Power Home Remodeling

Advice for readers of this review: I learnt this the hard way, if you have any construction/remodeling/repair needs just search for local contractors in your area just google or use apps like Thumbtack, they are much cheaper and much better at their job and they don't give fake warranty, I started doing this for my new projects and I am really satisfied. I also heard from one of the contractor which I separately hired saying they contract for Power Home and their rates are insanely high compared to what he would have charged if he was hired separately to do a project. Now my actual experience with Power Home: This one of the worst remodeling company I have ever used, In the first place they are not even a company they are just a bunch of call center frauds who just hire local handyman/construction crews to do a job and make a lot of commission it, they do their business by lying that they give life time warranty which is a complete fake, which I will come to later. I wish I had known this before hiring these frauds. I used them to re-do my windows of my home as the original windows were not done properly, it costed me a fortune to do the windows but since they lied that they will give life time warranty I trusted them and gave the project, after a year and half we decided to lease our house so had an home inspection to fix all issues before we lease it out and I was literally shocked to see these comments from the inspector -> "There were major defects observed in the windows, The windows were poorly installed which could lead to leaks and possibly affect the siding. Further evaluation is recommended prior to closing." I will also be adding photos. These were the same comments which I got when I initially bought the house and there was no way I can get the same feedback with a set of brand new windows. So I called them to see what was going on, being unprofessional by nature these frauds did not show up multiple times for the service appointment and the time span between their cancellation and scheduling was at least 45 days, eventually after 4 to 5 months after the initial complaint one of the fraud showed up and started making excuses that the windows were done properly and there is no mistake from them. I had an official home inspection report showing the windows were poorly done with the photos which I showed them but till the end they never agreed they are just putting the blame some siding issues and other stuff and never admitted their blunder. even after seeing my home inspection they started giving new fake excuses rather than trying to genuinely resolve the issue. Finally after the lot of talks the service rep lady on the phone finally admitted their mistake but apologized she cannot do anything about it, she just told me to find some other shop to fix it as they will not do anything about what they have done, Seriously! if I need to find some one else to fix your s*** then why they h*** you exist, this is their level of warranty they give just apologize and do nothing about it.

We had a full set of impact rated double hung windows installed. We really were impressed by the knowledge, enthusiasm, and professionalism of the whole crew, from sales on down to the install crew. Tracy and Andy were our Remodeling consultants and both were very good about letting us know what kind of company we were working with and the quality of the product and service, allowing us to feel comfortable starting a costly project with them. They were always forthright and honest and never tried to lie to us or mislead us about anything, even if they though it might make them look less than perfect. Ironically this is what made them perfect. Once we signed on to the project, they were very good about communicating any delays to the project (such as delays on the custom built windows from the factory, which is 100% understandable given the current state of supply chain and logistics in the world). They cared about making sure we were happy not just in the short term, but in the long term as well. Quality never took a back seat to anything. Tyler was our pre-install inspector and he was very respectful of our home and our time and made us even more comfortable that everything would be right. Finally, Derek and his craftsman crew made the construction days a breeze. They were professional, skilled, and happy to be doing what they do. Everyone was smiling and you could tell they cared about the homeowner and the quality of the product, the install, and my experience. They were very patient with me hovering and watching and asking questions during the process and had no problem explaining everything I asked them about. I highly recommend this company!

The work looks great. Everyone who was involved was amazing; thorough & professional.

Everything went smoothly for the most part. Did half the project in 2021, just finished the other half July 2022. Would hire again if I move.

Excellent, but supply chain issues with glass delivery delayed installation by about 1 month. Else I would rate them a 5

Great job! Crew was professional and courteous. Would definately recommend. From installation to cleanup was very pleased.

Very good product. Company representatives were there for every question and concern. Sarah T sales rep was awsome to deal with, Jose was crew leader and job was completed very well, cleaned up job site very well. Several people checked on job while work going on and even after job completed. Steve came at end of job and it went so well that we purchased gutters. Definitely give them a shot at your project!

The job done was excellent! Are expectations were met and surpassed. This is a description of the entire organization.

Amazing! Beyond expectations and the product is everything promised.

Horrible! We found out that we weren't going to have funds available for the project, and BEFORE they even came to measure (but after the three day opt out), we called to cancel the project due to funding issues. They WOULD NOT BUDGE! Refused to let us out, regardless of no money paid and no action started. This is the worst customer service ever! We were strong armed into purchasing "something" so we wouldn't it wouldn't to into arbitration. Basically we were forced into a financial crisis because they have no empathy for customers. We were even threatened with them "dropping the windows on our front lawn". DO NOT USE THIS COMPANY!!!

It went very well. I am super happy with the service and quality of the product.

Would not recommend PHRG for any projects. Very expensive and did not honor their warranty or their verbal agreements. They improperly placed edge and roof vents on our home along with sloppy installation of raw sheet metal flashing, causing extensive damage to the interior and siding of our home. Despite many phone calls, several visits from their project managers, verbal agreements for them to make repairs, providing them with lab reports, remediation criteria and quotes, we became so ill from the toxic mold that we were left to repair all of the damage and acquire another replacement roof at our own expense. During their last scheduled appointment at our home in August 2021, under the pretense of them repairing the roof, Kevin and a helper showed up late and requested access to our attic once again for additional photos. This was his third visit for this particular issue but first visit to make repairs to the decking and removal of the vents. He proposed spraying our ceiling with bleach and painting over it with kilz. He admitted to previously receiving all of the emailed reports and quotes for repairs but not taking the time to read any of them. I was also informed by Kevin that it was too hot outside and they were not dressed appropriately to perform any roof repairs. He said we should contact them again after we had the proper mold remediation completed then left without making any repairs to our roof.

Ben House is a Rockstar sales dude. Went over everything showed me how to use the windows and compared to the ones already installed these windows were better and installed fast. Will be using again and recommend.

We had windows installed in our livingroom and kitchen. Within the first few hours of the windows being installed we could feel a major difference in the temperature of the house! And we couldn't hear the noise outside! The windows truly are game changers. Everyone that we met with was professional and friendly. Tyrese helped us with our initial order and he was awesome. He fully explained everything about the windows and the financing. We were going to go with only one room but after talking to Tyrese we decided to go with the kitchen as well. Tyrese was so easy to talk to and we felt totally comfortable asking him anything. We truly enjoyed our visit with him and felt great about our decision. Greg came out and inspected the job after it was complete. Greg was so helpful and took a lot of time going over details about the windows. We were so happy with the windows we ordered more for other rooms. Every Power employee we dealt with was exceptional! Would definitely recommend

I live in Dallas, TX, I placed an order for a value of $ 27000, about 22 windows and two doors. A couple of months after this purchase, two windows got damaged. I called the warranty department; they came and fixed the window; one of the windows is still defective. The front door originally was the wrong delivery. It was delivered in December 2019. They sent it back, and I waited for another 4 months about to receive the new door. I was told it was damaged in the factory and they had to reorder. It finally came. The door was missing the ocular part. They came back to install it. A couple of months later, the door handle broke. Again, I called to get it fixed. They came to fix it. Then last September, the batteries of the new door lock died. I called again, and this time, I was not nice anymore. I was tired of this door. I asked them why a new lock would need the battery changed within less than 6 months. I had a previous door with a better type of lock, the battery has been there for more than a year, and is still going. I realized they gave me a really cheap lock. Yesterday, as I was heading to work, I was unable to lock the door. The battery died again. It has been less than 2 months since they changed the battery. I called furiously and just wanted to door out. The guy I talked to was okay, but could not contain my anger. He told me I could not talk to a manager and had to call in the morning. I called this morning at 0800 AM and spoke switch a lady that was busy taking care of her home. She had me on mute and answering with the least amount of care. I have never had a company that comes to my house this much to fix their defective product instead of just changing it. It makes me doubt the quality of the product. The previous window is still defective, and now, I have a door that I cannot close because I never used the keys, and that was the point when I was purchasing this code entry door. I would not recommend this company. The salesman told me they were they are the only one to offer these windows. It is NOT true. I saw the same windows 6 years prior in Oklahoma. They offer you a warranty service, but who wants to be on the phone once a month about the same product being defective? I honestly regret my purchase, mostly when I consider how much I spent. I am scared that I will spend the rest of my life constantly calling them to fix something and something else. By the way, all this is without considering the wall damages they left behind. Find another company for your power windows.

All went well, the Window installers cleaned up after themselves too great care to minimize dust. and even rehung my blinds after installing the window, even though was not part of the service.. Which should have been.

Had a knock at my door last night. Very nice lady gave me the story about they were in the area doing work and decided to see if the neighbors needed any work done, blah, blah, blah. Went through the whole thing and decided to set up an appointment. Appointment was set for 7:30 pm. Talked to one guy on the phone and then a call back to confirm the appointment and not 5 mins later they called to cancel. This is the second time in the past 5 years that they have been to my home and pulled the same stunt. On top of all of that i live in an HOA with very strict and very well posted "No Solicitation" policy. I guess they don't care about the rules. i will never do business with this company, and it is a shame because i am planning on replacing the roof, siding, 4 doors, adding 2 french doors among other projects. Their loss!!!!!!

Took me for a lot of money. Had me convinced that my roof was going to fall in on me. Showed me a few pictures after going up in my attic and said they needed to do the work asap. Being afraid, and not knowing much about what needed to be done, I ended up agreeing to pay 4 times the amount of money that most people pay for replacing the shingles. They have no Quality Assurance/ Quality Control, no one was going to come out to check the work and so I had a friend go up in the attic and he said he couldn't see anything that they had told me about the framing falling down. I called them back and they nailed a few boards on the rafters and left. I insisted someone come out to check what they did and someone came out and told me that somethings should have been done that wasn't done and he would have them to come back out and do it right. Well they have never bothered to come back, I called and called and they would make appointments to come out and they would never show up. I am warning everyone that they are looking for elderly women that don't understand like me to take advantage of. They go through the neighborhoods looking for prey. Don't let them in your house! They told me that they were recommended by Angie's List, but beware!

Visit was a waste of my time. Got there number from Sams Club. Animated call to confirm appointment the day before. Given number to call. Called number and confirmed appointment. Got automated call the morning of appointment. Did not have phone and no message left. No one should up for appointment. Got automated call for 3 days. Finally answered and agreed to another appointment. Again automated call to confirm the day before. Called and confirmed. Sales rep shouted up and spent time getting to and my wife. Wife had to go, so he said we both should be there to discuss the windows. I explained I would make the decision and that I wanted 2 estimates. One for the back and sides (single paint) and front (double plane). I told him I had roll up storm shutters and plywood window covers and that I did not want impact resistant windows. He went on to measure the windows and then told me that they only sold impact resistant windows for TWIA Zone I areas. Told me they were $1800 each right now or $2000 each after today. Good bye. Enough time wasted.

The product and insulation was fine. The sales calls were very pushy. Too many follow up calls. I would hire them again if they dialed back the follow up.

Salesman knocked on my door and explained they were working on neighbors house and was checking with the neighbors if they needed work done. Since i am in the market to replace some windows i told him i would be interested in a quote to replace the windows in the house. I was informed that all home owners had to be present for the estimator to come out. This requirement is ridiculous, my significant other and I are too busy and both of us are more than capable of working with a service provider on a quote for a home improvement project. I will not do business with a service provider that dictates to me how they will or will not provide a quote.

Unacceptable and extremely disappointed. Representative came to our home to provide estimate. Spoke with my wife (home owner) for an hour giving an unwanted sales pitch. Then, representative would not look at our project and provide estimate because I (husband) was not present; after giving the sales pitch, rep left without doing any work to provide an estimate. We were never told that both my wife and I had to be present. We wasted too many hours of our limited family time with this company. Wife also feels disrespected that the representative "walked" from our home without providing the estimate because she was a female although she is equal homeowner of our house. We have a family with soccer games, basketball, etc and we juggled our schedule for this appointment. I am very disappointed about the wasted time and lack of transparency.

Be aware that whoever you talk to is in an office that appears to be out of state. A visit for an estimate was arranged. I spoke with these people at least three times about the requested repairs - no apparent problem. Shortly before the man was supposed to arrive for the estimate, he calls and says "I'll replace your windows but I'm not going to repair anything." What a waste of my time after arranging to be available for the estimate. Just be aware of this so you don't waste YOUR time.

After replying to a door to door salesman, my mother met with a representative for a quote on windows. The man was rude, and spent the entire time arguing about the condition of the roof and not addressing the windows. I would never hire a company like this for any project. He quoted $6000 for 5 small vinyl windows with only 2 color choices. Anyone who has researched windows would know that is highway robbery. Unbeknownst to Power, I have received multiple bids and this is not even in the realm of reality for an inferior product.

I am exceptionally pleased with Power Home Remodeling in Nashville TN. The sales process was long, however, it was thorough. And the sales person was a really great guy. The price was not the least expensive but I believe it was representative of the quality. The installation crew was on time and worked very very hard. They were very respectful of my home and very pleasant. They were conscientious of being sure everything worked properly and were of high quality. I can already tell the difference with the noise and efficiency of the windows. Thank you Power!