"Thank you for taking the time to write this review. We are truly sorry if you feel as though we overstayed our welcome in your home. The remodeling process has many small details and variables, so it can be difficult to provide a specific time frame for each visit. Throughout your appointment, we conduct a proper inspection of your home so we know how to best meet your needs, and we make sure to take the time to present all of your options. Throughout our over 30 years in business, we found that giving a thorough explanation of everything involved in your project creates a smoother installation process and helps avoid surprises later down the link. We believe that the best decisions are made when you have all of the information. When it comes to pricing our goal has never been to offer the cheapest products in the market. Instead, we aim to provide long-lasting value to all of our customer’s homes, not only with a high-quality product but with a lifetime transferable labor warranty that will help support your products. If you have any further questions or concerns please feel free to contact our Customer Support team at (888) 736-6335 option 1 at the prompt."

"Thank you for taking the time to write this review. We sincerely apologize for the undue frustration you’ve experienced throughout your project, as this level of service is well beneath our expectations. Please note, that when you partner with Power on a project, you’re choosing a company that will stand by its products and services well after the original installation to ensure your satisfaction with the completed work. After looking into the details of your project, we can see that a service appointment was scheduled to resolve your outstanding concerns. It looks as though we were able to find the issues you reviewed and we discussed doing a full inspection. We will contact you with the next steps and hope this leaves you feeling content in knowing that we will do all that we can to make sure you are satisfied with your home improvement project. If you have any questions or would like to discuss this further, please give our Service team a call at (888) 736-6335, option 2 at the prompt."

"Thank you for taking the time to write this review. We are sorry to hear about the issues that went into your recent remodeling with us, as the experience you described is well below our standards. We take our customer's concerns regarding the quality of our work extremely seriously. Not only does it mean we fell short of our service promise, but we also understand how frustrating it can be when you aren't happy with your home improvement project. After looking into the details of your project, we can see that we currently have a service appointment scheduled and we are confident that this visit will resolve your outstanding concerns. If you have any more questions or concerns please reach out to our Customer Care department at 888-736-6335, option 4."

"Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. The satisfaction of our customers throughout the entire remodeling process is our top priority, so rest assured that when you partner with Power on a project, you are partnering with a company that will work with you for the lifetime of your home. We would like to look into the details of your situation and help facilitate a resolution. Please reach out to our Customer Care Department at [email protected] or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve."

"Thank you for taking the time to review your experience with Power. We sincerely apologize for the behavior of our representatives, as this is far below the standards of service and behavior we set for ourselves. We take these issues very seriously. Since coming across your review and being made aware of the details of your experience, we have reached out to management in your territory to look into the details of your experience. This is why the Regional Vice President in our Dallas office reached out to you with a phone call recently to learn more about the specifics of your experience. After hearing your perspective, we taken appropriate action and have addressed this issue internally with the remodeling consultant that you met with to ensure this type of experience never happens again. If you have additional questions or concerns, please feel free to contact our Customer Service team at (888) 736-6335, option 4 at the prompt."

"Gayland - thank you for taking the time to review your experience with Power. We sincerely apologize for the behavior of our representative, as this is far below the standards of service and behavior we set for ourselves.We pride ourselves on creating only positive interactions with homeowners even if Power is not the best fit for their remodeling needs. We’ve been in touch with management in your territory since coming across your review and have made them aware of the details of your experience. This is why our Vice President of Installation Services has since been in contact with you to discuss your concerns and put together a plan of action that will address them. Since then we’ve come to an agreement on a resolution that satisfies both parties. We are confident that your scheduled visit on 2/7/2020 will resolve any remaining issues you have. While we again apologize for any frustration, please know when you partner with Power, you are partnering with a company that does right by its customers and will work with you long after the original installation to ensure your satisfaction. In the meantime, if you have any further questions or concerns, please reach out to [email protected]."