Rulon: Electric Co Inc

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The job started one week late. Communication was poor. I was not able to talk to the manager. Knowledge of the process in working with City and CenterPoint not good. An old circuit breaker was reused resulting in stove not being used for four days. Had to call another company to replace breaker.

I called Rulon Electric on the recommendation of a top notch interior designer. I made the appointment - they said they came and left a card in the door. There was no card in the door and we were home waiting for them. I was stood up four times and cancellations were made at the last minute three times. We cancelled in advance two other times. The last time we made an appointment it was scheduled for 11:00 am. At 12:15 pm we called the office and were told it wasn't even on his schedule! I told the person who answered (she was different than the one I had previously contacted) and she told me that "they encourage Mr. Rozell to keep his appointment so we do not get phone calls like yours, but we are only his employees." I was told this happens often.

I will NEVER recommend them to anyone. They are obviously too busy to come to a home in the Galleria for work!

Scheduled the appointment for Friday the 10th and they called back the day I made the appointment and said they had an opening that afternoon. The technician called and made certain they knew the color of the switch and the type so they would have all the correct parts. They were prompt, friendly and provided me with a quote for additional work that will be mailed once the office prices it out.

They were fast, competent and great to work with. All work was done correctly and to my satisfaction.

They were very professional and on time and very efficient. They charged us a trip fee that I was unaware of, but they credited that to us with no argument, but reminded me for future that there is always a trip fee, so make note of that.

It took way too long, several trips out there, to get the estimate. When we tried to call them back to question the estimate, they never returned our phone call and the estimate was almost four times what we are going to end up spending on a generator now. It was so over-the-top ridiculous I do not know what they were thinking. We also asked them to fix the kitchen light and that did not last very long. I would never, ever call them again.

Fine. They came first thing in the morning and were finished within an hour.

I called to make an appointment and they agreed to come the next day. They called when en route and arrived on time. They were professional and completed the work in 2-3 hours. The lights have been functioning great for the past 2 months. I would definately use them again.

Overall this was a nightmare, I would like to warn people not to ever use their services, unless they want to end up like me with no services performed and no money on top of being treated so badly.

Overall it went well. They came the day after my call (Dec 24th) and did the work. The problem came in the billing. They did not explain that they would charge for travel time from their office and I thought it took less time than they did. If you do use them, ask questions up front about time, especially travel time.

The electricians arrived approximately when they said they would. They did the work in a timely manner and answered our questions. They charge for travel time.

They were a little high priced but that's because they had to send two men to work in the attic for safety. I was fairly pleased with their service after all.

I tried to do the work myself and I would have never got it up there like they did. They did an awesome job. It was a tricky and a difficult job but they got it up with no trouble. It only took two and a half hours to complete. We paid the ninety dollars per hour.

It was a difficult problem and it took them a second time to come out to fix it. When they came out the second time they fixed it with no service call charge. They were very satisfactorily and professional. I really liked the guys who came out to do the work.

We were given an appointment the next morning. The electrician showed up punctually. The problem was difficult to diagnose, but he did so. He completed the work successfully.

Excellent, they called and asked if they could come early and I said yes, they were there in under 10 minutes (I thought they were circling the block)! Dennis and Thomas were both courteous and efficient. They completed the work in 1 hour. Cleaned up after the job was completed. Overall, I would hire then again for any electrical repair.

They arrived within the time frame they had told me the previous day. They actually finished in about 20 minutes. The men were very courteous.

Did more than was expected. We were very pleased with their service.

Just as with an earlier report, I had also called a ''popular'' Angies List vendor, but was given a date two weeks out. I am very glad that happened, as Rulon was a wonderful choice. Rulon sent someone out the next day, and the work was excellent. James was polite, punctual, professional, efficient. He checked out the first mercury vapor lamp, and it required only a little tweaking. We had added jobs to the original requests, so shouldn't really be surprised at the final cost. James cleaned up after himself. I will be using this company again, and plan to install new chandeliers and dimmers in the next month or so.

I called another electric company on the list with more feedback on Monday morning, August 7. Their first available appointment was August 21. I called Rulon next, because of the combination of excellent feedback and proximity to my home. Based on my description of the problem they suggested that they might be able to fit me that afternoon but promised an appointment on Tuesday. The technicians, Don and Jeremy, arrived at approximately 2PM on Tuesday. I explained the problem, showed them the room, and the main breaker box. They inspected the breaker box, located the problem, and preformed the repair in less than 15 minutes. Both techs were efficient and polite. They explained the source of my problem and patiently answered all of my questions. Overall, it was a great experience. Thanks Rulon Electric!

I had called another company on the A List but they could not send anyone for a week. Since I was brushing my teeth by candlelight I called Rulon. They sent someone out to assess the problem within an hour. They scheduled me for two days later but I got a call first thing the next morning that there was an opening. The electrician and a helper came and rewired the circuit. They were clean, prompt reasonable and thorough. This was not an easy-to-diagnose problem and they were here for a few hours but they fixed it without going through any drywall or needing parts.

The estimator arrived promptly after calling for repair service and was professional and friendly. The electricians arrived within an hour or two of agreeing to proceed with the repairs and did a nice job. All debris related to the repair removed.

Prompt. Came same day I called at scheduled time. Cleaned work area & was reasonably priced.

I was nervous about this job because it involved bringing the electric line through the brick exterior of my house, but these men definitely knew what they were doing. The box looks as if it has always been there. Also, I had just had extensive landscaping done which they had to go under and around. I was certain I'd have to recall the landscapers to put things back together, but the electricians were extremely careful and left everything looking as it had been before they arrived. The only problem I had was that, for some strange reason, they installed an electric box by the fountain that had no outlets for plugs--it was just a flat plate--so I had to call them back to replace that.