CAMPING WORLD

Kept giving me excuses why they could not complete the repairs. Had to take it back 2 times because they did not do the repair or did it wrong. Finally had to get the Regional Manager involved because no one at the store would return my phone calls.

I made an appointment on July 3rd with the service department to drop off the RV the following week on July 9th. I was never called to give me pricing on the bumper replacement. Furthermore, I called 4 separate times and days trying to get in touch with their suspension expert to get recommendations and pricing and was never called back. Since they did not want the business, I concentrated on getting the few warranty items corrected and would schedule an appointment elsewhere for the other items. After 3 weeks passed and no contact from the service writer, I called and tried to speak to him and was sent to voice mail. Two days later our service writer called back and was unaware of the message. He called to apologize that they had been busy and that the RV would be repaired the following Monday. After Monday came and went with no call, I tried the location back but was unable to get through as the phone system would ring 6 times and then hang up. I tried all day on Tuesday and Wednesday with no success. On Thursday, the service writer called back and told us we could pick up on Friday. I was informed that the hot water heater was due to a insect and they would have to charge $60 for a hot water heater service to clean it out. They also said that the found no issues with the gauge and had filled up the black water tank fully and that the gauge was working. They said that the drawer was repaired. I called Friday afternoon to let them know we were on our way (a one hour drive) and if it would be possible to pull the RV up so we would not get caught in the afternoon traffic and the service writer said OK. When we arrived, the RV was not out front so we went in to check. We paid the bill for the water heater and went out side to pick it up. The service writer did not go outside to meet us. The RV was filthy both inside and out (we had dropped it off spotless). On the inside the bathroom was dirty and soap and shampoo was all over the floor of the RV. The lock for the shower door was missing and the shower door was off the track. The drawer had been "repaired" by running glue along the crack in the bottom of the drawer! I could have done that! We called back inside instead of taking the long walk back to inform the service writer of the condition. He offered to send someone to clean it up but we declined as it was getting later in the day. We left to go home quite disgusted and stopped in to get gas a few miles down the road. My wife noticed that the RV was not handling well and went to investigate while I pumped gas. She found the black water tank completely full! As we had no where to dump properly, I contacted the service writer at Camping World to find out what happened. He told us that he forgot to dump the water from testing the black water gauge and told us to bring it back and some one would meet us to dump the tank. We arrived a few minutes later and no one was there to meet us. We asked an employee that we found in the parking lot and he went to look for someone. After 10 minutes he returned and said that everyone was gone for the day and he could not help us as that was not his job. We went inside and waited for the service manager whom was with another client. He did not acknowledge our presence but we waited patiently nevertheless. We were quite angry by this point and he assured us that someone was on the way to take care of us. We went back outside to wait. After another 10 minutes, we asked the employee that had refused to help earlier to page the service writer and his manager. We waited another few minutes and finally had enough and decided that since it was filled with fresh water we would dump it in the drain in the lot. Well, it was not fresh..... It seems that someone used the restroom in the RV during the several weeks it sat. We are meticulous with cleaning the RV (which was only a few months old) and especially with cleaning the black tank. We were disgusted to say the least. The service writer finally came out and we asked him to explain all the issues. He took no responsibility and offered no apology. He said that he did us a favor by slapping glue in the drawer because he said we broke it and it was not covered. I would have preferred they do nothing considering the poor glue job. He also insisted that no one used the rest room even though the room was trashed and soap and shampoo had been taken out of the cabinets and left on the floor. Furthermore the lock on the shower was now broken off. We did ask them to fix the gauge on the black tank but I see no reason why they would need to go in the bathroom to do that as the tank could have been easily filled on the flush hose connection on the outside. I wished I had listened to the other review and not gone here at all. I have contacted Jayco and they have agreed to allow warranty service from another repair shop. We have to pay out of pocket and get reimbursed but after this experience it will be well worth it.