IRVING COUNTER TOP

great, as advertised/explained at measure. tops look good.

In Feb, 2014, we contracted with Lowes in Garland, TX to put in granite counter tops and backsplash for us. Lowe's sub contracted Irving Counter Tops to do the work. Work was done and completed and everything looked ok. In 2016,honestly not sure of the month, I noticed that counter top had cracked in 2 places in front of and in back of the double sink stainless steel sink that was installed with the counter tops. I contacted Tammy, the salesperson with Lowe's. She called Irving Counter Tops and within a couple of days Jesus was sent out to try to epoxy the crack. He did so but looked at the installation and stated to me that the counter top did not look like it had been shimmed properly by the installer and that we should contact Lowe's again. He also stated that seam was in a really bad place. It was right in the middle of the divide in the sink. He epoxied the seam as well since it looked somewhat jagged. Jesus was not happy with the seam either, but I agreed to the fix. I did contact Lowe's again, but Tammy asked me if the epoxy looked like it would work. I said that we would just have to wait and see. She told me that I should let her know is it did not. Now, I use my kitchen to cook meals about 2 out of every 14 days and honestly just cleaned the counter top daily with Granite cleaner for dust and toast crumbs. I clean it well with a dish cloth every time that I cook followed by the granite cleaner for smoothness and shine. During this time I was taking care of my Father in his retirement apartment and honestly just made sure that the counter top was cleaned daily and really did not pay attention to the epoxy repair too much. I guess that I just stopped paying too much attention until one day I saw something move and realized that the portion between the crack and the seam looked like it was moving. I looked and a small sliver of the seam had cracked again and came out when I wiped it after spraying the cleaner on it. I panicked and called Lowe's again inJuly of 2017. Tammy has transferred to a different store and so I spoke to Jamie in the Garland store. He said too bad they could not help me. Now I know that it has been 4 years since installation but since I have not used the kitchen that often and clean it daily, I feel that the cost of the granite did not compare with the quality of workmanship that we paid for it. I am assuming that Lowe's is off the hook. Manager, Jamie at Lowe's told me so. I decided to call Irving Counter Tops since they have such a stellar rating with everyone to see if they would come look at it to advise me what we must do. I left a detailed message as to what my problem was and asked David, Sales Associate or Manager, not sure of his title. He actually returned my call and as I was trying to explain my problem he just decided to tell me that it was our fault. We must have banged it someway or did something to it. I assured him that this was not the case. Then he said that our house must have moved. I told him that our house is 53 years old and that it is pier and beam so, yes I am sure that it has moved some but that we keep up with the leveling of the house, to the tune of $16,000.00 just before we had the counter tops installed. I also admitted that I knew that we had been in a drought but that we felt like this had nothing to do with the house moving. The house cleaner had broken the corner of my glass cook top. She admitted to it and we have not had it replaced. Remember how often I cook and it is a corner. So after I explained again to David that I am not trying to pull anything over on him, I just need for Irving Counter Tops to come out, take a look again, and tell us what we need to do. I explained about Jesus giving me his opinion and David agreed to have some one call and set up an appointment for that to happen. Now I admit that I have not written down dates and times to my own detriment but I was asking for help the professionals. As of today, October 2, 2016, I have not received a call from them. I am unhappy with the installation of my counter tops, not the color, not the style. I actually love the look and feel of it but it should last for much longer than 3-4 years and David should have kept his word to send someone or come out himself since he has already determined that it is our fault. He could not have known those things without looking at it. So I am totally dissatisfied with his companies quality of their work and would not recommend them to anyone until he sees for himself the worksmanship of his installers.

unknown

Purchase Granite through Lowe's Home Store in Plano, we were told we would be contacted by installer to schedule date for install. We were advised by Lowe's to contact Arizona Stone in Irving to select Granite Slabs, we did, we placed 2 slabs on hold. Irving counter tops contacted me to schedule for one of there personal to measure our counter tops. We scheduled and this process was completed. Aprox 3 weeks past and we received a call from Mr. Randal with Irving counter tops to schedule someone from his company to draw a template of the countertops so Irving Countertops could cut the stone. Aprox 1 week later Mr Randal called saying our stone was ready for install and we scheduled. The day of install Mr. Randal called and asked since he had a few cancelations could he send a crew early, I agreed. The 2 gentleman from Irving Countertops arrived, spoke no English causing a conflict as I speak no Spanish. I contacted my partner who speaks Spanish and asked him to leave work and come home. We had been told since our Bar top had a large over hang we would need braces made to support. We had custom braces made especially to match our décor. Irving counter top installers explained they did not know how to install braces and could not, after a call to the main office one of the installers began drill holes in the sheet rock attempting to mount the braces. After several attempts and with now multiple holes and breaking the chair rail molding we ask the installer to stop. Once again we called Irving Counter tops main office to speak with Mr. Randal who now would not take my calls. The install continue to install the granite counter tops, now deciding the cabinets were not level, and began hammering on interior of cabinets breaking one of the drawer rails. I again called Irving Counter tops to speak with Mr. Randal who still refused to take my call. A rep from Lowe's arrived at our Home, making the statement she had never seem such poor workmanship. The counter tops were left uncompleted. We since had to contact another contractor to complete the installation job. The cut for stove had to enlarged for our range to fit back in the space removed, the cooper cold water pipe under kitchen sink had to be replaced due to the installer bending the pipe while removing the sink, causing the wood under the sink to become wet and warped. We have spent an additional $558.00 to have our kitchen counter tops finished. I have left several messages for Mr. Randal to contact and offering him to come and inspect the job himself, I have not heard from Mr. Randal. We paid to have our appliances removed and replaced as part of the contract, this was never done.

A contractor from Irving Countertops was sent to my house via Lowes to measure and get the order written up. A couple weeks later their installers (who were very nice and professional individuals) came out with my beautiful tops and installed them. They had a little trouble getting the sink in *which I hope doesn't turn out to be a problem in the future if we ever need to change it out. It was a VERY tight fit to say the least. They had to slightly modify the cabinet to make it fit properly and almost creased the center piece trying to get it in. I just realized not long ago when I had a plumber come to do some work that it scratched up the inside of the cabinet it was such a TIGHT install. :-( Hence the B on quality. Minus the scratches, I found this company to be very professional any time I had to deal with them.

We've used them twice and both times have been very good. Would recommend them to others. Lots of selection, show up when promised, extremely good quality work and care for your home. They take great measures not to damage cabinets and even the backsplash if you are not replacing it. Good company

Everything went fine.

I contracted this company from Lowe's in Denton, TX. The first man that came out to do the initial measurement of our countertops was unprofessional and made remarks to me (a young female alone in her home) that made me uncomfortable (ex : asking me about my tan, among other things). He made many comments about the install that proved to be untrue when the actual countertops were installed, telling me that we would have to remove parts of a doorframe to have the countertops installed correctly and that he thought we should cut away part of our trim before the installers arrived. I'm lucky that my husband and I are smarter than that, because he was very wrong and we would have done the work that way for no reason. He did not complete the measurements, as he said part of our countertops would need to be removed before the measurements could be done correctly.
It took almost a month after we purchased the countertops from Lowe's before the installer contacted us to do the work. The company did not contact us at all during this time. By the time they did, my husband and I were leaving on a two week vacation, so it was another 3 weeks before someone came to rip out the old countertops.
The second man that came to my house to do the tear out was wonderful. He did a thorough and professional job and explained everything that he was doing. He made the comment that he didn't understand why the first man hadn't measure initially, and then explained that the install would be very easy and we didn't need to remove any trim or anything at all like the first man had mentioned.
More than a week after that, my husband called the company to ask when the installers were coming, because they hadn't contacted us by the time they said they would. They didn't answer the phone, but finally someone called us back to schedule a time to come by. Then, the installers came. Again, they were wonderful. They were helpful and nice and explained what they were doing. However, the laminate countertop does not touch our cabinets on the underside except on the edges. It isn't supported in the middle at all because they sealed the lip of the countertop to the outside instead of the base of the countertop itself. Also, because my house was built in the 1930s, there was a scoop cut out of the front on the cabinets beneath the front of the sink. This left a two inch gap between the countertop and the cabinet. The installer did not bother to fix this, and told us that it would be impossible to put in our sink without having the gap fixed, because the countertop would not support it. This means that they did not even check to see if the sink fit. Essentially, instead of fixing the gaping hole that prevented me from installing my sink, they told me to fix it. I'm lucky that my husband and father were able to fix the problem, because the installer couldn't be bothered. I found this to be unprofessional and shoddy workmanship. The countertops were essentially unusable until I fixed them myself. In addition, one of our sinks barely fit into the hole that was cut for it because the hole was too large.
I would not use this company again. They did not contact me with proper information in a timely manner. Their workmanship was of questionable quality. They did not fix a problem that prevented me from using my countertops. The first man was rude and provided incorrect information. The process took much longer than it should have. Save yourself some irritation and look elsewhere.

I contracted a countertop/backsplash makeover through Lowe's in Weatherford, TX. Irving Countertops was the provider for the granite countertops. Dewayne was easy to work with, answered calls promptly, had a great selection of granite and made suggestions of the color. He sent a very nice, professional man to make the template of the countertops. The installers were also courteous, punctual and very professional. They did a great job and I could not be more pleased with their work. Lowe's was also very easy to work with.....supplied the installer for the backsplash and a plumber to hook up the new sink after granite was installed.

well it is how we got it from Dupont, Well that is their problem not mine, except they installed the faulty spotted countertop. Now they will not resolve the problem. So here I sit disappointed in a total refurb. I would never use them again. Of course I do have a kitchen refurb to do next. I originally used them as they were referred by Lowes. Spend a your money and go somewhere else.

I originally called them in March to set up the appointment. I got a call back a couple days later saying that an appointment specialist would call me. Several weeks went by and I never heard a word. My husband and I decided to go to the showroom (not much to see) and I was told that they lost my number so that's why I never heard from the appointment specialist. Then the person doing the estimate was early to my house which caused me to rush home from work to let him in. He is pretty unprofessional when talking about his boss which was unappreciated. I still have yet to recieve any estimates from Irving Counter Top, however I would not use them even if it was a great estimate and I would not recommend them to a friend!

My advise.........find another company to do business with. After you have finally got your job completed you will feel like you got cheated and be p***** off.

Great experience. They work with your schedule and were available for late evenings and Saturdays. Be flexible during the busy seasons. Your initial visit may be three weeks out. All workers were pleasant and effecient. Do expect to pay for the plumbing reconnect. I received a free stainless steel undermount sink that is a nice quality sink. Special cuts for the new faucet were made on sight.

I chose to go with Irving CounterTop as they were recommended to me by my parents and by the man working on my kitchen. My parents had used them 30 or more years ago. I really wish I had paid heed to the comments about ICT on CityScape (negative) and NOT to the comments on Angie's List (positive). The reviews on City Scape were very negative, especially regarding the size/measurements being off. This was my experience. But, it was worse than that, it was also dealing with both the measurer and the owner.
I first visited their store and looked at their samples. I was told that someone could come out and measure and show me a bunch of samples. They took my name and number. That person called me immediately to set up an appointment, but I wasn't sure if I wanted Corian or laminate. I knew I did not want granite. I told him that I would call him again once I had made up my mind. Once I decided I wanted laminate, I called again after a few weeks to set up a measure, but I wasn't sure what form/shape I wanted for the laminate. I asked if he would bring out samples of the different forms. He said no, but he would draw them for me. I knew I had to see them, so I asked if I could go back to the ICT showroom to see the different forms. He suggested, instead, to visit a Lowes. That should have been my first clue to NOT use them. I went to a Lowe's and decided on what I wanted for the form. I did not see any laminates either at the ICT showroom or at Lowes that I wanted, so I ended up going to the WilsonArt Warehouse in Dallas to get a chain of laminates (something I found out after calling the number on the WilsonArt website and asking questions about ordering samples). Yes, the warehouse was willing to give me a chain of their laminates. That was the best part of this whole experience, dealing with the WilsonArt warehouse. But, again, this should have been another big clue to ditch ICT.
The measurer who came to my house was very, very nice. However, he was also very, very old school. He used a tape measurer. I have no doubt that his measurements were accurate. You do not have to use a laser measurer to get accurate measurements. He does not input his measurements into a computer, however. He draws them on a piece of paper. Someone, either him or the person fabricating the countertop MUST KNOW MATH in order to compensate for the fact that the countertop will NOT be flush with the edge of the cabinets. With my form, there was an inch and a half front overhang that had to be taken into consideration when fabricating the form. Instead, they fabricated the form to the measurements which meant that I ended up with unprofessional looking side overhangs (1.5 on one side and 1.75 on the other) on the L countertop they fabricated for me.
The kitchen sink (part of the L) was 3/4 inch off center, which was noticeable because the sink was supposed to be centered under a window.
ICT fabricates at their warehouse. All laminate countertops are premade and then taken out to the job site. This means that very little can be corrected on the job site. The person who calls the customers to set up the install time called me twice before 8:00 at home. I was off for summer break as a teacher and sleeping past 8:00. He seemed happy to have woken me up. The installers were very, very nice. They tried to compensate for the problems with the L, but couldn't do much.
I called ICT and asked to speak with the owner. He met with me. He said that there was nothing wrong with the measurements and that the sink was off center because my cabinet installer had not installed the cabinets to center under the window. His measurer measured from the front of the cabinet, not the back where the window was. NO! My cabinet installer perfectly centered the cabinet under the window. The sink hole was 3/4 inch off center both at the front and the back of the cabinet. The ICT measurer probably also perfectly masured it, but either he or the fabricator of the L did not understand basic math. You can't just fabricate to the measurements without allowing for the fact that the measurements will be located 1.5 inches in from the front. If he had used countertop computer software or math, this problem would never have occurred.
The owner said the only two options were to live with it or for him to rip it entirely all out (all four pieces) and to refund my money. Fixing the one part, the L, was not an option. He said this with a smile on his face. Now, I had already lived without countertops for SEVEN MONTHS. I had been through kitchen h*** and the thought of having to find another place to fabricate and install countertops was overwhelming. I left the store crying. I kept the countertops and to this day, am prone to hitting my hip on the side of the L that sticks out 1.75 inches. The other side, thankfully, is by the refrigerator, so I can't run into it.
The ICT owner needs to retire and hand the business over to a younger, hungrier member of the family. He is far too self-satisified to run a customer oriented business. I would not recommend dealing directly with this company to anyone. I realized after this experience that I should have taken into account, while viewing the Angie's list reviews, that most of the Angie's List people were dealing with Lowes as an intermediary, which probably helped.
After the fact, I found another company that will fabricate the countertop on site (they finish it in the house - meaning they create the L before hand, but don't determine the final size until it is placed on the cabinets, then they cut off the two ends and glue the laminate ends on site). I really wish I had known this. Yes, it is more smell/mess inside the house, but you get exactly the fit you want. Ask the businesses you are dealing with whether the top is entirely finished at the shop or if the final size is determined at the install.

unknown

Everything went well. The countertop is such an improvement from what we had. All workers were very polite and helpful.

I originally called Irving Countertops on Friday, July 13, 2012 to ask to set up an appointment for a bid for granite countertops. The gentleman I spoke with said he would have a sales representative call me to set up an appointment and he would probably be calling me on Monday (today). I'm rating the puntuality at a and quot;Cand quot; because the salesman did call on Monday as I was told would probably happen. The salesman called and left a message on my cell phone at 4:51 pm on Monday afternoon . His message said and quot;he could be here between 8:00 am and 9:00 am Tuesday morning and said he would call in the morning to confirm the appointment.and quot; He said and quot;he was going to be in the area.and quot; I returned the salesman's call at 5:19 pm. When he answered my call he said something so quickly that I couldn't understand his message and the call was then disconnected. I assume he hung up right after he finished his message and I'm assuming his cell phone battery was low or he was charging his phone, I'm not sure. I called back and he answered and said quickly...and quot;I need to call you back on a land lineand quot; and I said and quot;okayand quot;. He called me back right away. I informed him that I really would have a hard time meeting him the next morning between 8:00 and 9:00 am and asked him if he made any estimate appointments after 5:00 pm or on Saturdays. I asked this because we had met a few other salespeople recently during the weekdays, had taken a lot of time off to meet other sales representatives, and was hoping to set up an evening appointment or Saturday appointment. But on top of that, I would have a hard time taking time off work, and hesitate to take off work, without advanced notice unless I am ill. I like to give my boss advance notice that I will be out of the office.
The salesman said he only provided estimates between 8:00 am and 5:00 pm and provided estimates on Saturdays only in a few situations. I told him why I was hoping for a late afternoon or Saturday meeting and he didn't offer. He just said he was sorry and that he had 18 appointments tomorrow. Sounds like the salesman assigned to me, and Irving Countertops has plenty of business. If he does, and they do, that is a good thing and perhaps that may mean Irving Countertop does good work?
My first issue with the salesman was that he wanted to schedule an early morning appointment with less than 24 hour notice. My second problem is that he didn't offer to make an appointment as late as 4:30 or 5:00 pm. He was less than cordial on the phone and was lacking in customer service skills. Everyone I've spoken to so far for a bid has, by far, exceeded the professionalism and customer service I experienced with my Irving Countertop contacts. Irving Countertops must have more business than they can handle. This situation is disappointing as I have used Irving countertops before. It was a long time ago but I remember the experience was a little better than this one. They are probably fine if you can meet them during the week. Just don't expect them to go out of their way to meet you close to 5:00 pm and it sounds like Saturday is pretty much out of the question.

I did receive a phone call the day after my Angie List inquiry which went to my voice mail. I called back that day after work before 6 and got a fax tone so I couldn't leave a VM. The next day I received a email from Dewayne asking me to send the address so the appropriate sale rep could call, which I did. I never heard from anyone again. I chose to go with Beau @ Adelaida Granite and couldn't be happier.

)Wanted a piece of granite for a bathroom remodel. I live very close to Irving Counter Top and decided to use them. Compared prices with Lowe's and Home Depot -- ICT was several hundred cheaper. An unimpressive salesman came out and measured for the top. Very scruffy looking; said he had been ill. Told me I needed to go to the shop and pick out the granite. My contractor -- not the salesman -- told me I also needed to take the sink to be installed so ICT would have it to cut the countertop. Went to the stone yard and picked a piece of remnant granite -- they had a good selection. ICT called me later and said the granite I had chosen was already spoken for and I needed to pick another piece. Would have been really annoyed except that I ended up with a better stone. At that point I realized I had not told them what edge treatment I wanted -- turns out what I wanted added about $100 to the final cost, but I felt like it was worth it. Would have preferred to have those options presented at the time of order. Granite arrived when they said it would. The stone had been cut too narrowly at one end by a half-inch -- not sure if the wall is crooked or the stone. Also a bevel cut is wider at one end than the other. The installers did a good job of following my directions about how to position the stone, given its deficits (they had to haul it back outside to trim it twice -- that thing is HEAVY). My contractor had to build out the tile backsplash more than we originally discussed to accommodate the narrower stone.
All told -- the bathroom looks great and the countertop is beautiful, and it was installed on time, which was very important to us. One less error and I'd give them an A. I will probably use them again when I redo my other bathroom, but I'll be rechecking their measurements.

It was perfect. They were wonderful. They came and did everything when they said they would and it all went perfectly.

From start to finish, this was a perfect remodel experience. I couldn't submit an approximate cost, because Irving Counter Top was a sub-contractor for Lowe's and was paid directly by Lowe's. Steve came out to take measurements and he couldn't have been more friendly and patiently answered all of my questions. When the man came to do the tear-out of our backsplash, he was friendly, fast, and didn't damage one speck of our Venetian Plaster walls, which I really was worried about. They came to install the granite ahead of schedule. The granite was cut, polished, and installed flawlessly. The installation crew of 4 was meticulous, especially on the one seam we had. They took great pains to make sure the sinks were level and secure. They were very professional and polite and cleaned up every bit of their mess. The crew finished in about 3 1/2 hours, after installing 3 counter tops and 2 sinks. When they finished, their/sub-contracted plumber was ready and waiting to go to work on his phase of the job. He was as good as the granite crew and was meticulous in every step of hooking up the sinks, dishwasher, faucets, and cooktop. He made sure everything was working and that there were no leaks. And, I mean he was thorough. If I knew what company he worked for, I would be more than happy to leave them a very favorable review on Angie's List, but I don't. This was a remodel dream team and I highly recommend Irving Counter Top. I have to hand it to Lowe's for hiring high quality sub-contractors.

I contacted Irving Countertops to replace the 30 year old laminate tops in the kitchen. Jeff called me right away to schedule the estimate visit at a time convenient for me. He arrived on time and took his measurements while I looked at the dozens of samples available. I received the estimate via email later that same day. I had several questions and each time I called Jeff he was patient and knowledgable and answered each question to help me decide exactly what I wanted. After I chose the options, services and color that I needed, the new countertops were installed in about 10 days. The installers were fast, clean, friendly and did a very professional job. Thanks ICT, it was a pleasure dealing with professionals!

They did an excellent job. I liked everything about them. They did the work for my mother's house also. I would use them in the future.

The people from Irving Counter top have been most helpful throughout the whole process. I was skeptical of the marble that I had picked out because I was afraid it was too yellow. When I went out to Irving Counter tops business they were gracious about making sure that I had the one that I wanted. When I changed colors they had no problem with it and proceeded with the project. They said they would deliver the finished project within 3 weeks of the start date and it was actually 2 1/2 weeks. They are very professional and did a beautiful job.

I had a good experience with them. I am very happy with their work, it is perfect.