Naturalcare Cleaning Service in Houston
About us
Experience your home's most thorough and longest-lasting clean with naturalcare cleaning service. Our innovative methods outmatch traditional chemical approaches every time, ridding your house or apartment of germs, dust, bacteria, and allergens, without leaving behind any chemical residue or toxins. Call naturalcare cleaning service, houston's most effective and customer-oriented cleaning service, for your truest clean today. We offer full home cleanings, intensive deep cleans, move in/move out services, and comprehensive allergen removal—all using a high-temperature dry vapor steam cleaner, antimicrobial cloths, and simple peroxides and oils where necessary. You can even customize your clean according to the specific services you need. Our technology packs the most powerful punch of any cleaning service in houston. Experience the difference with naturalcare cleaning service.. Mention angie's list and get 25 dollars off your 2nd cleaning when you sign up for a regular cleaning service. Cost is determined by the job.
Business highlights
Services we offer
Homecleaning, intensive cleaning treatment & allergy home treatment., naturalcare cleaning treatment
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 13% | ||
| 8% | ||
| 3% | ||
| 1% |
"Thank you so much for the feedback. We greatly appreciate it!"
Yvonne & Gwendolyn are always very pleasant & professional. A pleasure to have them in my home for a couple of hours.
"Thank you so much for the feedback. We greatly appreciate it and so do the teams!!"
"Thank you so much for the great feedback!!! And please let us know if there is anything we can do for you in the future!"
"oh man that was a mess that day was! I am so glad we were able to come back (and find the home!!) and get the clean done for you! Thank you so much! We appreciate your business and hope to see you again! :)"
"My name is Candice and I am the operations manager here at Naturalcare Cleaning Service, I am so sorry that we seemed to have missed connecting with each other!! I went a head and pulled you up in our system and it appears that a voice mail was left on 6/9 and on 6/10. There were also three follow up emails sent on 6/9, 6/10 and 6/23. Our system automatically logs if an email is opened and does appear that those were opened.One of our owners Chad also called you to discuss this feedback and you mentioned that you did receive a voice message. I am so sorry we weren't able to connect before but we would be so appreciative if you would allow us the opportunity to clean your home if your still looking for a service. Please contact us at 281-531-0544 and ask for Candice. Thank you, Candice"
"Thank you so much! We appreciate your business!"
"Thank you so much for your wonderful Feedback!"
"Good Afternoon, Thank you so much for your feedback! I went a head and took a look, it appears that you had purchased a packaged offer threw Angie's List that only included certain rooms. It was a special promoting we were offering at the time. We tried to make sure to list the pacific rooms clearly on the offer but will make sure to be more clear next time! Thank you so much for letting us know!!"
"Thank you so much and we look forward to doing business with you again!"
One of the best aspects of the company is their responsiveness. They are always quick to respond and are flexible when I need to change or cancel a regularly scheduled cleaning date.
We have found that some crews are a bit more thorough than others, but as long as you provide them this feedback, they will work with you to use your preferred crew when possible.
"Thank you so much for giving us your feedback!"
"I am so sorry that you were not thrilled with the clean we provided! Here at Naturalcare, we strive to exceed our clients' expectations, and we are embarrassed when we fall short of those expectations. We really would have loved to send a team back to perform a redo, but you did let us know that the only time someone was available to let the team into your home would be after 4:30 PM or on Saturday. I am so sorry that we were unable to come after business hours to take care of that for you. We really wanted to give you a full refund. Since this was purchased through Angie's List, we did not have your credit card information on file. We tried to contact you via email and phone to issue you a refund, but have not been able to get in contact with you. I definitely apologize that your experience with Naturalcare was not awesome! I would still love to take care of this for you, so if you contact our office with that information, we would be happy to issue that refund."
"Thank you so much for leaving us some feedback. We are thrilled that you were pleased with the service! Let us know if there is ever anything we can do for you in the future!"
"I am so sorry about the email confusion. As soon as we realized that our Service Agreement email was bouncing back due to an incorrect email address, we immediately tried to contact you via telephone. We do keep very detailed records of all phone and email correspondence to make sure that we are able to serve our clients to our fullest potential, and I do show that we called and were able to leave you voice messages several times in the days previous to your scheduled clean date. I am baffled that no one contacted you after your scheduled date of service to get the correct email and to reschedule your clean. I am so sorry to hear that the mistake was made when we first entered your email address, and we do hope that you were able to get the clean that you needed."
"Thank you so much for your feedback! We definitely appreciate it, and we are so happy that our company was able to leave a positive impression on you!"
"First and foremost, thank you for taking the time to leave this review. Third party sites like Angie's List are the perfect platform for consumers to share experiences and feedback. From the company's standpoint, it keeps us accountable to our actions, business models, and overall operations. Unfortunately I have no excuse for the work that was done. We reviewed your clean with our staff, to find the breakdown. Bottom line here is simple: Our company failed you. As a business owner, I not only give you my heartfelt apology but vow to change what needs to be changed in order to earn an "A" rating for future clients. Although we offered and took 50% you price, I would still love the opportunity to come out and actually fix the issues. Thank you for your honesty!"
Licensing
State Contractor License Requirements
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