SpaceManager Closets

Description of Work: They reorganized our 3-car garage with shelving, cabinets, slat wall, overhead storage, pulley systems for our ladders and bicycles and wheelbarrow, and flooring. They were on time, polite, and they did an excellent job. There was a problem with their billing, but they caught it and immediately notified us of the error and corrected it. The results were amazing. Although it was not an inexpensive project, we chose this company over the others because of their attention to our needs and what we wanted to do, the materials and workmanship are excellent quality, and the representatives and workmen were knowledgeable and partnered with us to achieve the results we wanted.

Description of Work: 2 bedroom closets and we love them.

Description of Work: organization-they were great!

Description of Work: Install a custom closet.

Description of Work: Closet organizing. Excellent custom resource. Will use again!

Description of Work: built and install cabinet in master bathroom and built and installed entire system for master closet. It was great. Love the look, quality and functionality.

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Description of Work: Installed custom cabinets and shelves on the second half of the master closet.

Description of Work: Two walk in closets fully redone.

Description of Work: they exceeded my expectations

Description of Work: They did all the closets in the house for the bedrooms. The master bedroom closet was completely redone. They also put in shelving and closed cabinets in the garage.

Description of Work: We purchased the deal for a closet at our business and ended up not needing it. We kept it because we thought we might use it in the future. It expired and we spoke to the company that week. They said there wasn't anything they could do, but the paid value would never expire and so there was not rush to use it. They also said that it was possible that they may go ahead an honor it anyway, at the time of purchase, whenever we got around to using it, so it didn't hurt to ask. I made a note of this (with the person's name and date) on my printed voucher for my own records and to remind myself in the future. The future is now the present and we are building a small apartment home and wanted to use what money we had put in on a closet. I contacted someone in April 2014 and set up an initial meeting at their facility. All of the people I have spoken with on the phone and who greeted me at the office were very friendly and professional. I can not say the same for the person who met with me that day. He was very short and impersonal. It felt as if I was a waste of his time. I tried to ignore it and thought he must be having a bad day. He gave me an estimate and told me to contact them when the closet had drywall and they would come out for final measurements. He said it would take about 2-3 weeks to install after the measurements were taken. A few months later, August 2014, I called the office (spoke with a very nice, friendly woman) and scheduled an on-site visit. I explained to the woman that the person who came would need to enter through the front building (which is an eye clinic). The man arrived (the same man from the first meeting) and drove directly to the back and helped himself to the back building. Eventually he walked around to the front and entered as I had originally asked he do. He was very rude and short in responses. We went out to the back building where the project would be and he took measurements, then back to the front office for him to draw up the plans. He hardly said anything, just picked a seat and started writing. Eventually, feeling very awkward, I went to another table to continue my own work. He gave me the final drawing and numbers and asked for a credit card. He had not taken anything off for our Angie's List voucher (not even the paid value). I asked him about that and he deducted it. I showed him on my voucher where I had written the note from the woman on the phone saying to ask at time of purchase if they would honor the whole thing. He said no. Which is fine. I'm not expecting anything extra, I just didn't appreciate how I was being treated. I gave him my credit card which he wrote down and then called his office. He then said it would be the end of September before they would be able to start the job (over 6 weeks). We were scheduled to move in in 1-2 weeks (so from the timeline previously given, we knew we would possibly be without a closet for a week or so) which would mean over a month without any place to hang our clothes. I showed him the note from our first visit where he had said the lead time was 2-3 weeks. He said, that's just an estimate it changes all the time. We asked the man if there was any way we could move that sooner, and once again we got the short, stern "NO." We asked if there was any way to get on a cancellation list (if there were other jobs that were cancelled we could be bumped up) and he said yes. I asked how to get on that list, and he said "everyone's on it" I would just have to wait and see. My husband and I excused ourselves for a moment and decided this was not going to work (the timing, the cost, the terrible customer service). We own a business and there is no way we would treat our customers this way. I don't know if they just have so much business that we don't matter, but that is no reason to treat people poorly. We asked for a refund and he said we would need to call Angie's List. He closed his notebook and walked out. It was one of the rudest encounters I've experienced. I was shocked because I had read such great things about this company and everyone else I had worked with had been wonderful. It was just very disappointing. I was excited about the design plan and the amount of storage they were going to be able to create, but I can not give my money to a company with terrible customer service. It is so crucial in independent business and I want to support those businesses who value their customers.

Description of Work: Installed custom cabinets.

Description of Work: The cabinet was expensive but it looks very nice. It added a lot of storage space to our spare bedroom without taking up a lot of space to do it. The cabinet looks very nice and is professionally built. Much nicer than anything we could have ordered in a catalog or the screw together furniture which is often a lot cheaper. I would recommend this company and plan to use them again.

Description of Work: They were on-time and the work looks beautiful. They promptly answered all of my questions and conerns both before, during and after the installation. This is my second time using them and will certainly use them again.

Description of Work: The person coming out for the design and estimate was very professional. At this time we decided to defer the purchase

Description of Work: First time using. Very clean, unit looks great. Would use them again.

Description of Work: Spaceman did an excellent job installing a pantry. When I first called they couldn't fit me into install for a while which was a little tough on my schedule. However a cancellation came open and they called and rescheduled. They were prompt. My pantry looks fabulous. Way better then it did and much more useable. Great job!

Description of Work: Closet

Description of Work: I used SPACEMAN HOME AND OFFICE.