Compassion Roofing & Remodeling

Not A Happy Customer…. We had a pipe burst in our home when that terrible winter storm happened in Tx in February 2021. We called many people but the only ones that were available were Compassion. Cory showed up with his son and declared that the first floor needed to be fixed, and that the project would take 3-4 months. Well, they didn’t exactly hit that. But much worse than sliding on dates with not much for updates was their “project manager” who didn’t write anything down because “he tracks everything in his head”. Well needless to say errors were made from carpets to flooring to breaking our 2nd floor banister and attempting to hide it (beyond unsafe as we have small children). We ended up dealing with a lot of the vendors ourselves, and when we asked him for a plan of the kitchen he gave us something that looked like what a 12yo might make with a word processor. We got a good deal on the front door ourselves but they wanted to overcharge to install it with their guy charging $120/hr which cancelled our savings. So we hired somebody else who did a great job for much less. Our insurance (USAA) told us these guys had been flagged for running up prices. After the worst experience with remodeling and fixing the first floor in our house we were able to move back in August 2021. We came back, everything looks good and I was happy to have my house back and with a kitchen that I loved. Well, the dream only lasted a few months. In December the same year I have to call them because my beautiful kitchen cabinets were peeling, cracking and even coming out of the ceiling. When Jacob shows up with a crew the guy said it was because it was too dry outside and that Texas houses are not as strong as the ones built in Mexico. But regardless they came and painted over the cracks and peeling and attach the cabinets back to the ceiling. They also had to repeatedly send one of their handymen to deal with various miscellaneous issues such as them covering a junction box in our closet with the shelving. The trim on our windows is cracking and in some places looks and feels like gummy putty, this was never addressed. They had to replace the lights on our foyer chandelier because they covered them in plastic then turned on the lights repeatedly so whenever we turned that on the foyer smelled like a plastic fire, we were afraid of bad wiring at first which luckily was not the issue. In the summer of 2022, the cabinet situation came back. In addition to the same problem with the cabinets, we had our trash drawer falling apart, and doors hanging loose in their frames. I call Compassion and Jacob came look at the cabinets and started talking about sending a new guy to check in person so we can figure out what was going on with them. Jordan fixed the trash drawer and noticed the doors were hanging loose and jamming because they were installed with the wrong size screws. They never sent anybody to look at the cabinets again. The first call was Last week of July. I called in August again I was informed that the guy broke his elbow that they would send his cousin. Another few weeks pass I call the office and spoke with Taylor, she called Jacob to see what was going on. This the email that I got. Hi Mrs. [], After reviewing this with the painters, it has been concluded that the high moisture content in your home is causing the issues with the paint. We will be happy to get the cabinets painted for you but there will be a cost for that. If you have any questions about this, please do not hesitate to contact Jacob. Now my house has high moisture and that what is causing the issue. So last year it was too dry and this year too wet even though we have 3 working AC’s. I lived in this house for 2 years with my old kitchen and never had that type of problem. As to the “high moisture”, no idea where they got the reading of what the moisture is in my house when NO ONE came to measure or look at my cabinets. Oh and they want me to pay to do another mediocre job. Before you go, take a look at the pictures on their facebook page they show you a beautiful kitchen. Like the picture I included below. But the reality of my kitchen is the other pictures that accompany that picture. You see I thought my nightmare was my house flooding, but turns out I was wrong my nightmare was hiring Compassion. I will not recommend to anyone this company, they don’t keep their word and don’t have any idea what they are doing. We plan to stay here as we love our kids school but we will need to hire somebody to fix their errors before we even think of selling the house, that’s not the quality you expect from professionals.

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The installation was fast and response time was good.

The roofers did an excellent job and interacted continuously. The second crew for the exterior repair of a large dormer did a wonderful job. The third crew that did the interior repair for the ceilings, the repair was extremely well done and can't even tell there was a problem.

The quality of the workmanship and the people that Compassion Roofing and Remodeling brought into my house. This was a long project and there was a lot of work being done. They totally gutted my kitchen, painted my paneling, took the popcorn off my ceiling, and made my fireplace beautiful again. They put in brand new hardwood floors. Everybody he brought in from the tile man who did exquisite work, to the wood floors, to the cabinetry, everything was such top quality work. The people who were in my house for months, were so nice, I did not mind them being in my house. They were really thoughtful people. They cleaned up everyday after themselves. It was just amazing to me. No matter what was being done, he had a specialist that was top notch doing the work. Cory who is the owner of the company, is such a stand up guy, he is someone you can totally trust. He was the calm in the eye of the storm. It can be a stressful experience. No matter what I was going through, I would talk to him and I was calm again. He had everything handled.

Great experience all the way around, and should another Texas hailstorm wipe out my roof, they'll get my repeat business. Todd Whitehurst was the guy I dealt with, and I had no problems whatsoever.

We are in the process of doing my roof now. They are excellent. They are professional and responsive. They actually did not charge me because my house is leaking. They walk in with the insurance company and that one was for me and it is all going really well. It is actually going faster than I thought it would. I would use them again in the future.