Lords Chimney

My fireplace repair cost over $1600 for 1 hour of work and a $100 part. That's about $1500 per hour of work. I spoke with the owner, Mr Lee Roff, and he was unwilling to provide an itemized invoice outlining charges for the part & service. If you think charging $1500 per hour of work is unreasonable then shop elsewhere.

Exceptional and professional work by Certified Chimney experts. Marlon took time to explain in detail what was needed and provided detailed pictures and write-up for inspection. They are on my list for inspection next year. Marlon is a true professional and easy to work with. Highly Recommend Lords Chimney!

fine....it took the guy about 45 min to clean and make sure everything was working right.

.

Very well. The team called ahead, was right on time, performed all the needed work and even noted some flashing on the roof at the chimney which needed to be repaired. The team noted that the roof appeared relatively new and was likely under warranty rather than them charging me to repair it and the roofer not accepting it if a claim were ever made. They even provided a photo to give the roofer's repair team. Great customer service!

It was done as promised

Great they were very professional

Receptionist says the next free estimate would be in 7 days unless I wanted to pay $100 for next day emergency service. After negotiating, I agreed to pay the $100 for next day but after checking they couldn't come out for 3 days.

They were prompt, efficient and excellent work.

Called and spoke to Llynn. He was absolutely wonderful. Took the time to explain all available options, and thoroughly answered all questions. We ultimately didn't use Lords as we were able to find a retailer with a lesser price (carried the item in stock vs. having to ship in), but I would highly recommend Llynn and his team for exceptional customer service.

Will never use them again.

No response to request for an estimate.

Just mislead in my opinion. And still have a dirty floored and filthy walled firebox. Recently moved into a house where it appeared the firebox had not been cleaned in quite some time (dusty gas logs, dirt/sand throughout, spider webs, dead bugs, walls could use brushing, etc). We hired Lords to provide their Chimney Cleaning/Inspection Service per their website which included the use of a "series of rotating brushes, to clean every component of your chimney—the FIREBOX, smoke chamber..." and with the inspection "if needed, a sweep of the FIREBOX, damper...". The technician came out and inspected up the chimney with a camera for about 20 minutes and then proceeded to tell us that the chimney was clean but that we'd need to pay $5,095 in other services in order to ensure the system operated properly (heat shield due to holes in flue, install stainless cap). I appreciated the safety disclosures his opinion provided, HOWEVER, he then left and failed to even clean the firebox, claiming the dirt/sand was of value to the workings of the gas logs. And I guess using that "series of rotating brushes, to clean every component of your chimney" didn't include the firebox walls. I called Lords and expressed my displeasure with paying $140 for the 20 minute inspection while not getting anything cleaned, especially the firebox which was my primary concern and the reason I placed the order in the first place. He proceeded to tell me that I was probably requiring a gas log tune-up (not a service listed on his website, but one they offer for $300). Perhaps, if I had seen a gas log tuneup on their website, I would have requested that service instead, but by the sound of it, that probably wouldn't have included the "series of rotating brushes, to clean every component of your chimney—the FIREBOX...", as my cleaning supposedly should have provided, but did not. Be clear with what you want from this company. I won't make the same $140 mistake again.

While Lord's seems to do a fine job with dryer vent cleaning when they do come out, it is very difficult to actually get them to come out. Appointments are typically scheduled 3+ weeks out. Not a really big deal if you're just doing maintenance, but certainly frustrating if you're having issues. In my case, I had them clean my dryer vent and replace the roof cap earlier in the summer. Since then, I've continually had pools of water in my dryer. The dryer is brand new and was working fine upon installation, so it's not the dryer. I don't know what the problem is but it sure is frustrating that it's so hard to get them to come back out and check their work.

My gas fireplace quit working. The pilot went out and I couldn't get it lit. Lords Chimney had initially helped me get it working several years before when I first bought the house, but this time, their technician couldn't figure out what model of gas logs I had, and so he said he couldn't figure out what part to order. He didn't really know which part (thermopile, valve, switch, etc) was failing. He spent quite a bit of time going with me to a neighbor's house and looking at their identical fireplace and literature, but ultimately, he said he couldn't do anything. Later, I hired another company to come try to fix it, and their guy found the model tag in about 5 seconds. He disassembled and tested the whole thing, found out the valve was bad, went and got a replacement, and now it's working great. Because of this, I called Lords Chimney and asked for my trip charge money back. Lee agreed to refund me. Even though their worker made a mistake, I give this company credit for responding to my complaint and being nice enough to refund my money five months after the fact. I still recommend them because of this and the fact that they are generally very helpful, punctual, and take the time to try to make it right. 

unknown

Work went fine. A bit expensive but I was told they had a 10year warranty. Ok good. Until a year later when they call to say they are coming to inspect and when I ask what they mean they say in order to keep the 10 year warranty valid I have to pay $140 for an inspection every year. So apparently the warranty costs $1400. They failed to explain that. This chimney doesn't even get used, just wanted it to stop leaking. So if I don't pay $140 a year for them to drive by, glance at the chimney and leave, then the warranty is not valid. That is not right to me. It seems they just want to drain you of your money.

unknown

unknown

unknown

Their guys were friendly and professional, showed up on time, worked quickly, and did a good job. They inspected the ducts in the attic and measured length/angles to determine if I needed some sort of fan to boost the dryer vent, but luckily I didn't need it. They seemed quite knowledgeable and helpful. 

unknown

Lords came to give me a bid to repair a minor chimney leak.  They were on time.   The bid was broken down as follows:
1)  $880 - pressure wash outside of chimney and tuck-point some missing mortar
2)  $450 - refloat mortar on top of chimney
3)  $1,100 - install new flashing around chimney
4)  $550 - waterproofing
5)  $550 - new chimney cap
Total:  $3,530.
Absolutely outrageous.  The roof (and flashing) is less than a year old.  The entire new roof cost $9,500.  To attempt to charge $1,100 (1/9 of total roof cost) to replace the flashing is absolute craziness.  Not to mention the fact that I had the roofer come back to re-inspect it (said it was fine) and got two additional bids from other chimney companies (Barons and Guardian) who also both said the flashing was perfect.  This company is clearly trying to take advantage.   
$880 to pressure wash and do some minor tuck pointing?  Ridiculous.
$550 just for the cap?  No way.  
They didn't even bother to look in the firebox.  The other two companies did, and found some issues there that needed repair.  However, the total bids to repair everything listed above (except flashing because that was not necessary) AND make the firebox repairs were between $750 and $900.  Less than one third of what Lord's wanted to charge.
I called their office to ask if they were serious with these prices.  The lady I spoke to said they were and that these were the 'minimums' they could charge.  That is unbelievable.  
I was shocked by this estimate and would be very suspicious of any estimates from this company.

unknown

Fantastic!!!!! The crew of two called ahead, arrived on time & have been very informative, friendly & efficient.!!!!!!