Lone Star Glass

Arrived on time, Appeared to do a proper job of measuring. Told me what job would entail BUT never heard from them again.

I had a confirmed 9 - 11 AM appointment.  I arranged to stay home from work and waited for their arrival.  By 11 AM, no one showed up, no one called.  When I called them at 11 AM they did not know where their technician was and promised to call me back right away.  They did not call.  At 11:45 AM I called them again and was told the person I needed to talk to, Chris, was busy with other customers.  I waited until 12:45, still no phone call.  At that point I had to leave and get to work. Why do I have to forfeit my right to work to allow this contractor the luxury of operating an inefficient business?

They were prompt and professional. They were very skilled.

Very well. They came out to give an estimate and another time to take final measurements and then another afternoon to install the mirrors. All went very well and price was as quoted. Very good job!

They were professional. They gave us a good quote. We just decided to go with someone else we liked better.

Very good!

We had used Lone Star years ago to replace a car window, so we checked them out for the shower door. They had multiple options of doors and glass, and were able to quote different options for us, which was very helpful. They were on time for both the measurement appointment and for installation. Their employees were curteous and helpful and the total price including installation was less than install-yourself shower doors we'd seen online. Our door looks beautiful and we'd definitely use Lone Star again.

Came the same day. Did an excellent job. I would highly recommend them to anyone who needs this type of work.

I have used this provider twice with good success both times. The first time was last year, when someone broke a window at my mother's house. Lone Star replaced the window from the outside, so I did not have to be there, and cleaned up the broken glass. For our kitchen desk, Lone Star came over to make a template, since one desk end had an odd shape. Since the remodeling was not complete, we weren't in a hurry for the glass. However, Lone Star called the next week to set a time (nice, small window of time!) to install. The installers arrived promptly and installed the glass, putting plastic buffers between the glass and the desk top. The invoice was reasonable, less than we had thought it might cost. Lone Star is easy to work with and does what it says it will do.

Overall it went well. The quality was okay, though there was some excess glue left that I felt could have been cleaned up. Based on my research, the price was reasonable. The worker who came out to do the replacement was prompt and professional.

they were great. I called three places and Lone Star was the easiest, and had a competitive price and could schedule me quickly.

The service team gave me a courtesy call before their arrival. They were prompt, professional, and were able to replace the window very quickly.

I called Lone Star Glass to get several cracked and one broken window replaced. There was significant confusion about when they were coming to my house and they did not actually make it out on the day we scheduled (I got a call from the technician about 3 hours before he was due asking if he could come right then - I said no - and he called again later and said he wasn't going to make it that day). The second day, they came on schedule and replaced my windows in a timely fashion. I noticed an error in the bill when it came time to pay, and I had to sit with the technician for 20 minutes while he talked with someone in dispatch about the bill. They finally got the bill fixed (over $100 less than what was originally charged). My impression of this company is that it is disorganized and confused and not very customer service oriented.

See above

Sent an e-mail request for a quote on windshield replacement from their website. Never got any response.

The whole process was quick and easy. Thanks so much!

Lonestar over the course of 4 months replaced 18 large (4'x6') windows in our house along with installing a frameless shower door, a tempered glass backsplash in our kitchen and installing a new vanity mirror. They were one of the few window companies that we called (we called 5 to give an estimate) that actually sent us a quote without us having to follow up. They also were more reasonably priced than several of their competitors. They were polite, curteous, and clean when they installed our items. On the last two jobs they did for us, I trusted them enough to drop a key off when I had an emergency and they let themselves into the house to finish the job. They did an outstanding job and even fixed a problem that the previous installer had created without charging me. I can't recommend them enough.

We contacted our auto insurance company about a crack in our SUV windshield; reviewed their list of approved glass companies. We have used Lone Star Glass before for shower doors so we knew their work was good. They were knowledgeable and professional. Our insurance company worked with Lone Star Glass. Lone Star Glass and I worked out a time schedule and they got it done on time. The windshield is very nice and no leaks.

Phil came and fixed the glass quickly, but due to this aluminum door's age, its rollers were bigger than the type being used in newer style sliding glass doors. At this time I asked him to also replace the rollers in our other patio door, which seemed to also be going bad. The glass replacement cost $313 total and replacing the two sets of rollers cost $182 total plus 8.25% tax. Of this $300 was for the labor and service visit, which I thought was expensive although I have no previous experience in this type of repair.

They were on time and did good work.

They did a good job, they were on time and their pricing was comeptitive.

We discovered a crack in one of several very large windows in our home. We don't know how the damage happened, but the crack went from end to end of the window, and would definitely need to be replaced. We called Lone Star Glass and another company from Angie's List, as well as a company not on the list. Turns out the company not on the list did not service our area, and actually referred us to Lone Star Glass. We received an initial estimate from the other Angie's List company of a little over $400, but the following day that company called back and said that the initial quote was in error, and the replacement would cost over $700 - the difference being mostly labor due to the dimensions of the window (the same dimensions I had given them initially.) I called Lone Star Glass and they also gave me an initial quote of a bit over $400, but said they would need to send someone out to confirm the measurements. It took a couple of days for them to visit our house and refine the dimensions and determine the type of glass needed. When they called back with the quote, it was actually a bit lower than the initial estimate! The morning of the replacement, the two technicians called to say they were on their way, and actually arrived ahead of schedule. They had the window replaced quickly, did an excellent job cleaning up, both inside and out. Before they left I asked about the silicone product they used to caulk the new window, in order to get some to do the other windows in that hallway, the technician proceeded to use his caulk to line every window in the hall, and a couple in the living area, and didn't charge me anything extra! Now that's service! Everyone I spoke to at Lone Star was friendly and helpful, I would definitely use them again, and have already recommended them to friends.

The windshield was great and they did a good job. The seal was good and I couldn't tell that it had been replaced. They were late but they called to let us know.

Since they put in a temporary glass, I was not inconvienced in any way.

They said they could do it and it would take five working days. They did it in five days. As the new table top would not fit into my car they brought it to my house without charge. The table top fit perfectly into the frame. A job well done. The people were very friendly and courteous.