All Pro Foundation Repairs Inc

Very professional, honest and competent employees. Rex inspected our house for potential foundation issues. He did not find any but recommended some precautionary actions to avoid any future problems. What I really appreciate is the honesty.... there are other contractors that would "create" an issue so they could "fix" something that might not be a problem just to make some money. I would highly recommend All Pro.

Work completed professionally and efficiently. Satisfied with end result. Arlon Hill was very helpful.

They did an excellent job! I will definitely recommend them and absolutely use them, again.

We are still waiting for a call back from Tony to find out how to proceed with exercising the warranty. This is unacceptable.

Definitely recommend their services. Very professional, prompt and completed the work exactly as it was discussed with us.

unknown

Overall, it was a nightmare. I do not recommend All Pro. The sales people and installers were all professional, the owner was the opposite.
The installation of the piers caused an elusive leak in the sewer line and none of the leak detector people could locate it for several weeks. One location was suspected and penetrated through the slab, but was not the leak location. This all took weeks and money. Finally, a very good plumber on about his forth visit out to the house was able to pinpoint the location. Repairs were made digging under the house for about $4,000. Again, weeks and money. 
Here's the reason for the bad review on All Pro: I called and later wrote a detailed timeline letter informing All Pro about the elusiveness of the leak and the unavoidable delays and costs, and that repairing the leak within the 30 day contract limit to keep the "warranty" was impossible.  Result: the owner was unsympathetic, arrogant, acusatory and resorted to yelling and screaming at me on the phone. He made it clear that he was not hired to "fix" my foundation problems, but only contracted to install piers per an engineers report. My only request was relief on the 30 day clause for fixing the leak caused from lifting the house. I regret using this company and will not ever deal with this owner again.

unknown

They work they did was fine. But if you want a warranty from All-Pro, get your plumbing leak-tested (and repaired) BEFORE you fix the foundation. If you live in an old house, it probably has some cast-iron pipes and they probably leak. All-Pro's contract stipulates that you must pass a leak test and have any leaks repaired within 30 days after they finish. That's 30 days to get the system tested, hire a second company to locate the leaks, get bids from plumbers to repair the leaks, pick one to do the work, get the work done and get the system retested. Thirty days. If you dawdle, no warranty. Doesn't apparently matter where in the house the leaks were or how bad they were. They tell you this in a form letter and include a copy of the contract you signed with your signature highlighted in yellow in case you forgot what your signature looks like. This lesson cost me more than $3,000. If you've read this far, you've gotten it for free.

I made a call to the company because I am buying a home (already under contract) and the seller told me it needs some foundation work. I only have a few days to get a quote and determine whether we need to back out of the sale or not. The woman who answered the phone cut me off basically in mid sentence when I told her I am not the current home owner, and said that they can not legally give me a quote unless I am the current home owner. I understand not being able to DO the work, because obviously you have to own the property in order to allow anyone to alter it. But to use that as an excuse to not even provide a quote is ridiculous and just means more business for the guys who will. I wont be calling them again.. and as a Realtor who works with several investors who buy homes in need of repairs, they could have gotten quite a bit of business from me now that my regular foundation guy is retired.

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Rex came out to the house and he couldn't have been nicer. He first looked at the cosmetic concerns (the doors etc.) and then he crawled under the house to look at the piers. After a few minutes of inspection, he informed me that the foundation was in great shape and the doors were a minor issue. He recommended a light sanding on the doors to take care of any sticking problems. He also said he recommended not shimming the foundation at all. I found his honesty very admirable and I would highly recommend Rex and his team to anyone looking to have foundation repairs.

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My experience with them was excellent.  They were good people.  The communication was outstanding.  I’m an engineer too and so we talked in our own language I guess.  It was easy for me to understand because I had a lot of questions and they answered every question.  3.37 to 3.39.  They told me exactly what they were going to do.  I told them where the problems were and showed them, and then they took a bunch of measurements and told what they had to do.  They recommended and gave me different options.  They were very thorough.  Their price was reasonable.  It can always be cheaper but probably not.  They were comparative than the other companies.  They went over board because it was a short notice.  I would absolutely use them again in the future if I needed to.  I wouldn’t even hesitate.

unknown

Rex walked around and pointed out areas that are currently problems and could become problems in the future.  He was great at explaining the reasons for some of the issues we have been experiencing and quick to point out potential problems.  I would recommend Rex at All Pro for any foundation issues.

The work took two hours to complete and was completed by four or five guys plus the supervisor.  They came in and jacked the house up and put the piers in, fixed the foundation, cleaned up and were gone.  They gave recommendations on other work to be done.  I was impressed because I thought it would be an all day thing.  It was less expensive than I thought and were very conscientious of my time.  they gave me the pros and cons of what they were doing and discussed what could happen with jacking the house.  They kept me in the loop.  I'd tell my friends that they are professional and very fast and they left the area how they found it or even better.

I wish I could have let him come early but I already had an appointment at the time he called to say he was in the area and could come early.  He was here right on time, which I greatly appreciated.  He started  out by walking around the house on the exterior to observe the damage to the exterior and see what we have around the house, such as trees and standing water. Next he came in and I showed him all the inside cosmetic damage that had occurred. Based on our conversation he felt that he couldn't get me an accurate estimate without knowing if there was any plumbing issues under the house.  So we came to a conclusion that we would get a hydro-static pressure test done and fix any plumbing issues, then wait around 6 months and have them come back out and do an estimate then. I am very big on honesty and his honesty made me want to do business with his company.  I am not sure if my sister and I will definitively go with his company in 6 months but this company will definitively be one that we look very hard into.

unknown

Took the time to walk the property both inside and out to evaluate, then went unto the crawl space and looked around.  Admitted that even though there was a slight slope at one point in the house, the floors walked fine and everything was structurally good, and did not recommend any services at this time.  He also gave some advice on drainage/water issues on the property to be aware of and how to address them.  Professional, showed up right on time, personable, and took the time to understand and answer.

All-Pro installed 10 pressed pilings in the front of my house and a root barrier between the tree and the house. They arrived on time and completed the work in about 5 hours. The cost included $500.00 for the Engineers Report. I have no problem with the installation work. 
 Where I have some concerns is with the process and paperwork. The engineer came and basically agreed with the initial recommendations of All-Pro. After the work was completed and the plumber did his inspection to be sure there were no leaks in the incoming or outgoing pipes I received a final report from the Engineer. The report stated that piers have been placed in accordance with the underpinning plan prepared by the engineer and that the piers have been properly installed..... Since the Engineer was not present when the piers were installed nor did he return to verify that all the piers were installed in the proper places, how can he state it was done properly? The engineer then goes on to state that he has no liability for acts of omissions by the contractor or his subcontractors performing the work.

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