"Customer called my marketer with this issue of a cracked tile May of 2024, but suggests that he reached out several years ago, but got no response? I have a record of every email ever received from this customer in my CRM and don't see any complaints. I also offered everyone on my team $150 bonus, if they could produce evidence of this customer having tried to contact us some other way. So far nobody has come to claim the bonus. In the meantime, I pulled one of my most talented and experience carpenters off of a job site and sent him to inspect the issue free of charge. It was determined that the project had aged many years beyond the warranty period. Project was completed in 2021. Cracking tile will surface from time to time given that in Mn our homes move and settle with the changing seasons. But, I have remodeled over 5000 bathrooms and 12 months is sufficient to flush out these issues. There are lots of ways for a home to get damaged. I cannot indemnify a customers home from damage in perpetuity. No one can. The fix proposed takes 2 trips to implement, which means interrupting our current job schedule two more times to take care of the issue. I am very pleased to offer this service to our customers but it cannot be free. $300 per trip is a bargain. Our carpenters are not "some guys I found on craig's list." These men are top of the trade bathroom builders. The customer wasn't satisfied with this solution and told my marketer that if we didn't do the work for free we could expect a nasty gram on the internet. Here we are... Anyone reading this should know. If you hire K2, the best bathroom remodeler in the state to do your project and end up having issues with it after the warranty period has expired, I will make my highly competent, extremely skilled team with unparalleled experience available to you at the ridiculously low day rate of $300. Please also know, that if this Customer changes his mind and wants us to help, the bridge is not burned, we will still come running."

"Bless you Karen. Thank you for the feedback and the opportunity."

"Thank you for the feedback and opportunity to be of service. We love what we do and are tickled to be able to make a living doing it."

"5 stars for K2 3 stars for Angi"

"This project took 4 months to reach substantial completion. This was fast given the scope of work. However, there was a handful of products that needed to be replaced which took an extremely long time to get our hands on due to C19 supply line issues. This difficulty was rightfully frustrating for the customer. This customer works from home and was extremely critical and difficult to please from day one. As the work progressed, I had several employees and subs who outright refused to go back to the site do to the nature of some of their interactions with customer. I (the owner) am committed to working diligently to satisfy my obligations to everyone I do business with regardless of any extra-contractual difficulty. I personally relieved the PM, called in the favors necessary to complete the work and am satisfied with the outcome given the circumstances. The project was priced fairly and looks beautiful. Please regard the experience related in this review as a significant outlier I have been a top performing contractor for over a decade, build 100'[Member Information Removed] of projects each year and have the track record to prove it."

"Thank you for the feedback sir. Great to have you as a customer."

"Wonderful review. Thank you"

"Decks are like this if they are engineered for speed. Lovely to have been given the opportunity. Thank you for the review."

"Post expresses concerns about a project that cost $5000 and clearly involved inadequate materials. However, we have never performed a job that cost less than $10,000? There is a disconnect here."

"Congrats to our entire team for a job well done. Thank you to for the review."