Custom Garage Works

Absolutely amazing! Best price, best workers, meticulous, and perfectly done. They are coming back for more patio work in a month! That should say it all!

Awesome finish, I love my new garage floor. I'm a car guy and very picky about my garage. Hire them, you won't regret.

The finished product is beautiful. I have had a few spills from our cars that dried up before I noticed them and they washed off easily with the hose. The floor is shiny but not slippery.

Very timely, showed up on time and finished in one day. Great job!

These guys are professional, courteous, and meticulous in their work. They didn’t mind my questions or my watching to see how it was done. They prepared our garage floor by grinding all the old epoxy off, removing lime that had risen through the floor, and correcting and patching all blemishes. This is very messy work, and they made every effort (“Successfully,” my wife says) to keep the mess in the garage, constantly cleaning up after themselves. They even taped the multiple doors leading from the garage to the house, in order to keep the dust from finding its way inside the house. At our request they applied the coating to the baseboards as well as the garage floor, which makes it look larger and cleaner. They even hand painted the extremely tight space behind a tornado shelter in the garage that could have been problematic, but instead looks as professional as the rest of the garage floor. The job took two days (I moved stuff back in on third day), went smoothly and according to plan, and when they finished the garage was move-in ready and awesome. I am very pleased with the outcome.

Outstanding job on our floors. All done in one day, and everyone who sees it thinks it fantastic!

It went wonderfully. Top-notch service and a VERY professional-looking floor.

These guys are professional, on time, courteous, and meticulous in their work. They didn’t mind my questions or my watching to see how it was done. They prepared our garage floor by grinding all the old epoxy off, removing lime that had risen through the floor, and correcting and patching all blemishes. This is very messy work, and they made every effort (“Successfully,” my wife says) to keep the mess in the garage, constantly cleaning up after themselves. They even taped the multiple doors leading from the garage to the house, in order to keep the dust from finding its way inside the house. At our request they applied the coating to the baseboards as well as the garage floor, which makes it look larger and cleaner. They even hand painted the extremely tight space behind a tornado shelter in the garage that could have been problematic, but instead looks as professional as the rest of the garage floor. The job took two days (I moved stuff back in on third day), went smoothly and according to plan, and when they finished the garage was move-in ready and awesome. I am very pleased with the outcome.

Very well, just as promised. Would use them again!

Everything went extremely well very professional and did a good job of cleaning up after the job

Outstanding work.

Hire them. I'm into cars/tools/garage, I take pride on my garage, these guys do an amazing job. The communications with JD were great, to add, Daniel(his brother) and his crew completed the work in one day, and it's flawless. I strongly believe good business deserve good reviews, these guys are it.

The CGW crew showed up promptly at 8:45 AM and got to work.  Started with grinding the floor which took about an hour or two.  They then began masking and applying the coating.  The entire process was completed around 5 PM.  All mess/waste/trash was cleaned up flawlessly.  Garage was ready for walking on the next day.  The end result is absolutely BEAUTIFUL (and durable) and I have received numerous compliments by everyone who sees it.  A painting contractor came by to do an estimate on interior painting and was very impressed with the quality of the floor, since he mentioned they also do epoxy floors.  The process from quoting to final invoice was pain free.  JD and CGW are one of the best service provider/contractors I have ever dealt with.

Talked to several places about getting my garage floor epoxied. Went with Garage Works for several reasons: warranty, quality, length of time in business and the overall confidence they instilled in me that they could deliver what I wanted. I am more than happy with the end result. They did exactly what they said they would do and more importantly, they did exactly what I asked them to do. My floor looks awesome (I did a custom color) and I've already had many compliments on it. It seems durable and visceral to keep clean. Beware of other (franchise) companies that SAY they have a "lifetime warranty" but when you read the fine print you discover it's really just a 3 year warranty! The guys at Garage Works have been in business for a long time and they do the work themselves. No rotating crews like the other companies. Would I recommend Garage Works to others, or use them again? Absolutely!!

Very rude, insulting customer service. . 
Threatened, and sent rude emails to stop the honest reviews.

Installation went as expected- prompt and finished on time.

 

However, the floor sustained damage within a week of install when a small amount of brake cleaner got onto the floor and the coating immediately started to come up and discolor.

 

We asked for them to come and look at it.  The owner's brother, the Installer, came out and looked at it and we waited days and days to hear anything.

 

When J D, the owner, finally got back with us, he said that brake cleaner was something that could damage the floor and there was nothing they could do about it.

 

He was reminded that from the get-go, it had been emphasized that this is an AUTO REPAIR shop with all of the corresponding chemicals, fluids, day-to-day wear and tear;  and from the get -go, he  assured us that this coating would stand up to the demands.

 

We asked for him to repair or remedy the situation.  We didn't hear back for weeks until we emailed again and set a time limit for his response.

 

We don't want to go to Small Claims Court- we want him to fix this and stand by his warranty.  Or make us whole- grind it all off and refund us our money.

 

He has refused and says that we are on our own at this point.

 

We need help with this and the floor is continuing to degrade.

 

According to their email and website:

We use only high solids polyureas/polyasparticcoating materials for the finished product (no cheap epoxy) and the process only takes 1-1.5 day and your back on the floor the very next day. A 

 

We have spoken to other Flooring/Epoxy professionals they said that a polyaspartic should not be affected in any way by the chemicals as this has unless it was cheap DIY mix or if it was a good polyaspartic it wasn't installed with thick enough layers.

 

We either need the floor coating ground off AND our money returned or for it to be ground off and redone with true polyaspartic coatings- no DIY stuff.

 

I have no confidence in JD Justice and Custom Garage Works at this point but we are people of our word and I would hope that he would do the right thing and stand by his product and warranty.

 

 

It was an exceptional experience. They prepared our original concrete flooring by grinding, filling in cracks and correcting all blemishes in original floor. Next they applied their 4 layer CGW coating system with extra heavy flake as I requested. They constantly cleand as they worked and our garage floor is absolutely beautiful.
The process is Polyaspartic Coating System.
The job was complete in two days we moved stuff back in on third day. Wanted to make sure the flooring was totally dry!!!!
JD and his entire crew were very professional, knowledgeable and polite.
I would highly recommend them! Thank you JD & Daniel for a beautiful job done!!!!!

JD and his crew came out, and in the course of 2 days, totally transformed our garage floor into something amazing and beautiful.

Crew were on-time, and explained each step of the process up  front.

I could not be more pleased with our garage floor. 

Would recommend 100% to family and friends.

JD and Daniel were extremely professional.  They were both on time for the initial appt, as well as the installation.  Both were efficient and friendly.  I am pleased with my garage floor and feel confident if there is a problem in the future, they will stand behind their word to take care of me.  They are truly a small business and run 1 crew, rather than several so quality control is at a very high level.  I believe they truly want to do a good job.  It is important to them that the customer is happy with the work provided.  I would hire them again.

unknown

I had my Garage and my outdoor patio floors done by Custom Garage works and could not be happier with the results.  JD gave me information over the phone, and we set up an appointment.  He arrived on time as committed, and took me through the process, and showed me various samples.  We scheduled the work, and his brother Daniel arrived, again on time to begin the project.  The project took 2-days to complete, and the work was done by  courteous professional people, and they cleaned up completely at the end of each day.  My floors look fantastic, and I would highly recommend Custom Garage Works to anyone.

Wife and I closed on a house that needed a few things done. Garage floor was one of them. JD was very flexible and even was able to fit us in on the weekend to accommodate our disrupted schedule.

When the day came for installation, JD?s brother, Daniel and his crew arrived early and began getting to work. We were very impressed that they came eager and ready to focus on our garage floor project, especially on a Saturday.

The work was completed on time and the attention to detail was spot on. I even had a special request and they did not hesitate to fulfill my wishes.  Daniel was helpful in explaining how the job would go and what to expect. Very Clear communication at the jobsite and with JD previous to completion of the project.

Good work Custom Garage Works, have already recommended to a few neighbors!!!

Roger and Liz P.  ?Keller, TX

First off, I know as soon as I post this review, JD?s
response is going to be ?hey, look at all the positive reviews I have and this
1 bad review is because this guy was impossible to work with, etc?? which is a
typical response when so many people have good things to say about a company.
On to the substance....
I went and did research on many garage flooring companies
before finally settling on Custom Garage Works. JD?s price was not the cheapest
but from pictures I saw, his quality was the best and that?s ultimately why I
decided to go with JD. He came out to look at my game room floor that I wanted
done. He was told and made aware that we would be using this in a game room
with roller chairs and a few of my friends weigh 250+ pounds and that?s why I
wanted a heavy duty floor. JD told me not to worry and that this was the
toughest floor available, it could withstand battery acid, abuse, it would be
as thick as a credit card, etc?? I bit hook, line & sinker. We agreed on a
price, color scheme and scheduled a date. I was told the concrete prep work
would not be messy but that couldn?t be further from the truth. There was dust
EVERYWHERE and nothing was masked off. I had to have a deep clean done after
the work was completed. Was that a deal breaker? Not really. I just wish I
would?ve been told. After the job was completed, the floor looked amazing. JD?s
brother, which is who did the actual install, did good. The quality was good
and the floor only had several spots had to be touched up. I told JD to leave
me some sealer and I could touch them up and I could touch them up in the
future if something happened in the future. He left me a quart of the top coat
as I didn?t want to inconvenience him with small things in the future. I was
happy. JD said he would get us our warranty paper work soon and the final
balance was paid. Also, he told us the warranty was a lifetime warranty but
when it came time for me to get the warranty paper work (I still haven?t gotten
them), he said the warranty only covers tire marks and yellowing from the sun
which he knew didn?t apply to me because I cannot park a car in my game room.
Again, this was a 180 degree turn around from what he told me in the beginning.
Fast forward to March 2016. I have a 3?x 3? spot on the floor that is peeling
up. The concrete is exposed and not coating or anything is covering the floor.
JD was contacted to ask about warranty, fixing the floor, etc? JD said, ?that
he could put a clear sealer over the spot and add flakes to match our floor?. I
asked how this would match our floor when the color is ivory with flakes in it?
He said he didn?t have any of the special color mixed and it would be too
expensive to do that to fix the small part of the floor. REALLY? That?s the
service a supposed ?top notch? company gives after taking your money? JD also
claimed that the warranty was for car tires and airplane tires but a 250 pound
person in a roller chair could cause more damage to the floor than the car or
plane. Think about that for a minute. That?s laughable. If that was truly the
case, why was I told this floor would be perfect for what I wanted to do in the
beginning and he said it would hold up to anything? Maybe because he wanted my
money and service after the sale means nothing? That sounds more like it. Also
during the conversation, JD became irate, said I an a**hole and several other
choice names during which I remained calm because I wanted my floor fixed. The
conversation ended with JD hanging up and I?m left with a hole in my floor. If
you want someone who will promise you the moon before the job starts, JD &
Custom Garage Works are the guys you want. If you want someone who will not
stand behind their product once they have your money, JD & Custom Garage
Works is DEFINANTLY the company that you want to go with. Buyer beware. You
have been warned.
 
Brandon C.

Custom Garage Works
delivered as promised! The installation team were professional and very courteous!
Best of all the garage is amazing...best floor I ever had in a garage! the
neighbors and friends are very envious!