OnDuty Pest Control, LLC

Customer service agent Zada was very rude and disrespectful to me and my husband. We contacted On Duty Pest Control to discuss an issue with our billing and requested to speak to a manager. Zada responded with hostility became irate , and went so far to call us "ungodly humans" before placing our call on hold.

unknown

Wouldn't recommend them, poor customer service. Called several times to discuss alarm issues, never could get anyone to respond. When someone answered, they would transfer me to a message machine, and this went on for a couple of weeks (never did respond to my messages). Finally when I spoke to someone I refused to hang-up until I was able to get someone to help me. The person who answered told me there was no one there (they say the same thing every time you call), but I told her I would hold until there was someone available. She said I'd be holding for hours. I told her that was okay, because I had been trying for days to get someone assistance. I was on hold for about 4min when someone else got on the line and finally provided me with some information (which by that time was how to cancel my account).
If you think I'm just a disgruntle person, try call them and getting some information. You may be able to easly setup an account or get new service, but try calling them after you have any kind of service. I promise you'll have issues getting someone to assist you with anything. They are always to busy to address your issues. The service is next to DirectTV service, and if you ever had that, you know exactly what I mean...

unknown

Their pricing is fair. They call before they come out so I know someone is going to be here. We haven't had any issues with them. They do what they say they're going to do.

They call the day before and tell me they are coming so that I can leave the gate unlocked. They shoot the treatment into the house from the outside into the walls. So we never have any of the residue or the smell in the house.

When they arrive they always knock in case you are here so you don't freak out when you see them in your yard. They wear uniforms so that you know who they are. The price and quality is really good. They come when they say that are going to be there.

I have a two year contract with them so I will continue to use them in the future.

They come out regularly. Normally they spray the outside but if I need them inside they will come in. They are pretty prompt. I will use them in the future.

I checked with a couple of other services and their price is pretty average. They are consistent, they listen to feedback, and their work is high quality.

They are prompt. If I have an issue between the times, they normally come out; I have to call them, and they come. They do it for no charge at all.