IDEAL AIR SERVICES INC
About us
At Ideal Air Services, our priority is you, the customer. We're the home comfort specialists in the Houston and Katy, TX area. We are here to help you create and maintain a healthy indoor climate in your home and keep your family safe and comfortable.
Business highlights
Services we offer
AIR CLEANERS & DUCTS, AIR CONDITIONERS, AIR FLOW BALANCING. NEW UNIT INSTALLATION: FURNACES, EVAPORATOR COILS, MOTORS, PART REPLACEMENTS. DUCT WORK: DUCT REPLACEMENT, REPAIRS: FAN, ULTRAVIOLET LIGHTS & FRESH AIR INTAKES.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 0% |
"Mrs. [Member Name Removed], James, the owner, contacted your husband this morning. I understand that you and your husband left messages that were never returned, leaving you to feel very frustrated. Let me say that we do not operate our business in a manor that does not put our customers first. I feel that a phone technical difficulty was in play during this time frame and we did not receive the messages. I am very sorry. We missed a great opportunity to serve you in your time of need. We take this situation very seriously and will be doing everything to ensure this does not happen again."
"Mr. [Member Name Removed], Thank you for your kind words. We pride ourselves in providing customers with honest repairs and upfront prices. Every job we do is centered on providing our customers with the best service and hope you feel we have provided that to you. Looking forward to serving you in the future. Thank you!"
I was very upset with Ideal Air because that is an awful misquote and I was the one who would have paid the price. There was an 800 dollar difference that was quoted between service call fees and estimated labor vs what was actually wrong.
"The owner, James Sharp contacted the homeowner to try to resolve this issue. Mr. Sharp offered to come take a look at the work performed to confirm the repair, however, the homeowner felt it was not necessary to come out so he refunded her money spent with Ideal Air. He also offered to refund the expense she had incurred with the other company. We have used this situation as an opportunity to improve and train our staff."
"Thank you very much for your kind review! We conduct our business honestly by providing our customers with accurate solutions and repairs. Thank you for the opportunity to serve you and look forward to working for you in the future."
"Thank you for your positive review of our service, we look forward to serving you again."
"Thank you for your positive review! We know the extra effort on your part to leave us a review will help grow our business. Consumers look to other consumers for information before hiring a contractor and your review will help new customers choose us. Thank you!"
"Aww, what a sweet story! Thank you for the opportunity to get you cooling again. Eric is an asset to our team and we really appreciate your kind words and will pass them along to him."
"Thank you for the positive review! We were glad to get you cooling again and look forward to serving you if you ever need us. Thank you!"
"Thank you for your time and positive review! We look forward to serving you in the future."
"Thank you for the positive review. A consumer can never have too much information so that is why our technicians are continually attending training courses. Thank you for the opportunity to serve you and look forward to helping you with any other HVAC issues."
"Thank you for the positive review! We look forward to helping with any HVAC comfort needs in the future!"
"Thank you for your positive review! I'm very pleased that we were able fit the right HVAC system to your needs. Thank you for giving us the opportunity to serve you and look forward to helping with your comfort needs in the future."
"Thank you for you kind review. It really is very important that we serve you with the highest quality of workmanship so we can continue to earn your business. Reviews help our company grow because they are real & accurate which provides new customers a good idea of who we are and how we provide our customer's service. Thank you Mr. Trevino for helping grow our good reputation & company!"
"Thank you for your positive review. We cannot stress enough how important we value reviews from satisfied customers - reviews like yours help grow our company because new customers are able to see that we have provided quality service to you and that gives them confidence when choosing us over companies that may have few reviews or negative reviews. Looking forward to the opportunity to service you should you ever need us. Thank you Mr. & Mrs. Edmonds!"
He reported on mold in the plenum and offered a fix for the problem, which would be expensive but he didn't hard-sell it - just provided info and answered my questions about it.
"(removed member name) - Thank you for your kind review, Danny is really an awesome technician, we are very fortunate to have him on our team. Your review is helping grow our company which is essential in the HVAC market --there are so many companies to choose from. Every single review is important to us and each one gives new customers confidence when choosing our company. Thank you & looking forward to servicing you should you ever need us again."
"Thank you for your kind review and all the effort you spent to choose us - we know there were lots of other companies you could have chosen and hope that you feel confident that you made the right decision when you picked us - we will always strive for outstanding service every time and will always stand behind our work. Thank you!"
"(removed member name)- Thank you for your review! I'm glad that Anthony was able to diagnose the problem and have it fixed quickly so that you were cool & comfortable again. Please remember us should you ever need service again."
"We have reviewed our files and have found that we were not the company that installed the compressor unit. We have however serviced your heater as well as your air conditioning unit and really appreciate the opportunity to meet all your HVAC comfort needs. There are so many HVAC companies around and we are proud that you chose us! We will always provide outstanding service every time & stand behind our work. Thank you for your loyalty!"
"Thank you for giving us the opportunity to service you, your honest feedback is crucial in helping us learn and grow. I apologize if our tech did not give you an OEM option, in the future you can be assured that we will always give you options so that you can choose the part & price that best fits your needs. Thank you!"
"(removed member name) - Thank you again for a positive review!"
"Mr. [removed member name]--Thank you for choosing our company to serve you, it's always nice to know when we have done a good job and look forward to assisting you with any HVAC issues you might have in the future."
"[member name removed]--It's always frustrating to be hot in Texas and we are so glad that you chose us to fix your AC and get you cooling and happy again. Thank you for saying such nice things about Anthony, he is truly an asset to us. Look forward to assisting you with any HVAC issues you might have in the future."
The service agent came at the earliest time of the scheduled two hour windows. Due to transposed phone number, he did not get ahold of me before he arrived. That was no big deal. Once he arrived, I took him around to the compressor and he checked the Freon and it was full. We then went up in the attic and at first he could not find anything but then reached over to the far side and found the transit section of the return had been sucked in. It was pulling heat (about 120 degrees) into the ac unit. He showed me what it had happened and proceeded to fix it. Once he was done, I went down stairs and turned the ac on and it blew very cold. Before it would be lukewarm at 10:00. Now it was staying very cool. When the house heats up inside, the circulating air still keeps it enjoyable.
Afterwards, he suggested I call them back in the fall, when it was a lot cooler, to do some regular maintenance that was not needed this time and he suggested some work that could be done.
The whole time he was with me, he was explaining how the AC worked and what to check for. I received a very good education on AC that I had not considered before. Would I use IDeal Air Services again. You betcha" There was nothing he did that I did not approve of.
"(member name removed), Thank you for allowing us to serve you. I'm very sorry that there was an error in the phone number that prevented the tech from getting ahold of you prior to arrival--we will always call before we head to your home so that you are not waiting on us. Our goal is to serve you and do an outstanding job so that you would feel comfortable enough to allow us to service you again. It means a lot to us that you took time to write us a positive review, thank you!"
Licensing
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