RS Foundations

We reported potential warranty problem twice many month's ago. To this date we have not received any response. I will contact them one more time. If no response it is time to contact my Attorney.

Honest feedback on facts and things happened, not imaginary thoughts and complaints out of nowhere. I had to lift up the front of my house by 1 inch, based on the measurement the Office Manager provided. I was notified that the work would be done exterior and if necessary, it will be done interior, based on the conversation during the quote. I was aware of the risk of potentially damaging the interior floor/tiles before the work. The 2-page quote document is the only paper I signed before the task, with the first page being general items on pricing, payment, highlevel of scope and second page being a hand drafted measurements and locations to put piers. The work was scheduled pretty quickly and was completed on the scheduled day. There were around 6 members actually worked on the task that day. Before the task started, I talked with their team lead of dripping lines in my front yard to make them aware of lines underground and hoped they would be careful with them. I turned off the sprinklers and dripping systems, in case anything was damaged and ended up with a flooded front yard. The foundation was lifted as the team lead measuring constantly. Payment was made by check at the end of the day to the same guy. The next day, I turned on my spinkler and dripping system. Both dripping lines in my front yard are broken. We called our sprinkler company to fix it that day and emailed RS Foundation the following day about this issue. Here is the timeline - - the work was completed on 8/13; - dripping line damage was found and fixed on 8/15; - Issue reported to RS Foundation on 8/16 with images and a video; - I followed up with an email on 8/23 because of no response; - Office Manager replied and I quote 'Let me take a look and will respond shortly.'; - I followed up again on 8/30 asking for feedbacks and proposed action items (me providing evidence of the damage and receipts of the fix; RS Foundation to reimburse me for the fix to the damage) and received a reply and I quote 'We do not cover anything underground; no foundation company does. This is on the work agreement'. This reply leads me to this review. Here are my thoughts - - in the quote that I signed does not have any language around what RS Foundation covers or not covers. However, I would expect my contractors to be professional and respect the existing infrastructure around, just like a painting company covers up existing furniture, a moving company wraps up fragile pieces and/or a nurse understands pre-existing conditions of a patient. RS Foundation may have tried to protect my dripping lines. I do not know that for a fact. The reasonable guess is that they did not pay attention to it, based on the end results. - I read lots of emails and documentations everyday and am very careful with every signature I put. I did not see any 'agreement' or 'agreement-like' type of documentation. I can not share the quote I signed here due to privacy concern. But I am not aware of any agreement that the Office Manager was referring to. And I did not sign any paper that defines the scope of the work and what they cover/not cover. - I am not enjoying writing this review but that is so far the only thing I can do to put more pressure for more responses. Comparing with the speed of getting me a quote, checking with me on the signature of the quote, and scheduling the work, RS Foundation lacks attention/speed on post-work customer care. - The language of 'We do not cover anything underground; no foundation company does' by the Office Manager sounds like an excuse to me. 'Anything underground' meaning they are not covering their piers also? 'no foundation company does' meaning they are expecting us to study civil engineering and consult with all other foundation companies? Suggestion to potetial customers to this place - - Read all the documentations and ask questions about risks and scope of the work; - Consult more than one foundation company before you make decisions; - Definitely protect your dipping/sprinkler system - even though I do not know how/

"F Rating", Horrible service & follow up. They do not return phone calls. Their owner will not return calls as well; he'll threaten to place a lein on your property though. I had read this on another review that he denied doing and yes, is very true. See owners email below: "We will be filling a lien on the property for nonpayment Friday; if you intend to pay, please call our office. Thank you, RS Foundations " A JOKE, SINCE THEY DONT ANSWER OR RETURN PHONE CALLS. They'll return emails only to request payment & when its good for them; but will not address the issues at hand, just want payment without fixing their mess and not even an apology. They damaged my deck, walked on my freshly cleaned carpet with muddy shoes, tracked mud through house, left door to garage wide open, mud all in my master bath sink, my hose outside strewn across yard, landscape blocks not put back, no clean up. I had to hire a carpet cleaner twice to clean up their mess, as well as an engineer twice to get them to send someone out a month after the fact to make repairs to my deck. They sent one guy at their convenience not mine who spoke very little English and didn't know what he was suppose to be doing. My husband had to try to explain what needed to be done.. we asked for photos of work afterwards since we live out of Town and were there for a very limited amount of time.. The whole time their office person Michelle would not answer phone.. nor does she returns calls. She did manage to send me a PayPal request for payment though after I told her I dont use PayPal and will pay by check to the address on contract once work done to my satisfaction. Which is exactly what I did. Buyer Beware! Don't use this company!!! Extremely negligent and horrendous customer service! They offer a warranty, but I'm sure that is also a joke.

Unresponsive. Will not honor warranty. Did not get a permit from the city. Did not hire an engineer before completing work. BAD customer service. Do not use them unless you want to pay for the work twice. I was referred to RS foundations by a family friend and sadly I was not very knowledgeable about the whole foundation process. Unfortunately, this would be a very expensive mistake. I received a quote from RS foundations and went with them as their quote was much lower than the competitors. In 2015 they completed the work and I waited a year before I completed any repairs on my home. Another year passed and in 2017 I contacted them again and indicated that my cracks were worse than they were before they lifted my foundation. Its important to note I live in a duplex. They came out and told me this was likely due to the fact that my neighbor did not have his foundation lifted. I notified my neighbor, and he lifted his foundation with RS foundations as well. I waited and noticed that my side was still moving and I was developing a significant bulge in my floor. RS foundations came out, and they told me I had a leak and that i needed more piers. However, they wanted to check for the leak before they did any work. They referred me to their plumber and he told me I had a leak. The plumber is a whole other story, but I digress. I opted NOT to use their plumber and I found a plumber on my own and had the leak repaired. Instead of fixing just the leak, I replaced the plumbing under my house since it was old and outdated. I waited 6 months and called RS foundations out again, they informed me at that time that they would not honor my warranty because I had a leak. I asked their salesperson to ask the owner to call me because I was LIVID. After all these years of the run around they are not honoring their warranty. Every time I called them and tried to get an adjustment, there was always an excuse, and now they aren’t responding. The owner never called. Their office doesn’t respond to my emails. The sales engineer will respond to my texts, but no contact/ apology/ response from the owner. Now I'm researching other foundation companies because I need to get this fixed, and I found out that they were supposed to have a structural engineer report before they did any work, and they were supposed to get a permit from the city. I called the city, no permit was ever filed for my house. I also did not receive an engineer report. Needless to say, they cut all corners, and this explains why their prices were much lower. I got what I paid for. Please heed my warning, DO NOT USE RS FOUNDATIONS. You will end up paying for your foundation repair twice like I am. Do your research. Get an independent engineer and make sure you research who you use to do the work.

Submitted an online inquiry and received a reply offering the following day as being available and I responded within 3 minutes to the email stating tomorrow afternoon is great and asking if 3:00pm would work but never heard anything back. I went ahead and made sure I was there from 1:30pm till 6:00pm. I called at 2:30pm to only leave a voicemail asking if this afternoon is still confirmed but never heard anything back nor did anyone show up. It is now three days later and I have yet to hear anything back from my emails nor my voicemail that was left. Since first impressions are everything I don’t feel confident about this company even working on my own house.

Team was knowledgable about process. Foreman explained the process to me in the morning and what to expect for the day. The project moved as scheduled and was completed by the end of the day. I have used this company a few more times since review.

Foundation work was completed in 2012. I bought the home in 2016 and was given warranty paperwork. I contacted them because my house has significant cracks all over the walls, and they inform me that my warranty was void in 2015. I have called and emailed to get documentation of this voided warranty with no response. I have also since learned that I have multiple breaks in the sewer lines and was informed that there is no way this foundation work would pass a sewer leak test, so I have also requested documentation that a sewer leak test was done.

Very difficult to get to acknowledge warranty; slow to respond without significant prodding. Workers appear to have damaged external sewer line thru neglect. Company refuses to acknowledge any damage liability. Photo shows sink hole created by damaged leaking sewer line. This was done during excavation, not part of actual house lift. In exposing existing pier (part of warranty work finally performed under duress) workers apparently cracked the pipe while digging it out. Water was NOT in evidence prior to excavation; was exposed by plumbing company doing static line test. Plumbing worker stepped on area that sank; initial digging by me exposed soggy soil that was not there before warranty work.

Everything went well. Job went better than expected. Need to get plumbing leak test before final assessment.

RS Foundations put in 16 piers in the house we purchased. This work was done approximately 7 months prior to us purchasing the house. I had some concerns about some cracks I was seeing around the house, and RS sent a guy out to check around and compare his readings to what they had on file. The person who came was extremely friendly and gave me the run down of what he was looking at. He also encouraged me to call him back out again in about 3 months (he came out on Jan 8th and I"m just now doing the review) just to recheck everything once again.

Very well, we had a special request written into the contract for rebar retrofit, info was not conveyed to crew, and they did not provide, home office discounted and made right. Very happy they were able to do in one day, slightly disappointed in the mud/dirt handprints on my freshly painted walls that I had to clean up.

Visit #1 (3 days total): There were numerous problems. Most significant was that while things were better, they were not able to achieve anything close to an acceptably level floor in several locations. They explained that the broken perimeter foundation beam meant that when they installed a pier it would only lift the beam to the point of a break. I emphasized that I had to have a level structure even if it meant that they needed to install additional piers--one on each side of the breaks in the perimeter. As a result, they added 8 piers to the 29 already prescribed for a total of 37 and a total price of $12,680. Frank told me that the additional piers would be discounted since they were unexpected; however, that never happened. When the team left, the house was much better than it had been, but there were 3 areas that were visibly and significantly unlevel (around the fireplace where everything sloped toward the fireplace; in one corner of the kitchen; and in a corner where two bedrooms met). We called and asked for these problems to be evaluated and Dane, who I believe is one of the salesmen, arrived and confirmed our observations. Visit #2 (a few hours of work time): A team was scheduled to come and fix; however, the solutions they offered did not address the problems. Fortunately, my contractor was there to explain to them how they needed to add wooden 4x6s to the three problematic areas in order to properly lift the underlying structure. Visit #3 (half a day): After calling several times, with some difficulty we finally scheduled the team to return with the additional wooden 4x6 beams and other necessary supplies. Edwin and his team worked hard to address the problems. They had to cut the floor away from the fireplace as the mass of the latter had caused it to settle pulling the floor down with it. Once separated, the floor was jacked with the 4x6 beams beneath to bring it slightly less than true level, but the end result was acceptable. Using the beams they also raised the low corner of the kitchen and the low corner where the two perpendicular bedrooms met. In addition, several other piers had in the previous visits been raised too high and had to be adjusted. After much stress and effort, after a long delay that set the project back significantly, and after finding my own experienced contractor to communicate what needed to be done, the house now appears to be both stable and acceptably level. My most serious complaint is that those charged with fixing the foundation issues had to be told by my contractor how to address several of the remaining problems. The average consumer without that help would find it difficult or impossible to achieve the desired results.

Overall it went well. However, there were a few hiccups. First, they cut the line to the AC while digging. They fixed it before they finished so it wasn't an issue. No complaints about that, it happens. Something I wasn't aware of and I wish I would have been informed about, is that it can actually widen cracks/make gaps worse. I attached two pics of the types of cracks/gaps that were widened considerably. Nothing they did wrong, just something I wish I was aware of ahead of time, so I think others should be aware, because seeing that was a bit shocking and frustrating. The last hiccup was they informed me they would seal the brick expansion joints with whatever is best when they came out for the consultation. However, I asked them when they were here if they'd do it, and they said they only had mortar and not the caulk thats best to use to seal expansion joints and they wouldn't recommend doing it with that so I needed to do it myself. Its not that expensive or difficult to do, but if you say you'll do something I expect it to be done. All that being said, it was a positive experience overall and I'm pretty happy with the job they did. They were punctual, reasonably priced, and professional.

The work turned out to be excellent. They crew came to the house promptly and cleaned up well after the repair. I am very satisfied with their work and professionalism.

It turned out, no foundation work was recommended. Yes there were signs of settling but nothing that warranted actual foundation repair. We appreciated an honest assessment. If things do get worse, the first people we will call is RS.

RS foundation is prompt and respectful of my time. I have used them three times for investment properties. They are very professional and get the job scheduled quickly. They work clean and efficiently. They offer the best prices and a transferrable warranty. I will continue to utilize their services for future projects.

The process went smoothly. I have to say I have never seen a group of men work this hard in my life! The job start to finish to place 34 piers was 20 work hours!

only took one day. Garage still seems unlevel so I am disappointed.

Well. It was the lowest bid (by far), which made me a little nervous -- I normally throw out the high and low bid but this was the lowest and included ALL the needed work. Two others offered to do partial work for less. The crew did exactly what the salesman had described, with no shortcuts. The foreman walked me through the job before, during, and after so that I could see what they were doing.

I paid less to them to get it done correctly then the previous guy paid the person that messed it up. I have had no issues with my house it has been phenomenal. I have referred them to my family and neighbors and friends.

They did a fantastic job! The weather was bad and they had to adjust their time because of it. They finished on exact timeline without causing problem with quality.

It was a hit and miss. I did not pay anything extra. Their pricing was fair. They should have listened more to my instructions on where I wanted the piers placed. They did most of it. They added some in an area I didn't need it. The workers were good.

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Michael Garris performed detailed analysis of my slab foundation and confirmed all measurements taken were within normal limits for foundation. Michael provided me a copy of his data showing the measurements taken in every room of the house which enabled Michael to give me the confidence that my foundation was sound.
Michael also provided me a written summary stating that everything was within code and no repair was necessary.