Lee Thompson Company

Description of Work: We hired them to install and repair an air conditioner.

Description of Work: The Lee Thompson Co replaced the entire air conditioning system last May.

Description of Work: The Lee Thompson Co. was last here to do my fall heating check up.

Description of Work: They performed a heating inspection and I signed up for their Energy Service agreement.

Description of Work: 5/11/2010 I purchased a new Lennox #XC21 A/C Two Stage, Air Handler and Heat Strip installed. According to the Lennox site, the XC21 "most quiet and EFFICIENT central air conditioner you can by" I selected the Lee Thompson company based on their 2009 Super Service Award from Angie's List and NATE certified technicians. 11/04/2010 Everything was great until November when I tried to turn on the heat and it did not work. I called the company and they promptly sent a tech out to fix my system. Having purchased the system from Lee Thompson I would have assumed the tech new all about my system but he was not even sure if it was two stage. What I thought was going to be a quick fix turned into 3+ hours because it is a new hi tech system. At the end of the day the heat was working and learned from the tech that my system WAS NOT CONFIGURED PROPERLY TO WORK WITH THE 2 STAGE COMPRESSOR. Glad I found this out after the HOT summer - my utility bills might have been lower! So much for trained installers - they must have not run the system through the series of checks to ensure it was setup correctly. 11/05/2010 Called and spoke to Scott Thompson about the installation issue and requested a tech that had experience/knowledge with the Lennox system I purchased be sent out to verify that it was configured correctly. Scott sent out a tech that had a similar unit installed in his house and spent ~2 hours checking and configuring the system. I really appreciated this and the system was again working great. 12/26/2010 Returned home from out of town to discover that my heat was not working again. 12/27/2010 Called Lee Thompson's on Monday 12/27 and requested tech that had configured the system to come out. The company sent him the same day and he worked for several hours trying to determine what the issue was. At the same time I decided to try to research the issue on the internet because I was becoming worried I would not have heat for another night. The tech thought that the heat was not working due to several pieces being bad and was going to pick up the pieces and come back tomorrow. Another night without heat. After he had left, I found a post online that indicated that the heating unit that was installed was not compatible with my unit and needed another model number. I called Lee Thompson's and requested that the tech please call me back. I talked to the tech and he was able to confirm that indeed the wrong unit was installed. I feel Lennox is partially responsible for this because the installation manuals are not clear (yes, I have read them). If I had not invested so many hours in getting this system working properly, I would have probably called and had them take it all out. 12/28/2010 The tech came back to replace the non-compatible heat unit with the new heating unit. Unfortunately, after another few hours, the heat was not coming on. After he exhaustively checked all the parts, the only part that he felt could be the issue was the circuit board. The tech called the parts company to verify they had it but they did not. The nearest one was in Iowa. I give credit to the tech for insisting that it needed to be sent overnight because I had already been without heat for 2 nights since my initial call. 12/29/2010 The tech came out with the new board and within a few minutes had it installed. While it might be hard to pinpoint why the circuit board was bad - this could have been caused by the incompatibility of the initial heating unit. Finally, after so many hours and trips, the unit was working again. I asked the tech to please inform everyone about the incompatibility so that another customer would not experience this. 12/30/2010 Received an envelope from Lee Thompson to sign up for an Energy Saving Agreement and Precision Tune-up and Professional Cleaning. What I really was expecting in the envelope was a letter from the owner of the company (Scott) apologizing for all these issues. Not only did I miss work, but I had taken vacation days on 12/27 and 12/28 which ended up being spent without heat and waiting while the tech did his best to get the issue fixed.

Description of Work: Installed new central AC and new duct-work

Description of Work: I DID NOT HIRE THEM 1ST OF ALL I HAD TO CALL TO GET MY QUOTE NOT ONLY THAT HE WANTED TO CHARGE ME 12,000 DOLLARS TO CHANGE MY A/C UNIT I HAVE THE INVOICE IF ANY BODY WANTS TO SEE IT julio@yahoo.com

Description of Work: Misleading. In The Lee Thompson Co.details section in Angie's List, it reads: "Free Estimates 'Yes.'" On calling, I spoke with Stella who informed me there would be an estimate charge of over $100 (I recollect she said $124 but can't be sure exactly). I told her that is not what Angie's List says. She said the free charge was for something else. Misleading. Very disappointed.

Description of Work: I had a leak on the ceiling, and I thought it was the a/c overflow pan. He said it wasn't but the drain needed to be cleaned out, I needed some kind of shut off valve to it and also a dual capacitor cell replacement on the outside unit. Plus need to change the breaker outside.

Description of Work: Replaced central A/C unit (outside and inside).

Description of Work: The Lee Thompson Co. repaired a leak in my system.

Description of Work: I called for an analysis of a problem: very uneven heating and cooling throughout the house. They conducted a data analysis on the airflow of my home.

Description of Work: Serviced a/c and heat system, replaced a/c pan, improved vent flow in one room

Description of Work: Chuck Ward, who clearly has years of experience, did a thorough examination of our heating and air conditioning systems to determine why we had major disparities in temperature in the different rooms of our house. He diagnosed the problem and came up with a comprehensive solution, which included placing dampers on the ducts, reconfiguring our A/C units, and installing a new two-stage furnace. Chuck offered several options to give us less expensive possibilities. We opted for the most complete renovation of our system and will receive a $1500 tax credit for reducing our carbon footprint.

Description of Work: I cannot say enough good things about this company. From the time we called the phone number and talked to Stella until the work was completed by Crowe - everything was exceptional! The owners of this company should be VERY proud of their employees.

Description of Work: Checked furnace and cleaned gas jets.

Description of Work: Our gas heater was non-operational. Technician inspected heater and started it up.

Description of Work: They replaced my HV/AC unit. I live in NY and have a rental property in Houston. I had been working with another HV/AC company in Houston and was trusting him to provide an honest service. After several times of service I realized he was doing me a dis-service. I fired him and found Angie's List during my new search. I was pleased with how the service work and found The Lee Thompson Co.

Description of Work: The Lee Thompson Company replaced all of the original ductwork in our 1960's home and connected our microwave/vent hood so it would vent outside the house.

Description of Work: My furnace wasn't working.

Description of Work: replaced attic furnace and duct work

Description of Work: A/C stopped producing cold air. Technician diagnosed the issue as a blown capacitor and replaced the part.

Description of Work: After about 2 years in our condo, water began to drip from a small drain pipe above the bathtub in our master bathroom. My initial research suggested that cleaning the coils would fix the problem. However, after doing some more research I began to believe that this small drain pipe was a secondary "drip line" placed in a conspicuous location to alert a homeowner that the primary line is clogged and need to be cleaned. Sure enough, this was the issue. Someone from The Lee Thompson Company came out and cleaned the main line and the drip stopped. After dripping almost all day every day before the services were performed, I am convinced that the problem is solved because there hasn't been a drip for 3 days.

Description of Work: Service hand come to the house, repaired a cut wire and inspected the A/C unit

Description of Work: We've had them out three in the last two weeks--the first time to perform a maintenance check and look at some problems that we've been having. The next time was to speak to someone about some work we need done on our garage appt. and to diagnose an airflow problem. The third time was the following day when they corrected some problems with our duct work and to recharged the freon.