Reliant Air Conditioning
About us
At Reliant Air Conditioning we are committed to providing great heating and air conditioning services, informing our customers on better ways to lower their energy bill, and giving our customers healthy homes with quality HVAC repair and sales. We are committed to the quality of service of your HVAC system, which is why we require our repair technicians to be NATE certified to repair your heating and conditioning system. Because of our superior air conditioning service, we maintain an “A+” rating with the Better Business Bureau in both Dallas and Fort Worth. Reliant Air Conditioning provides professional air conditioning and heating repair services along with providing quality energy saving products for customers that need new systems. Located in the center of Dallas Fort Worth, we are able to service customers from all over the metroplex, from Weatherford to Rockwall, McKinney to Mansfield and everywhere in between. We have been servicing this area for the past 20 years and have installed over 30,000 systems and serviced over 50,000 homes. We are well prepared to handle any air conditioning repair DFW has! Additional DBAs - Reliant Heating and Air Conditioning Inc, purchased Service Worx.
Business highlights
Services we offer
Installation & replacement - residential & commercial HVAC & indoor air quality products
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 6% | ||
| 4% | ||
| 1% | ||
| 3% |
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"Thanks for providing us with feedback, [Member Name Removed]. This helps us improve our communication with our customers in future situations."
"Thanks for the rating! We appreciate it!"
"[Member Name Removed], please let us know how we can improve in the future! We'd love the opportunity to get better at addressing our customer's concerns and providing a better service. Thank you for reaching out and giving us feedback!"
"We appreciate the rating, [Member Name Removed]!"
"Thank you for the rating, [Member Name Removed]! We appreciate you!"
"Thanks for the feedback, [Member Name Removed]! We appreciate it!"
"Thanks for the feedback, [Member Name Removed]! Thank you for choosing Reliant, and please let us know if there's anything we can do for you in the future."
"We appreciate you taking the time to leave us a rating!"
"We appreciate the review, [Member Name Removed], and please know that we use feedback such as yours to improve our overall service and communication. Thank you for choosing us!"
"Thank you for choosing us to replace your unit! We're so glad Mike was able to assist you and provide you with helpful suggestions. Please know that we are always willing to answer questions, so don't hesitate to ask! We're glad that your master bedroom is now at the same comfort level as the rest of your home, and we are thrilled that you are enjoying your new thermostat. We appreciate you taking the time to leave us a review!"
I worked with my home warranty and got a different service company comeover and reservice the A/C equipment. Lack of followup and push to replace the equipment is what prompts me to give a "C" rating for this call.
The Fall tuneup for heating system was much simple and straight forward. The service tech was professional and confirmed the unit was in good condition. He explanied the needed things in detail. I would rate this visit an "A".
"We appreciate the feedback, [Member Name Removed]!"
Update: I spoke with David Ripley at Reliant shortly after the repair was completed. He apologized profusely and refunded my service fee. In my opinion, they did everything they could to try to rectify this situation. Nobody bats 1,000 and I appreciate Reliant's efforts to make this right.
"It was a pleasure speaking to you, and thanks so much for taking the time to let us know about the issue! Sometimes the dividing line between service companies is the quality of follow-up you receive when things don’t go as smoothly as planned. We’re happy to credit back your service fee for the inconvenience you’ve endured and we look forward to servicing you in the future!"
"We appreciate you taking the time to leave us feedback and thank you for choosing us!"
"We appreciate your business and the rating!"
"Thank you for taking the time to leave us a rating! We appreciate you!"
"Thank you for choosing us [Member Name Removed]"
"We really appreciate the feedback, [member name removed]!"
We had Reliant come out to perform the standard inspection and tune-up on our A/C system at the beginning of the summer. They showed up on time, were professional and courteous, and completed the work as expected. No recommendations for additional parts or service were made. Exactly 1 week later however, our A/C stopped working in the middle of the night. I called Reliant at 6am and spoke with their answering service, who indicated that someone would be out that morning. I stayed home from work and watched the thermostat start to climb. A few hours later when I had not seen or heard from Reliant I called back and it was clear they had not received any message from their answering service and it was as if I hadn't called at all. The earliest they would be able to come out to check our A/C would be 48 hours later. It was already 85 degrees inside our house and it was still early in the day so waiting was not an option. I found their lack of urgency surprising - they had just inspected our system a week before and didn't seem at all concerned that it had now quit completely. I ended up calling another provider who came out to fix it the same day.
Although we were satisfied with Reliant's initial work, we were very disappointed in the follow-up. The whole point of getting our A/C inspected and tuned up was to avoid having a break down and when it did break down so soon after their visit, we would have expected them to promptly return and figure out what they missed.
"[Member name removed] we appreciate you taking the time to leave us a review and follow up on your experience. We use feedback such as this to improve our overall communication. We certainly understand the frustration regarding our messaging system. The summer is definitely our busy season, and it is often difficult to guarantee same day service with a high volume of calls. We do appreciate your business, and we thank you again for your feedback."
"We couldn't be happier to hear that you were satisfied with your service, and we're so glad that you are taking advantage of our maintenance club! Thank you for choosing us, [member name removed], and please know we'll be there when you need us in the future."
"We appreciate your kind review, Tim! We're so glad we could take care of you."
"We appreciate the rating, [Member Info Removed]! Thank you so much!"
"Thank you so much for taking the time to leave us a review, [Member Info Removed]!"
"We really appreciate you taking the time to leave us a review, John! Thank you for choosing Reliant!"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
3250 Story Rd W, Ste 106, Irving, TX 75038
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