American Sprinkler Repair

They were great!

He is a small business man. He is a little bit higher priced than other people but he is really good. The guy before would come out and I paid less but then he would have to come out 3 or 4 times throughout the year and every time you are having to pay a service call. This guy, he comes out, he checks everything, if there is anything questionable, he talks to you about it and fixes it right then. That doesn't mean something else isn't going to go on but I haven't had to have him come out. One time, one sprinkler head went out and they were in the area. He came out and replaced it and charged me a fee to replace it. that's all he charged me. They tell you their fee up front so you know they are a little more expensive but honestly when you used them and you have used other people, you realize what I'm paying upfront I am going to save by not having a broken sprinkler head and paying a higher water bill or having to have them come out multiple times during the year.

I hired this company after having another company come out but no work was performed. Not sure what to expect. Company was a little late arriving but hit the ground running once they arrived at my home. Very knowledgeable and excellent problem solving skills. Will use this company for all my sprinkler maintenance. Big thanks to the American Sprinkler team.

Mark arrived at the agreed upon time. He checked all sprinkler zones and adjusted or replaced sprinkler heads were necessary.  He was polite and very knowledgeable.  He set my sprinkler controls for me and showed me how to use the controls. I would recommend him to friends and family.

Overall technician was very professional, arrived on time.  Agreed to expand the original service request to a complete system check, explained what he was doing and got approval for the additional costs before he performed the work.  There were three issues with the first service call - he left the system off - we were in the process of moving into the house and didn't catch it until a week later which was not good since we had just sodded the front lawn.  The other issue was that I gave him the coupon for the Angie's list and he said he would take it off, he did the discount by hand on the bill, but subtracted wrong, I didn't catch until he had already left.  The other issue was that there was still a leak in the system which he didn't catch during the full system check.  I e-mailed the company back and they agreed to only charge labor and materials for the follow up repair which saved me about a $100.  Even though I didn't get the $10 discount from the 1st service, I was pleased with the responsiveness of this company when things didn't go as planned.

Scheduling was a little disorganized. But the crew was professional and the truck was well equipped. They perfectly tuned my system and fixed multiple broken sprinkler heads in less than a hour.

Everything went really smooth.  They did a very thorough job of reviewing not only the issues I had on my list but making sure everything was ready for the summer season.  They were very responsive to my initial call and able to add me to their schedule within 24 hours.  They sent 2 people, worked about 2 hours and the cost was reasonable.  I've added them to my "success" column for great customer service!

They are awesome.  Completely knowledgeable, responsive professionals and reasonable prices.  Even walked me through a timer issue over the phone after their visit. You want them on your team if you have sprinkler issues!!

I was called back right away to set up an appointment. They called the day before to confirm. The gentleman was nice and checked for a leak we did not have. He fixed our rain sensors and a disconnected pipe. He did not take that long and knew what he was doing. The only thing he forgot was to put plastic lid back on where wiring was done. Not a big deal though. I will definetley use them again and recommend them.

I had a really good experience with them. I was very impressed with them. They had tools that were right to diagnostics. They were very able to locate the valve and to shut it down and replaced a couple of valves. I walked around watching them so there wasn’t any BS going on. They were on time and got right with it. Their diagnostics were excellent. They didn’t have to just dig the yard up to find everything. They had their proper tools that are expensive to locate things. They just got with it and found the problems and took care of them in a very timely fashion. Their pricing is standard. I was very pleased.

We are Midwest expats. Summer of 2013 was our first summer in Texas and are somewhat unfamiliar with watering our home's foundation. We noticed that several of our sprinkler heads needed replacement earlier this Spring and called American Sprinkler Repair for an inspection and repair service. They were courteous, prompt, friendly and professional. They worked around our schedule and contacted us 30 minutes before arriving. They hustled and worked quickly (two person team). I had the pleasure of meeting the owner who took the time to show me how to set-up a watering schedule for each zone based on Texas summer season. I am very pleased with their service and will not hesitate to call them again.

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They were on time and professional. If we need any additional repairs we will not hesitate to contact them again.

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I am very happy with the repairs they did. They took the time to show me and explain what was done before and what they were doing. I appreciate how knowledgeable the technician was and how persistent he was to figure out what going on. The office staff was friendly and efficient in getting my appt scheduled.
I will use this company again.

I am very happy and will use them again is needed.

This is the third time I've used American Sprinkler Repair in the past 4-5 years.  I was so impressed with their service on the initial call, I have become a loyal customer of theirs.  They are always responsive and do high quality work at a reasonable cost.  They are very experienced and know their stuff.  They pay attention to little details -- for example, my last repair was adjacent to my pool deck.  The repairman covered the deck with a plastic tarp to prevent the dirt from getting on the deck.  He had to remove decorative rock to get to leak.  After the repair was made, he replaced all of the rock into its original position so there was not a trace of the work which had been done left showing.

Great job.  The techs repaired the zones and tuned up the entire system.

Finding the exact location of the leak was a problem: it was under a tree.  The tech found and repaired the leak without harming the tree.  Then he checked the entire system.

They were absolutely awesome.  We called a number of services to solicit quotes and repair times and they were the first to respond, offered the best price and quickest scheduled repair time.  I greatly appreciated the fact that they contacted me early in the day to advise that previously scheduled appointments were taking longer than anticipated and asked if it would be acceptable to adjust the arrival time, which was not a problem.  I was impressed by the fact that they contacted me and they asked me rather than assumed it was ok to show up an hour later than initially planned.  During the whole repair process, they showed me what they were doing, explained the process and the reason for the repair and then offered to review all of the sprinkler heads to make sure everything was working properly.  During that review, we discovered a broken head that needed to be repaired, which they did and also found two caps that needed to be replaced, which was also done.  My 7 year old son came out to observe the process and our repairman - whose name escapes me now - was wonderful with him, talking to him, explaining what he was doing and even asking him to help him out.  I enjoyed and appreciated the fact that he shared a little about his own family and the fact that American Sprinkler Repair is family-owned - made me feel like it was and is a company worth supporting.  I 100% recommend them for anyone looking for sprinkler repair at a fair price with excellent service and wanting to support good people doing the work.

Our sprinkler system went out during a period of 100+ degree temperatures. A pipe feeding a zone control valve burst and the rain sensor bypass unit was not working properly.  Our lawn, foundation, and plantings were at risk.  I had a very narrow window of time before leaving on a trip.  American Sprinkler was able to schedule an appointment within this short period and sent out a crew which quickly diagnosed the problem and made repairs.  



We had been having difficulty with the master control panel as well.   The tech tried to repair the panel at the lowest possible cost rather than replace the entire panel.  She had installed the unit for the previous home owner and was very familiar with the system.   She spent an hour doing repairs before it was determined that the entire panel would need to be replaced.   I really appreciated her efforts in the extreme heat trying to save us the expense of an entire new panel even though we eventually had to bite the bullet and get a new control panel.



The workers were experienced; efficient; communicated well; and were customer oriented.    I would not hesitate to use American Sprinkler System again.  Simply said: they are the best!!  I would recommend them to anyone.

Fantastic!

Excellent.  Great team of a man and woman arrived on time.  They were extremely well trained and found the problems
through digging up suspected trouble areas and checking electrical continuity of wires with inn a few hours.

I highly recommend this company

Carl Richards