K T M Door Control Inc

I am not satisfied with them. It has been a week since he put the springs and it is making a noise, and he had alerted me that it would make the noise, but I am not satisfied with the noise. I have called them many times, because I have been dealing with them for over a year. When the spring broke, they were the first place that I called.I had them put a remote control as well.  When I call they don't really respond in a friendly way, and try to satisfy, it makes you uncomfortable. I was thinking that if they don't fix this, I will go elsewhere, and make them put a whole new operation. They got a big box that lights up, and he came and the lights were not working, but he didn't worry about putting the bulbs. They should take care of their customers because that is what they are supposed to do. His name is Jim. When I put it up I rated them 9 or 10, but when the opener was not working, I called them, and they told them that they would charge me a full service fee.

unknown

unknown

unknown

I've never had any problems with them. They do good work. I have used them for years. They cleaned up after themselves. I was satisfied with their work. They were prompt. I would hire them again.

showed up on time and diagnosed and repaired garage door opener.  Everything went well and it did not take a long time.

excellent service with fast service time

Very responsive and understanding with scheduling

unknown

unknown

Service man arrived on time, was very professional and helpful, correct sensor and provided information on how to correct problem in the future without a service call.

unknown

We use a home warranty program and they scheduled an appointment with KMT. The technician was very professional and gave me a 30 minute notice on his arrival. He was very quick to figure out the problem (something we had other companies come out and look at), and was able to fix it very quickly. The whole process took about fifteen minutes. Really appreciate the great service.

Everything was good. They arrived on time, discussed the necessary repairs, did the work and told me to call for a return visit if the problem reoccured.

Technician was on time and very courteous.  Explained what he did as he was working.  Door works fine now.  Bought garage door opener from KTM and had them before or service.  Always on time, courteous and repaired properly the first time.

Went very good.  The service rep answered my questions concerning the value of fixing versus replacing.  I feel like he gave me honest and good advice.  I decided to fix instead of replace based on our conversation.

Out of alignment from the start. KTM refused to fix.I got another company to correct faulty installation. I do not recall exact date of service.

They were great, very patient as I reset the box and has worked beautifully since!

Good clean timely job

Our garage door was not opening correctly. Our neighbors on the subdivision website had highly recommended KTM. This combined with their Angie's List rating prompted us to call them. We called at about 9:00am Friday morning. They stated they would be out that afternoon or Saturday morning but that they would call first. They called at 2:55pm Friday and were out within 30 minutes. He looked at the door, explained the problem (the cable was off of the pulley) and proceeded to fix it quickly. He then looked over all of the rollers and determined that 2 of them needed to be replaced. The service fee was $79.00 and the rollers were $9.00 total. They were here for 25 minutes. The technician was very nice and explained everything concisely but clearly.

.

Both times they were able to provide same day service and were very professional. I would recommend and use them again, however I think our next step will be to replace the opener.

.

KTM was on time for the work, kept to the original quote and the work was satisfactory.  In addition, they provided some maintenance for the two car garage door.  Subsequently they have come out for a problem where the door would not close.   It was a  minor adjustment with the mechanism, which had not been replaced.  They performed the adjustment at no charge.

They were not able to schedule an appointment for giving an estimate and said they would call me back.  Almost two weeks had passed by and, by then, I had already moved on to another company.