopefully you get the jist.
"[Member Name Removed], Thank you for the review. Colby"
"[Member Name Removed], Thank you for the review. Colby"
"[Member Name Removed], Thank you for choosing Texas Best Fence for your maintenance. Colby"
"Ms. [Member Name Removed], Thank you for choosing TBF for your patio construction. Colby"
"Mrs. [Removed Member Name] , Your deck turned out beautiful. The pictures were amazing! Thank you for giving Texas Best Fence the opportunity to bid the project. Colby"
"Thank you for the review. I personally dealt with closing of the job and discussed the fact that you needed a new fence more than you needed repair. The items that were completed were what was listed on the contract. Then at the expense of the company, we replaced additional boards to provide customer service. We do not provide vehicles for all our workers, so yes vehicles are unmarked. Uniforms though are a requirement and all workers were wearing logo wear. I repeatedly asked that you meet me on-site to review work with me. There was never time available for you. Communication was a factor through the 6 weeks of rain that we had, agreed. I also agree that we completed more than what was on the contract. I think the biggest takeoff from a repair job this size, is that sometimes it's best to replace rather than repair. Repair is a bandaid when the original fence was not built to the higher standards that are used today. Thank you, Colby"
"Thank you for the review. Colby"
"Mr. [Member Name Removed], Thank you for selecting TBF for your backyard fence replacement. Colby"
It seems, according to other recent reviews, their responsiveness has really tanked in the last year. I called and left Jeff a message earlier here in February and sent an email. After a couple of days of no response, I decided to text Jeff since I still had his number. He immediately responded and stated he hadn't received any of my messages and asked what he could do. I let him know I wanted to do a small portion of what he quoted until I get my bonus later in the year. I communicated what I wanted done, and I guess because it wasn't the $9k job, his eagerness to assist drifted quickly. Didn't hear from him for another day. Texted him again. He said he was sorry and he just ran out of time at the end of the day but he would get it to me later in the evening. Another WEEK went by and I text him again asking what happened. He apologized and said he was in a meeting and would get me that revised quote afterwards. I waited another day and have just given up.
I'm sure their quality is good enough from what I have read, but you have to have the patience to stay on them to get back to you. Also be sure that bid is large enough, or you may just never hear from them again. Must be nice to have so much business that they simply push business away.
"[Removed Member Name], Thank you for choosing TBF for your backyard staining needs. Colby"
BUYER BEWARE
The work order was placed with Ali, who came out and provided the bid, then took the required 50% deposit. After several days, I had not hear from them regarding the project, so sent a message through their secure website system on 3-15. Amanda responded, and advised that the customer service team would be getting back to me. On the 23rd I got a message that they would be out on 3-30 to clean and 3-31 to stain.
I returned the call the following day to a) confirm I got the message, and b) to inquire as to when they were going to do the new installation, as they certainly would need to install before staining, I assumed. I was told that construction was handled by a different department and the latter would be getting back to me. As that had not happened after 24 hours, I called and was told the construction portion of the program had not been scheduled yet, but to be patient.
My patience waned by 3-28 and, when I called, Amanda said perhaps they could come out that same day to avoid issues with staining schedules, then said "no", he is running behind, but, could be at the house to build the fence and gate between 8a-10a the next morning. At noon on 3-29, having still seen nobody from Texas Best Fence, I called to inquire as to his whereabouts, and Ali told me that he, "Garcia", was running behind again for the second day in a row. A bit later I called again and shared with Amanda that as I had already taken half a day off to accommodate them, I needed to leave the house around 1p. She said he would be at the house in " half an hour to an hour", and that she would let him know of my time constraints.
At 12:52 John called and said "Garcia" was just leaving the dump in Lewisville and would be right over, if I could wait. I agreed. Shortly thereafter, he did appear. But, he did not have any wood with him. He wanted to verify what was needed, then said he would be back later to get it done. He did not reappear until April 2nd, built the fence and gate while I was not home and left. In the interim, an individual named Will came out and did a truly magnificent and meticulous job staining the original fencing. In addition to the fact that the fences are about 3-4 inches different in height at the upright where the new and old fence join, the gate that was installed has cross beams that are already splitting out in less than a week. Of course, because the staining was done BEFORE the construction, I have untreated wood, in addition to the splits.
On 4-6, I received an email with an invoice for the balance due. Moments later the phone rang and she too was from TBF, and asked if I got the invoice and how I liked the work that was done. I advised her of the challenges remaining, and she said she would get back with me.
Today is 4-7, and I have heard nothing, so have decided to post this. The left and right hand at this company are not adequately communicating. I cannot recommend them for anything but staining, if done by Will.
Asked for Texas Star in door, got a different cut out, asked for the cap piece still have not received. No response from rep.
"[Removed Member Name], I'm sorry for the lack of attentiveness to this project by our representative. Due to the concrete retaining wall, I feel maybe he was in over his head. I can't say enough how embarrassed I am at the lack of compassion for the customer in this instance. I have met with Jeff and he regrets the lack of follow up. Colby"
"Thank you for selecting TBF for your stain and repair needs. Colby"
"[Removed Member Name], I'm sorry for the lack of attentiveness to this project by our representative. Due to the concrete retaining wall, I feel maybe he was in over his head. I can't say enough how embarrassed I am at the lack of compassion for the customer in this instance. I have met with Jeff and he regrets the lack of follow up. Colby"
"Ms. [Member Name Removed], Thank you for choosing Texas Best Fence for your fence replacement. Colby"
"[Member Name Removed], Thank you for selecting Texas Best Fence for your backyard project. Colby"
"Thank you for selecting TBF for your backyard maintenance. Colby"
"[Member Name Removed], I'm sorry our Customer Care Team were unable to connect with you. If you would like please contact me on my cell phone at 214-586-5508 and I would be happy to make arrangements to meet with you. Colby"
"Mr. [Member Name Removed], I'm sorry we had a hiccup at the early stages of this process. I have hired a new project manager to fill the slot vacated by this employee. If I can be of further assistance, please let me know. Colby"
"Ms. [Member Name Removed], Thank you for selecting Texas Best Fence for your backyard project. Colby"
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