Texas Tree Team
About us
Angies List Super Service Award winner 8 years in a row 2010-2017 ! Better Business Bureau Award for Excellence winner 8 years in a row 2010-2017! ISA Board Certified Master Arborist and ISA Certified Arborists ready to help you with your trees. We have two TCIA Certified Treecare Safety Professionals on staff to ensure safety is our top priority. Texas Tree Team is a professional tree care company that provides arboricultural services to homeowners and commercial clients in Houston. Our Arborists always keep up with the latest knowledge and technology in the tree care industry. We train our staff according to ANSI A300 standards to ensure work is done with utmost consideration for the safety of our customers and crew while maintaining the highest standards for quality tree care. Our team includes members of the ISA – The International Society of Arboriculture and on PLANET – Professional Landcare Network. Some of our certifications include: ISA Board Certified Master Arborist ISA Certified Arborist ISA Certified Tree Climber Specialist TRAQ (Tree Risk Assessment Qualification ) Licensed Irrigator on Staff Licensed Pesticide applicator on staff. Our wealth of experience caring for Houston trees is what informs every job we do. Texas Tree Team can provide professional tree services including tree planting, tree pruning, tree removal, and plant healthcare. We understand Texas trees and what it takes to properly care for them, from root to tip. Call Texas Tree Team to discuss your tree care project. We are committed to building long term relationships with our customers by providing quality service at a competitive price and strive to make a lasting impression with every job we do. texastreeteam.com
Business highlights
Services we offer
Arborist Consultations, Tree / Plant Healthcare for the entire landscape. Pre-Construction planning. If you have trees we can help!, Tree Health and Risk Assessment, Tree Preservation, Tree Removal, Tree Service, Tree Trimming and Pruning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 0% |
"Thank you so much for your review [Removed member name], it was such a pleasure working with you. We strive to go above and beyond for our customers. We hope to do business with you in the future. Thanks! Texas Tree Team"
"Thank you so much for your review Glenn, it was a pleasure working with you as well! If you ever need any more assistance with the trimmings or removal of branches please feel free to give us a call. We hope to do business with you in the future. Thanks! Texas Tree Team"
"Hi [Member Name Removed], Thank you very much for your feedback! We always strive to not only be the best but also the easiest to work with and we hope we have met your expectations. We hope to work with you in the future! Texas Tree Team"
"Hello [Member Name Removed]! Thank you so much for your feedback/rating. We strive every day to meet the highest standards within the tree industry that we set for ourselves. Our first goal is to create and maintain great professional relationships with our customers and then we of course will always provide top notch work. We hope to work with you in the future! Thanks, Texas Tree Team"
Tree trimming cost $400 for two trees. I rated the service a "B" because they did a good job, but also missed a bunch of branches that needed trimming on one tree. Also I gave price a "B" because it was expensive vs. some other quotes I had gotten. I didn't want to take chances and just went with the provider I thought would do the best job, but I probably could have gone with a cheaper provider.
"Hi [Removed member name] , Thank you so much for your review, I'm glad we were able to come out and take care of your trimming needs, but we do sincerely apologize for missing the few branches. It was truly a pleasure working with you and if there is anything we can do to help with this in the future please give us a call. We look forward to doing business with you in the future. Thanks, Texas Tree Team"
Let me start by saying that I would recommend this provider.
When I started researching providers, I found at least 6 with "A" ratings that were offering tree trimming service at or below the price of Texas Tree Team. The reason I ultimately chose Texas Tree Team, even though the price was slightly higher, was because their advertisement at the time said "tree trimming and stump removal". I had a small tree (about 4 inches in diameter) that I wanted removed and the stump grinded. I could have cut the tree down with a saw in 15 seconds but didn't have the equipment to grind the stump down.
When the scheduler called me I made it clear that I wanted the stump removed. When I received the quote from Glen it did not include the stump removal. I emailed him back and told him I wanted the stump removed and had mentioned that to the scheduler. Ultimately, they wanted another $100 to remove the stump. Because I had already paid for the services online and didn't want the hassle of trying to get a refund I decided to move forward and told them not to remove the tree/stump.
In the end, I was very pleased with the result. My yard looks amazing. I was expecting to come home and find the driveway and sidewalks littered with leaves from the work that was done, but everything was spotless. They did a terrific job of cleaning up before they left. I am extremely satisfied with the results and would highly recommend using their services.
Their customer service level is very high. The scheduler was very polite and contacted me quickly after I requested the service through Angie's list. Glen's bid was very thorough and he did exactly what he said he would do.
"Hello [member name removed]! Thank you so much for your feedback. We strive every day to meet the highest standards within the tree industry that we set for ourselves. Our first goal is to create and maintain great professional relationships with our customers and then we of course will always provide top notch work. We apologize for the mis-communication on the front end regarding the stump removal. We make every effort to be clear when communicating the needs of our customers with each other to maintain a high level of customer satisfaction but unfortunately we sometimes miss the mark. We hope to work with you in the future! Thanks, Texas Tree Team"
I waited another week and still nothing. I decided to call back and the receptionist said I should be getting an estimate via email soon - apparently, Glen was busy and he might not be able to get it to me until the weekend or that Monday at the latest. I felt I might be annoying them by following up and asked if I had upset or offended anyone because I was so shocked to not get any sort of response or communication. She assured me I had not and apologized profusely. The weekend passed, Monday had passed and still nothing.
I called back one last time. I told the receptionist I was very upset at having wasted so much time trying to get an estimate so I could GIVE them my money for tree services. I have never heard of a company completely ignoring someone who wants to be a customer. She assured me again that I hadn't upset or offended anybody at the company, so I couldn't understand the total lack of communication.
I explained I would like to hear from them but had no intention of waiting any longer and would begin the process of finding another company; she said she understood and would tell Glen or somebody else to call me...I never heard back.
"Dear Mr. [Member name removed], We wanted to express our apologies for the level of service that you experienced with Texas Tree Team earlier this year. We can appreciate your disappointment and frustration with the communication or lack of that you received. We really strive to exceed customer expectations in every aspect of interaction with our team members and we are truly sorry that we were not more responsive with you. Our office has been thru several major shifts and transitions beginning in the spring and we have had some {rocky spots} which you have experienced first hand. In addition, our schedules and response times have been seriously impacted due to the extreme weather we experienced in May and now into June. We truly appreciate our customers and value their time and as a token of our sincere apology and acknowledgement of any distress that we may have caused you this past month we are sending you a $100 gift card. If you would like to give us another chance to provide you with quality service we would be grateful for that opportunity. Sincerely, Texas Tree Team"
Removed one (1) tree and trimmed back one (1) tree
Removed all debris with very little disturbance to yard
"Hi [removed member's name]! Thank you very much for the review! You were a pleasure to work with and we hope to do business with you in the future. Thanks! Texas Tree Team"
"Hi [Members Name]! Thank you very much for your feedback. We always strive to not only be the best but also the easiest to work with and we hope we have met your expectations. We hope to work with you in the future!"
"Hi [member name removed], Thank you so much for your review. You were a pleasure to work with and we hope to do business with you in the future. Best, Texas Tree Team"
"Hi [Member Name Removed]! It was a pleasure working with you and we are so happy to hear how nicely your trees and the yard in general is doing. We do love trees and enjoy watching them flourish and with the Spring and Fall feeding program this is an easy way to support tree health. Thank you again for the feedback - we appreciate your business! Best, Texas Tree Team"
"Thank you for the review. It was a pleasure doing business with you! We hope to work with you in the future."
Texas Tree Team is outstanding. Glen Ginzel, the arborist, arrived punctually at the designated appointment time and we talked about the work we wanted done and heard his suggestions. He tendered his written proposal, just as we had discussed, at the price we had discussed, 10 minutes after he left my house. I hired him the next day, as he was the last of my estimators.
We had to wait about a week after calling Glen to get an appointment for an review and proposal. We then waited about another week for the work to be done. Everyone was punctual and professional.
Glen is very friendly, knowledgeable, and professional--extremely easy to work with as was the whole team. Today, William the crew foremen, and his crew of guys showed up 30 min early (yea!) and swarmed my property and trees. Everything was complete in a hour. All debris was hauled away and mulched at the curb.
I called the office and paid.
It was easy and painless.
I would hire Glen and his crew at Texas Tree Team again.
"Hello [Member name removed], Thank you very much for the review! You were a pleasure to work with and we hope to do business with you in the future. Thanks! Texas Tree Team"
We ended up removing one other tree, a tall pine, 2 inches from roof edge,along with the elm and pine in the back yard.My husband had concerns about damage to the front lawn occurring during the removal as the lawn was soft from rain.It took two short days . Because of the height of the tree in the front yard the supervisor decided to return the next day with a different crew. It was finished in a timely manner my hats of to them because they were dodging storms.The flower bed the tree was in came through unscathed and the lawn looks fine no dents or trompled spots.I will keep them on file I have used 2 others in the past.This guy knows trees.
"Hello Naomi! Thank you so much for your feedback. We strive every day to meet the highest standards within the tree industry that we set for ourselves. Our first goal is to create and maintain great professional relationships with our customers and then we of course will always provide top notch work. We hope to work with you in the future! Thanks, Texas Tree Team"
"Hi [member name removed]! Thank you very much for the review! You were a pleasure to work with and we hope to do business with you in the future. Thanks! Texas Tree Team"
"Hello [Member name removed], We certainly apologize for any inconvenience this situation has caused you. We can assure you this is not the way we do business and welcome the opportunity to rectify this problem. Again, we truly apologize for the mix up. Thanks, Texas Tree Team"
"Hello [Member name removed]! Thank you so much for your feedback. We strive every day to meet the highest standards within the tree industry that we set for ourselves. Our first goal is to create and maintain great professional relationships with our customers and then we of course will always provide top notch work. We hope to work with you in the future! Thanks, Texas Tree Team"
"Thank you very much for your feedback [member name removed]. We always strive to not only be the best but also the easiest to work with and we hope we have met your expectations. We hope to work with you in the future!"
"Thank you so much for your review [member name removed], it was a pleasure working with you. We hope to do business with you in the future. Thanks!"
Licensing
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FAQ
Contact Information
865 Wakefield Dr, Houston, TX 77018
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