After I made the purchase, he reached out to me to say that he was very busy and wouldn't be able to get to it right away. I let him know that after Christmas was fine. It's now after New Years and he has advised me to get a refund because he won't be able to get the job done.
Description of Work: I purchased an hour of tree service.
Rating Category
Rating out of 5
value
5.0
responsiveness
3.0
Mary K.
01/2017
1.0
tree service
 + -1 more
They emailed for my phone number and then never contacted me. I sent it to them a second time, still no contact. I am requesting a refund.
Description of Work: 2 hrs. of pruning.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$69
Stephanie T.
01/2017
5.0
tree service
 + -1 more
He showed up a few days before to set up the appointment and then came when he said he would. He trimmed the trees and bushes and cleaned up and did a good job.
Description of Work: Tree trimming
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan S.
01/2017
5.0
tree service
 + -1 more
I purchased an offer and he did a great job. It took awhile to get the appointment scheduled but overall the quality of work was great.
Description of Work: Tree Service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Timothy M.
01/2017
2.0
tree service
 + -1 more
Absolutely terrible response from this vendor. Not a single response from him after we purchased. I called him multiple times to arrange a time to review the work needed and he never showed up. I was so disappointed in the response I have asked Angies list for a refund. He never showed up to do any work.
Description of Work: We had some tree limbs that needed trimming.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$500
Michael P.
12/2016
1.0
tree service
 + -1 more
Martinez arrived about 6:20pm, all cleaned up, no tools, no helper, and NO INTENTION of working. I asked him where his tools and helper were. He said he just wanted to see the work to be. After looking over the tree TRIMMING that I wanted to get done, he commented that he could not do that for the $69.00 I'd prepaid. But, I could pay more to get some of the work done. I told him I really just wanted him and an assistant to one total fair hour's work. Martinez said he would call me back in the morning to schedule the hour appointment. Next morning Martinez left me a message that he could schedule me in at the end of January or February. I think this is often referred to as the "old bait and switch" deal. I did not contact him back. I immediately attempted to telephone Angie's List to cancel the transaction. However, I was unable to find a proper phone number, so I email Angie's List, twice, to cancel the whole mess. They responded asking if I could find another deal on their site that would be agreeable to me. I said no thank you, as I had already canceled the deal with my credit card company.
Description of Work: Tree trimming..... Contacted me early morning said he would try to be at sight (my home) by noon. At noon he called me saying he was running behind and would call me by 2PM. Call me just after 2pm saying he would try to make it to my house by about 4pm. A little past 4pm he called and said he was on the way, but, there was a lot of traffic. I asked him where he was, he told me his location which was about 25 to 30 minutes in regular drive time, so I approximated maybe a one hour, in traffic, wait for him to arrive. Just FYI, I had paid by credit card for 2 men, for a total of ONE HOUR of work, total $69.00.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Joseph B.
12/2016
5.0
tree service
 + -1 more
Excellent. Came on time and worked for 7 hours even though quote was for 4 hours. Completed the job and it looks great!
Description of Work: Tree trimming of limbs and ugly vines
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Matthew C.
12/2016
5.0
tree service
 + -1 more
Well done, close attention to detail. Responded to my requests and adjusted work accordingly - happy with the job overall. Recommended.
Description of Work: Front entrance and driveway trees and brush trimming
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Anne K.
11/2016
5.0
tree service
 + -1 more
Very well. The crew showed up on time, had good equipment, used safety gear and cleaned up.
Description of Work: Remove a mature Bradford pear from the backyard
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Clifford J.
10/2016
5.0
tree service
 + -1 more
Very well. Will hire to do additional yard work. I think I finally found the company I was looking for great service.
Description of Work: Trees trimmed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$499
Charles B.
10/2016
5.0
tree service
 + -1 more
I bought one of the "deals." They contacted me promptly, met with me as scheduled to look at the job, etc. Very professional. The day they did the work one of his helpers did not show up, so they stayed longer than we agreed (per the deal) to make sure I got the full value of what I had purchased. They cleaned up great, everything looks great. Very pleased. I will be calling them to do additional trees in the front of the house.
Description of Work: Trimmed and thinned a large oak tree
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Susan C.
10/2016
5.0
tree service
 + -1 more
Great!! Very nice and super job on trees. They did more than I expected. They will be my tree company. As good as it gets
Description of Work: Trim trees. Mostly tall palm trees
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$630
Shawn P.
10/2016
5.0
tree service
 + -1 more
Very well. I havent had my trees done in about 2-3 years so there was a lot that needed to be cut and cleaned. Servando and his crew came in early one day and stayed until early evening. They came back for an additional 6 hours the next day to finish up. Great job and very friendly. Will be using his services again
Description of Work: Servando came in to work on 2 large oak trees on my front lawn. He also did additional work on a few trees and bushes in the back of the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Wes B.
08/2016
4.0
tree service
 + -1 more
They did a good job for me. They did exactly what I paid them to do. They were responsive. There were a few places further that I thought they might get. They did a fine job. It was good value so I was happy.
Description of Work: I purchased a big deal for S. Martinez Tree Service.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan W.
08/2016
5.0
tree service
 + -1 more
Totally awesome polite and hard working
Description of Work: We needed two dead trees removed and several others trimmed with dead branches removed. Excellent to work with and did well more then I expected. Have just recommended to a friend for tree work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$630
Marianne J.
08/2016
5.0
tree service
 + -1 more
Excellent: my neighbor was very pleased with the work; they cleaned and took all cuttings with them
Description of Work: Half of large tree cut down that was overhanging neighbor yard
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark I.
08/2016
5.0
tree service
 + -1 more
Servando Martinez and his two partners showed up on time and performed exceptional service, cleaned up branches left behind and took them away. Put in a full days work - Highly recommend them for servicing landscape and tree trimming.
Description of Work: Trim out large oak tree, trimming back trees and overgrown branches along two thirds of house border.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$999
Karen W.
07/2016
5.0
tree service
 + -1 more
Servando Martinez was friendly and very professional. Our trees look great! Servando has an eye for creating symmetry, and ensuring the trim keeps the tree healthy and balanced. We will definitely use his company again and highly recommend him!
Description of Work: We needed 4 large trees limbed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,450
Jana H.
07/2016
5.0
tree service
 + -1 more
What a wonderful job they did on my trees. They also cleaned my gutters while they were there and did a fine job of cleaning up after themselves.
Description of Work: Trim 4 oaks in my yard
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
donna B.
07/2016
1.0
tree service
 + -1 more
HE argued about what he was going to do. He didn't want to do what was in the contract and wanted more money for the job. The deal stated 3 individuals and only two showed up.
Description of Work: I purchased a deal for $499 for tree services.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$499
Russell L.
06/2016
5.0
tree service
 + -1 more
The process was great, Cookie was very good at responding the guys who came and did the work were amazing. They had great personalities and did a fantastic job cleaning up the trees and the waste after the job was complete. I would definitely recommend these guys to anyone looking for tree service. I will be using them in the future. I have to say my massive tree they did looks amazing now and the yard looks a lot bigger. I had received quotes from 4 different vendors all wanted to charge more for a single tree than they did for two trees... as I said the work it perfect, exactly how I wanted the trees to be trimmed, not butchered.
Description of Work: Tree trimming and waste removal
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Paula K W.
06/2016
5.0
tree service
 + -1 more
Excellent job. Provider was punctual, work was done efficiently and timely. Clean up was very satisfactory. Would definitely hire them again.
Description of Work: Trim Trees
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$499
Anthony M.
04/2016
5.0
tree service
 + -1 more
Service was performed professionally. Provider contacted me by email, texts and telephone to keep me updated on when they would arrive at my house. They cleaned up their work area nicely and hauled away my tree limbs. This was a big tree that they took down without incident.
Description of Work: Removal of large oak tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Candace D.
03/2016
2.0
tree service
 + -1 more
The provider let us know that he couldn't get all the work we requested done in one day which we expected. We had requested a written estimate before any work would be performed. We asked him several times for the estimate and he had an excuse every time and wanted to come out and give us the estimate when he started the work. We wanted the estimate before we agreed to have them do the work. He started to get aggressive and still would not provide the estimate so we decided we will get a refund for the Big Deal and not be working with this provider.
Description of Work: We purchased a Big Deal for $998 for 3 Tree Service Professionals for a Day.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
4.0
punctuality
3.0
$998
Stephen J.
03/2016
5.0
tree service
 + -1 more
Servando first came by the property to see what the job would entail and scheduled the work for the following week. He was easily reachable via email or phone. He did an exceptional job and the end result looks fantastic. He clearly knows how to properly and safely trim large trees near buildings! He also has a good eye for aesthetics. You can see the front of my home from the street for the first time in nearly 10 years! He even asked if I wanted the large logs for firewood before hauling them away. He did a fantastic job and I have no problem recommending him to neighbors, friends and family. I will certainly look him up in a few years when it will be time to trim the trees again. Excellent provider.
Description of Work: Servando trimmed (major branches removed) from two 17 year old live oaks in the my front yard and removed several ~4" diameter and 15' tall trees from my backyard. All were near the building and presented somewhat of a challenge to not damage the building with falling branches. Some of the branches were ~8" in diameter and 15-20' long and likely weighed close to 1000#. The building was not damaged (mine nor my neighbors!). All of the tree debris was picked up and hauled away.
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*Contact business to see additional licenses.
Service Categories
Tree Service,
Mulch and Topsoil
FAQ
S.Martinez Tree Service is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
S.Martinez Tree Service accepts the following forms of payment: Check
No, S.Martinez Tree Service does not offer free project estimates.
No, S.Martinez Tree Service does not offer eco-friendly accreditations.
No, S.Martinez Tree Service does not offer a senior discount.
No, S.Martinez Tree Service does not offer emergency services.
No, S.Martinez Tree Service does not offer warranties.
S.Martinez Tree Service offers the following services: Trimming - palm and tree, planting, topping, pruning, stump removal & grinding, clean backyards.