Trifection Remodeling & Construction

"We acknowledge there were some scheduling and manager responsiveness issues on this project back in 2011. As a company, we accepted full responsibility for those and apologized to this client. We took important steps to rectify the situation as soon as possible, including the dismissal of the employee charged with daily oversight responsibilities on this project. As stated, we also addressed a subsequent grout situation for the client immediately. We take great pride in our client service and do not tolerate a lack of professionalism from anyone on our staff. Although the scheduling process should have been managed better, the finished bathroom, kitchen and breakfast room look great in this beautiful home."

"We greatly appreciate the positive comments. We strive for every TriFection client to remember our honesty, integrity and superior craftsmanship."

"Earning new business and referrals from happy clients has always been a key pillar in our growth strategy over the past 25 years. We go to great lengths, including detailed walk-throughs and the issuance of performance review forms, to ensure our clients are completely satisfied before we leave the project and accept final payment."

"We always enjoy working with such high-quality, personable clients. It makes for a fun process and a very rewarding feeling once we deliver an upgraded kitchen and/or bathroom that makes them happy. The personal relationships we seek to build during a project are long-lasting and help explain the strong loyalty of our client base."

"Consistently demonstrating professionalism to all potential clients is very important to us. During our free consultations, we seek to educate folks about all aspects of true custom construction and prevent them from becoming victims of low-quality, cheap craftsmanship or outright fraud, which unfortunately occurs in the remodeling industry. We're happy to be a helpful source of information for anyone interested in a home improvement project."

"This was a large project, which drew upon the expertise of everyone on our sales, design and project management teams. We assisted the client in custom cabinet design, material selections and appliance choices that transformed the kitchen into a beautiful, highly functional showcase room that would make some professional chefs jealous! The client's willingness to listen to our professional suggestions while maintaining a consistent vision for the project made the process run very smoothly."

"TriFection offers best-in-class, award-winning custom craftsmanship and highly professional service to our clients. The superior quality of our remodeling services is evidenced by the ratings from actual clients and consumer protection agencies as well as our strong endorsement from Houston's premier residential construction and remodeling expert Tom Tynan, host of HomeShow Radio on 610AM. We thoughtfully explain to all prospective clients, such as the Customer, during the initial free consultation that we will not be the "cheapest" contractor they interview because we do NOT employ cheap labor, we do NOT utilize cheap materials (such as pre-fabricated cabinets or granite), and we do NOT follow cheap, corner-cutting construction methods. For over 25 years, we have sought to compete and built our reputation based on first-class quality for a fair price, not necessarily the cheapest price. In residential remodeling, more so than with commodity goods and services in other industries, you typically "get what you pay for." We are very open with prospective clients about our prices and we make every attempt to educate them on what true custom craftsmanship entails. As part of that effort, we will sometimes direct them to industry surveys, which provide objective market analysis and real data from the local area and across the country to support what an appropriate budget should be for a given project. When a sizable discrepancy exists between our price and a competitor's, chances are very good that either an equivalent discrepancy exists between the scope of the two proposed projects (competitor may not have bid the entire job as we do as a turnkey contractor so that a direct comparison is not truly "apples-to-apples") or the quality of the labor and material inputs has been sacrificed. Our strict focus on quality and upfront transparency on price certainly may cost us a few projects, as it evidently did with the Customer, but we are very proud of our longstanding track record and the loyalty of the many extremely satisfied clients who have actually experienced firsthand the outstanding craftsmanship and service from our team of professionals. Please visit www.trifection.net for pictures, videos, client testimonials, company background, and more information."

"This project allowed us to clearly demonstrate the superior quality of our custom cabinet building and refacing capabilities. Our carpenters and cabinet finishers are true master craftsmen who have worked for us a long time. Their custom cabinet experience and attention to detail is very evident in the work product. Cabinets are the "bones" of a kitchen, which has become the showcase room and entertainment center in many homes. A kitchen cannot look good nor function well without good quality cabinets, so we were very pleased to solve this client's past issues."