A-1 Appliance Center

Completely satisfied.

I called the company yesterday, they answered the phone promptly and their technician Chris came on time this morning and checked out this two year old machine. This is the second time it has broken down in that time, which is not something I expected from a machine costing somewhere in the region of $900! Plus there are only two of us in the home, so it's been lightly used. He told us these machines have been giving a lot of trouble, including the matching dryers. They are made by Whirlpool he said and were somewhat of an experiment in his opinion. So we were faced with either fixing it yet again, or buying another cheaper one with fewer 'bells and whistles, to go wrong. We decided to pay the $69 service charge and buy another machine, as we know this one will only go bad on us again. We've already paid out in repairs what it would have cost us to purchase a cheaper model. I very much appreciated the advice Chris gave us. He told us instead of checking out Consumer Report (which I did) for advice when buying appliances, to call up a company that repairs machines and they will advise you on which ones are the most reliable. Because it's a year or so later they start to give trouble. He recommended another machine, also made by Whirlpool, a Roper, which he has himself. So that's what I intend to buy, as I never used all those expensive 'bells and whistles' anyway. This is a very honest company and I will definitely use them again.

poorly

What can I say? Within two hours of calling A-1, my dryer was working again! The gentleman on the phone and the service rep were straightforward, no nonsense. I would definitely use them again.

The gentleman who came out to do the work mentioned having the lint line cleaned out, but did not tell me that it was imperative. So the next time I ran the dryer without having the lint line cleaned it burned up the brand new thermostat. I thought that the price was a little high, however I will most likely use A-1 Appliance Repair again in the future.

Called A-1 to see if they could resuscitate our 11-year old Maytag Neptune washer that simply stopped working in the middle of a cycle. A-1 was prompt. The tech was courteous and professional. He diagnosed the problem and provided an estimate. When I mentioned the spin cycle sounded like a loud sputtering chain saw, he said the drum bearing might be going out or bad. Two separate problems. He was honest and said the repair cost versus a new washer wasn?t that far off. I paid the service call fee. I later checked the Internet and parts alone were ~$700. We bought a new washer for less.

This was a very pleasant experience. A repairman was sent out within 2 hours of our call. He was very courteous. After diagnosing the problem, he went to get the new fan motor. He was running a little late in returning based on when he said that he would be back. However, he called to let me know. He quickly got the repair done.

Very satisfied. Service tech was friendly and performed as promised.

I called A-1 and they sent a repairman out right away. He was very honest when he told me what was wrong. He could have tried to sell me a new one or charge me through the roof since it had to be repaired or replaced but he didn't. I really appreciated his honesty.

The work is very good. A-1 provides great workmanship. I am pleased with everything. All of the repairs they had done turned out to be excellent. I have never had any problems since they had done this job. The people are very great. They are so nice and considerate. If I set a time, you better believe they are here right as scheduled. I will hire them again if I need any future repairs.