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Ellis Air Systems Inc

4.8(
84
)
Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

For over 30 years we have been the most innovative and sought after heating and air conditioning contractor in the area, professionally installing, servicing and repairing every brand of HVAC systems. We pride ourselves in giving the most affordable solutions without sacrificing quality. Give your new favorite A/C company a call today.

Business highlights

Emergency services offered
37 years of experience

Services we offer

Air Duct Cleaning, Air Quality Check. Residential- Installation, Blow-In AttiCat Insulation, Repair, Service

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.884 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
1%
2
0%
1
2%
Write a review
Showing 1-25 of 84 reviews
Nathaniel K.
Jun 2023
1.0
This is a horrible business. They lie about what time their technicians will show up. They told me I would be the first appointment of the day and then when I called at 8:30 because they were an hour late the secretary on the phone lies and said, "He's running a little late." Fast forward to 11, and now the technician is 3.5 hours late and I call again, and the same secretary just decides to be honest and say yeah you weren't the first appointment of the day, you're actually third. My original appointment I made was for yesterday, which I called out from work to be home for and apparently they never wrote it in their books even though they confirmed it with me over the phone. They just lie and lie and lie. Can't even speak to a manager to file a complaint because he's never in the office.
Response from

"[Member Name Removed], as you have been made aware, a technician called into work sick and his calls had to be divided amongst the other techs. You were supposed to be the first call and we apologize that you were the third call of the day. I do see that we were able to still get to your residence before noon. After speaking to our office manager you admitted that you lied about not being able to speak to the manager because of your frustration. Your property manager originally called another A/C company but they could not fix your unit so we were called out to work on it. By this time you haven't had any cooling for several days but we were just being contacted so we feel you are taking out your frustration on the wrong party. Regarding having to call out of work, the original After Hours service call was cancelled by your property manager, I'm not sure why they wouldn't let you know so that you could go to work but saying we didn't show up is another inaccuracy. We do our best to help out everyone we can in as timely of a manner as possible."

Donna M.
Dec 2020
5.0
Yes, I recommend this pro
Fantastic, best hearing/AC company in the area.
Keva S.
Mar 2020
5.0
Yes, I recommend this pro
$19,300
Chris was awesome! He showed up early despite me no answering the courtesy call. He was very throughout in diagnosing a complex air conditioner issue that stemmed from a year prior. I ONLY call Ellis air as their prior tech Kenny had given insight to the issue before. Not only did Chris fix the unit, he saved me over 2,100 in replacement fees as we were 1 day to date of warranty expiration! I will never call another company for home. Thank you Chris Bailey and Thank you Ellis Air❤
John C.
Dec 2018
5.0
Yes, I recommend this pro
No complaints.
Cindy L.
Aug 2018
5.0
Yes, I recommend this pro
I called late in the day in the August heat. They arrived same day. The problem was identified, they had the part replaced and the unit cooling again in no time. The team was kind and professional. I have a new favorite HVAC repair shop! Major thanks
Michael R.
Mar 2018
5.0
Yes, I recommend this pro
$8,500
Technician was extremely knowledgeable and located the problem rapidly, repaired and ran a full test on the unit. Explained everything he was doing, which was very helpful.
Erin T.
Nov 2017
5.0
Yes, I recommend this pro
$22,000
He arrived as soon as possible, worked quickly and efficiently. He also spoke to my husband to let him know everything he was doing. He made sure we were happy with the service before leaving.
Brian S.
Oct 2017
3.0
$45,000
The guys were prompt, efficient and courteous - however a month later the unit again had problems. The previous repair team apparently forgot to replace the filter which caused the unit to go out. The 2nd visit was of course charged to me without discount. I understand mistakes happen, and usually this company comes highly recommended - however I think they are charging a little higher than their performance warrants - at least in this situation.
Michael R.
Sep 2017
5.0
Yes, I recommend this pro
$7,500
Excellent technician. Thorough diagnostic, quick repair.
Response from

"We appreciate your business Mr. [Member Name Removed]. Thank you for choosing Ellis Air Systems!"

Chuck M.
Sep 2017
5.0
Yes, I recommend this pro
$40,700
Made an appt for after work. They called me around 1 but I rescheduled for after work again. They called around 2:30 to make sure I was home. Chris arrived at 2:45. Introduced himself and got right to it. 10 minutes later he explained the problem. The motor bracket was broken due to excessive vibration caused by the fan coming apart. He had to replace the motor and found a fan in his spare parts. Didn't charge me for the fan. He checked the rest of the system after reinstalling the new motor. Took him a total of around 2 hours for everything. Great job. I'm cooling it again. Thanks Chris.
Response from

"Thank you very much! We will give Chris your praise and we very much appreciate your business!"

Felix V.
Aug 2017
5.0
Yes, I recommend this pro
Their customer service stood out. They know what they are doing and they have excellent customer service without a doubt. They were here the next time and they were on time. They cleaned up after themselves, they did everything.
Rhonda S.
Jul 2017
5.0
Yes, I recommend this pro
Excellent service, priced right, highly reliable.
Ricky S.
Jun 2017
5.0
Yes, I recommend this pro
$500,000
.
Jerome B.
May 2017
4.0
Yes, I recommend this pro
$450,000
They did a real good job. It only took one day to install.
Alvin V.
May 2017
5.0
Yes, I recommend this pro
.
Victor F.
Apr 2017
5.0
Yes, I recommend this pro
They were very prompt, courteous and professional. They went above and beyond and explained everything they were doing. The whole experience was smooth and it is obvious that the people in this company like what they do. I will call them again in the future.
Patricia G.
Mar 2017
5.0
Yes, I recommend this pro
$21,000
Excellent. They knew right away what the problem was, and promptly gave me an estimate, and finished the repair the same day. I have not had problems with the A/C since, and previously with another company the noise had come back the same day or day after.
Paula T.
Mar 2017
5.0
Yes, I recommend this pro
unknown
Bonnie S.
Feb 2017
5.0
Yes, I recommend this pro
$12,900
He came on the same day and I did not have to wait at all. i have used this company 3 or 4 different times and each experience has been great I highly recommend this company.
Rebecca P.
Feb 2017
5.0
Yes, I recommend this pro
$12,900
It went excellent, I use them all the time.
Steve C.
Feb 2017
5.0
Yes, I recommend this pro
$57,000
Chris and David came out for my original request to determine why my unit kept on blowing fuses. While at the house, I asked if they could check out my other attic unit which was pooling water. These guys were very courteous, and took the time to show me what was going on with both units. A couple days later when the needed part came in, they came back out and made the install and made sure the short was also taken care of at no extra charge. These guys are an asset to their company and it is obvious that they like what they do. I would definitely call them again in the future.
Donnie H.
Feb 2017
5.0
Yes, I recommend this pro
unknown
Daniel G.
Jan 2017
5.0
Yes, I recommend this pro
$250,000
They did a good job. Everything is working good and they were efficient with their time and on time.
Gilbert J.
Nov 2016
5.0
Yes, I recommend this pro
$3,500
Quickly okay
Arturo A.
Oct 2016
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 84

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Ellis Air Systems Inc is currently rated 4.8 overall out of 5.
Ellis Air Systems Inc accepts the following forms of payment: CreditCard
No, Ellis Air Systems Inc does not offer free project estimates.
No, Ellis Air Systems Inc does not offer eco-friendly accreditations.
No, Ellis Air Systems Inc does not offer a senior discount.
Yes, Ellis Air Systems Inc offers emergency services.
No, Ellis Air Systems Inc does not offer warranties.

Contact Information

3513 Florence Rd, Killeen, TX 76542

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