Apex Air Solutions LLC

PROS: --Technician was on time and professional --Conducted the inspection in a timely manner --Relayed findings of plugged drainage hose and coils needed to be cleaned --Follow-up with owner for quote: timely, informative and professional CONS: --The cost of the cleaning for the coils and drainage hose was quoted at $250 --I protested the cost and it was reduced to $200 --The technician was finished in about 25 minutes including clean-up --That equates to over $400 an hour. CONCLUSION: --I asked for a quote on a new system and was given a fair quote with the understanding that the $200 spent would be deducted from the cost. This was reasonable, however the initial cost of the cleaning after I had already purchased the inspection left a bitter taste. I did get a second quote (MADD A/C) a few days later on a new system at a lower cost even with more work on my duct systems + more insulation added. I also asked what they charged for the cleaning of the coils and the drainage pipe. They said $125...and if I used them to install a new system, 1st year maintenance would be free (2 inspections and cleanings per year), then second year at $149, then $89 for every year. I had the system installed by MADD last Saturday...so far so good.

They came out 3/31 for AC check-up, it was making a lot of noise, but working. They did the check a gave me a quote to replace compressor. I got a 2nd opinion, price was about the same and I had used this other service before. They said the compressor could last a while, so against my better judgment I decided not to replace. On 7/22 I started having problems. Long story short, the other service came out twice, an electrician came out once. On Friday when their man left I still did not have A/C. I called APEX, early evening, left message and left the house to sleep elsewhere. I had a message when I got back Saturday morning. I called back and he said he had a lot scheduled for the day, but came out and took a look. Shortly thereafter, a crew of two came out and replaced it. It's working great! I have switched to APEX for good.

On a hot summer day, we called late afternoon for an appointment. That evening, he had our AC running. He was polite and friendly. He checked both the inside and outside units. He answered all of our questions.

Perfect! I couldn't ask for more. Dependable, knowledgeable and got right to work when he got here. I'm so great fun!

Employee did a good job and explained his checks with detail. The only drawback was that he had lots of phone calls while he was doing the work and was answering to all of them.

Went great. Very polite, professional and knowledgeable.

The crew arrived on time and got the work done quickly, safely and cleaned up afterwards. I would recommend Apex AC to anyone he needs AC work done. The owner of the company even came out a few weeks later to help me with a minor AC issue unrelated to the install and he did so within an hour of me calling him! The company exceeded my expectations and I am very grateful for it! They care about their customers, their work and their reputation and they make sure they uphold all of these with their excellent service.

Had the Angie's List deal which was $49 which included 1lb of freon. Leon ending up putting in 2lbs so the cost was a little more. Him and his helper Brandon were in and out within an hour. Everything checked out fine and overall was a good experience. Would use these guys again.

Good overall, price felt a bit on the high side, but service was quick and the issue was fixed. No issues overall.

The service thorough. He checked both the inside and outside units. He was very honest and told me there was absolutely nothing wrong with my AC and that it didn't even need freon. I had the check done because the unit is 8 years old and I wanted to be proactive. I was so pleased to hear it was in tip top shape.

I signed up for the $49.00 visit plus one pound of Freon. The response time was great. Came out in two business days after I contacted Leon. I must have a small evaporator coil leak, but only needed a total of two pounds of Freon. Same amount needed last year, so we just filled it and am to watch the amt. needed on a yearly bases. Brian seemed trustworthy, doing the inspection points listed and I don't think I got charged for anything I didn't get as I have with other companies I definitely would use them again

Owner Leon is a nice man and professional. Willing to work late if needed but it was not. Timeliness is an area to improve but still better than most. Technician Brandon was professional and explained what he saw. The system took 5lbs of refrigerant which is a lot. Brandon indicated it might be a leak or might be a leak. Indicated I will know next year when a check up is done and if refrigerant is low again.

Technician gave me some tips on air filter use after conducting the check. Was very knowledgeable.

The owner of company called me after I canceled the order. He apologized for dropping the ball on this service. He sent someone out to my place to look at it. The service man came out and fixed my issue, free of charge.

On a Saturday, we noticed at about 2:00pm, our upstairs had heated up during the day while we were gone. I called Apex because they were open on Saturday. Leon answered and said he would be over shortly. About 30 minutes later he arrived and quickly diagnosed the problem. Since it was Saturday, he didn't have access to the new motor because the parts supplier had closed for the day. But he did mention we could pay around $100 for the on-call guy at the parts store to open up and get us what we needed. We declined and said we would wait until Monday when they opened. But then my wife informed me that we were going to have some guests on Sunday afternoon and it would be better to have AC upstairs. As well as for the three kids sleeping upstairs. ($100 would be a small price for happy wife) So I called Leon back and asked if he could still get the motor. He said yes and the ball started rolling. A few hours later a massive storm rolled through and drenched everything. Leon was able to return with the motor in hand and he did the replacement even while it was still sprinkling. Did I mention he worked in the rain on a Saturday early evening. Leon clearly takes pride in his work and is very knowledgeable and professional. If you want an AC expert for life, who will go the extra mile to fix your problem Leon is your guy. His card will stay on the fridge and will call him anytime we have an AC problem.

Leon has been maintaining our downstairs 20+ year old Lennox HVAC system for several years, but we finally got tired of it constantly running during the hot summer months ($$$). So Leon quoted us a new 15 seer system that was affordable, and more importantly, reliable. He was able to finance our new system (through a 3rd party) and his crew came in and out and before we knew it, we were finally enjoying the summer months. This all occurred last August (2014) Since then, our downstairs has been comfortable, the condenser hasn't been running 20 hours a day and my bills have been AT LEAST 20% lower compared to past history usage. I am entering this summer with zero worries about cooling issues and continue to enjoy the savings. The new system is paying for itself! Thanks Leon!

They are excellent - and they even carried out my trash. I highly recommend them.

I purchased a coupon for the inspection and tune up of my AC by Apex Air Solutions. Manuel came out and inspected my AC and recommended that I replace it. This came as no surprise to me, as the AC in my home was the original AC for my house which was built in 1985. I agreed that it was far past time for it to be replaced. The installers were able to fit me in within the week, even though they ended up coming out on a Sunday, which I really appreciated. The installers were quick, efficient, professional, and very pleasant to deal with. Leon, the owner, came out a few days later to personally inspect the job to make sure that it was installed correctly and to make sure I was satisfied with the job. After one week when I received my weekly electricity usage report, my use had gone down by more than 50%! I am very happy with the services Apex provided by Manuel, the installers, and Leon. My house is now ready for the summer for the first time in way too many years. I highly recommend them and will use them for any service or repairs I may need in the future.

called on Sunday, showed up 45 min later, replaced 2 items and had unit running shortly thereafter. Also charged Freon ($$). No OT rate charged for the Sunday repair.

I gave him a choice of two dates and he stayed in touch, arrived as arranged. He took ample time to checked the outside and the attic. Leon answered all questions with courtesy and respect. I have called on Apex Air in the past for emergency repair and he was available right away. Great customer service and reasonable prices.

Inspected the system and found problems both with outside condencer unit and inside coils. Gave me a quote and installed the next day

Cleaned as expected and added a little freon. He was honest, knowledgeable, and upfront. Amazing customer service and integrity. We will definitely call again with any future AC needs.

Manuel showed up on time and checked the a/c system thoroughly. Will definitely use again in the future.

I am very pleased with the service provided by Apex Air Solutions, LLC, and I will be using them again when needed. Very professional and knowledgeable technician. I would also recommend their services to a family member, neighbor, or a friend.

Leon came out to my house 45 minutes after I bought the Angie's list deal which sure beats the normal response time and difficulty scheduling a home visit. He killed the normal 4 hour service window! Talk about prompt service. He was very friendly and helpful in explaining what I should do moving forward as a first time home owner. I'll definitely be using Apex for all my future HVAC needs!!