MaxHome - New Bath

Awesome and very easy process Alex treated me well and professionally, I happened to find them at just the right time!!

I was recovering from both knees being replaced and have been continually disappointed with the installation, pricing and much more. I was impressed at the beginning but found I did NOT do enough research. I had to call them back when the parts on top had to be reinstalled like the hand held shower. I was also very disappointed when I found that do NOT offer or include the discounts offered by Medicare. I would recommend that anyone getting a walk-in tub avoid this company.

The installer came in politely and introduced himself as Christian and told me what he was going to do. He was timely and efficient. I am going to hire this company for other work that I need done.

They've been doing a great and professional.

The salesman came out right away. Took measurements and was very professional and polite.

Quite well. Done in one day. They were clean courteous. And professional. Definitely would use them again.

flawless from our design consultant through the final installation. all went as planned and schedule. extremely professional company.

Went well, they came in early that morning and was complete by 7:30 pm on the same day.

The sales person was very well informed about the tub and explained all the features and how the tub operated. The company kept in contact with us about how the progress of the manufacture of the tub and set a date when to expect installation. The installation crew
 came on scheduled time and went right to work. The men knew exactly how to remove the old tub and prepare the place for the new tub. They kept the work area clean and finished the installation promptly. I would recommend this company very highly to all. The two men that installed the tub were Hector Sanchez and Chuck Crawford

I could not have asked for better service. They basically had the tub installed in one day. I wasn't even expecting the non-stick acrylic strip. I was very pleased with everything! They were very nice and cleaned up after themselves. I couldn't think of one thing they could do better.

unknown

Excellent, they came when they were suppose to. Told me what they were going to do. Laid down tarps and went to work. It took 2 days, when they were finished, they cleaned up. They did a great job!

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I thought we had a good understanding of what I was suppose to get and the work performed.  I was led to believe this bathroom remodel a lot of quality material and labor intensive to justify the price, it did not turn out that way.  The first technician that came out was terrible, quality of work performed.  I wanted to stop him in the middle the the job except his pounding to remove the tub broke and cracked the tile in the adjacent bathroom, which would have meant I would have no shower at all if he stopped work.  The things wrong with the job  performed is way to many describe.  I wrote a letter the MaxHome, and now I have to admit the response from the supervisor and general manager was surprising.  I shared all that was wrong and sent pictures of the job performed and both of them was not happy.  I was assured that the work would be completed to my satisfaction and they came through with their promise.  I had to wait another few weeks for new materials and shower pan to come from manufacturer, but that was ok.  This time the technician that came out was very good and understandable.  He removed the entire shower and walls to replace with new ones including new shower pan that was better than the one originally installed, plus installed my safety grab bars correctly and where they should have been in the first place.  So, the redo that was done made me happy with the outcome, now, I am still waiting on the $100 gift certificate from BedBathBeyond? that was promised to me after completion.  All in All the company seems to  pride themselves on customer satisfaction and that is very true.

unknown

Great work.  On time, great setup and cleanup. John installed shower in one day (he is an expert!!!).  It is beautiful.  Bathroom looks new.   Thinking about doing another Bathroom!

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Scheduling has been great! I already put down a 20% payment and they have been extremely responsive.

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Our conversations were professional and helpful.  We ultimately decided to do the majority of the remodel as DIY, but the MaxHome people were very professional during all of our interactions.  We have a major remodel coming up soon and will absolutely contact them.