TruGreen Lawn Care

If I could give them an F- I would . Contracted for both LAWN & Tree/shrub service On first appointment they were a no-show for both. I was home and available all day. Technician said that the back gate was locked. I was not notified by a call, or anybody coming to the door. Upon rescheduling, when the lawn service technican came he did not do the back yard. Again, the back yard was locked, but the technician did not call me, or come to the door to get me to unlock the back gate. When the tree/shrub service technician cam, it was determined that they do not service rose bushes, which a majority of my shurbs. This was not mentioned during setting up the yearly contract!!!!! I requested to speak with a manager after the first missed appointment, and never received a call back., I requested the service of a manager after the second appointment where the technician did not do the back yard, and was never contacted!!!!!! VERY POOR CUSTOMER SERVICE AND LACK OF COMMUNICATION BETWEEN THE OFFICE AND TECHNICIANS!!!!!

I am very dissatisfied with the expertise of the TruGreen technicians, which has caused dead patches of grass in my yard that I will have to live with until Spring. I was pleased with my 1st service because the technician explained that due to the about of rain in my area, he was including a fungicide in his mixture. Unfortunately, on my 2nd scheduled visit, despite the frequency of rain in my area, no fungicide was applied. He only treated for bugs and weeds. After the 2nd visit, I noticed my grass was starting to die rather quickly, so I called immediately. 10 days later a technician came and treated for bugs, which I am certain, I did not have! That very day I called to explain that I did not have bugs, but a fungus. It took 10 more days before a supervisor came to assess my grass. Of course, he noted that I had Grey Leaf Spot and Take All Patch, so he finally treated my yard with a fungicide. I am waiting to see if that treatment resolves my issue. I am extremely unhappy that TruGreen did not provide the quality of service they promised on the phone, and I want to let other potential customers know that I do not believe that you can depend on them to keep your lawn healthy.