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Jones Road Tree Service LLC
Designer - Landscape, Sod - Install, Trees and Shrubs - Trim or Remove,
About us
Jones Road Tree Service LLC is a professional tree service company specializing in residential and commercial tree care in greater Houston, Cypress, and Southeast Texas since 1997. With a certified arborist on staff, Jones Road Tree Service is built on a solid foundation of arboriculture in knowledge and practice. Our service areas include: Cypress, Fairfield, Coles Crossing, Spring, Norchester, Champions/1960, Memorial, Bellaire, West University Place, River Oaks, Houston Heights, Spring Branch, Copperfield, Lakewood, Tomball, Rosehill, Kingwood and The Woodlands. Why choose us? Here are a few of the many reasons clients choose Jones Road Tree Service LLC: 1) We’re fully insured for your protection. 2) We are Members of Tree Care Industry Association. 3) Our employees are members of the International Society of Arboriculture. 4) ISA Certified Arborist on staff. 5) Personal guarantee of your satisfaction with our services by CEO David Mauk. Jones Road Tree Service LLC is recogized by leading international tree care organizations including the Tree Care Industry Association (TCIA), the International Society of Arboriculture (ISA) and the Society of Commercial Arboriculture (SCA) .
Business highlights
Emergency services offered
28 years of experience
Services we offer
Commercial and Residential Tree Services including Tree Pruning, New Tree Planting, Stump Grinding, Tree Health Care, Tree Preservation and Emergency Service., Tree Removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.456 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 11% | ||
| 2% | ||
| 5% | ||
| 7% |
Showing 26-50 of 56 reviews
Susan H.
May 2015
unknown
Michael S.
Feb 2015
unknown
Jag A.
Nov 2014
I contacted them through Angie' List. I was waiting to hear from them by phone (even though I did not explicitly make that request). They contacted me by email. I check my emails only once a day. So, I did not know that they responded until the following day. In any case, we continued to communicate via email. David showed up on the agreed upon day to give estimate. He answered all my questions and gave me the estimated cost for the work to be done. A nice bonus was that he graciously agreed to haul away at no additional cost for the other debris in my back yard from some small trees I cut down myself. He scheduled the work for the following Monday. His office sent the official estimate via email and asked if the appointment can be changed for another day. I agreed.
The day before the work is to be done I called their front office asking at what time I can expect them to show up for the work.
I was told to call after 8:30am on the day of appointment to find that out. Guess what, they showed up at 8am on that day. It is good thing that I was at home. There were 4 of them. So, they finished the work real quick. They were careful to make sure that the cut down trees did not fall on the house. They cleaned up all the debris thoroughly from the backyard. But the only problem was that they did not clean the yard on either side of my driveway. They used machinery to crush all the branches into small bits. A lot of that debris fell on my yard which I did not notice while they were still there. I had to clean it up myself.
I got a call the same day to ask if they can send someone the next day to grind the stumps. I was told that I don't need to be there. I agreed. On the morning I realized that I have leave the door to the backyard open. There are two entry ways. I called their front office to let them know which one I left open. The lady that answered did not appear to be very interested and said that the workers have already left. I asked her to contact and let them know. She did not respond. The work was not done that day.
The next day I sent email asking when the stump grinding will be done. The worker that supposed to do that work on the previous day called and said that he showed up but the gate was locked. So, the message I tried to give their front office was not passed on. I have no idea why he did not call me if he found the gate closed. Anyway he asked if he could come in 30 minutes to get that work done. He showed up and quickly and very nicely completed the work.
So, here are the takeaways from my experience:
I was able to effectively communicate via email but not by phone.
David, who gave the estimate is friendly and helpful.
The 5 workers that did the actual work were outstanding professionals..
The front office needs to improve.
I could not find out from them when I can expect the work to start.
When the gate was not open, I should have been contacted.
My message about which gate was open was not communicated to the worker. It would have been of no use anyway. There
was no communication about size of the grinding equipment. It wouldn't have fit through the gate I left open.
I will 100% use this company again because of the reasonable cost and excellent workmanship. . I suggest to anyone that will use this company to take steps to compensate for the front office.
The day before the work is to be done I called their front office asking at what time I can expect them to show up for the work.
I was told to call after 8:30am on the day of appointment to find that out. Guess what, they showed up at 8am on that day. It is good thing that I was at home. There were 4 of them. So, they finished the work real quick. They were careful to make sure that the cut down trees did not fall on the house. They cleaned up all the debris thoroughly from the backyard. But the only problem was that they did not clean the yard on either side of my driveway. They used machinery to crush all the branches into small bits. A lot of that debris fell on my yard which I did not notice while they were still there. I had to clean it up myself.
I got a call the same day to ask if they can send someone the next day to grind the stumps. I was told that I don't need to be there. I agreed. On the morning I realized that I have leave the door to the backyard open. There are two entry ways. I called their front office to let them know which one I left open. The lady that answered did not appear to be very interested and said that the workers have already left. I asked her to contact and let them know. She did not respond. The work was not done that day.
The next day I sent email asking when the stump grinding will be done. The worker that supposed to do that work on the previous day called and said that he showed up but the gate was locked. So, the message I tried to give their front office was not passed on. I have no idea why he did not call me if he found the gate closed. Anyway he asked if he could come in 30 minutes to get that work done. He showed up and quickly and very nicely completed the work.
So, here are the takeaways from my experience:
I was able to effectively communicate via email but not by phone.
David, who gave the estimate is friendly and helpful.
The 5 workers that did the actual work were outstanding professionals..
The front office needs to improve.
I could not find out from them when I can expect the work to start.
When the gate was not open, I should have been contacted.
My message about which gate was open was not communicated to the worker. It would have been of no use anyway. There
was no communication about size of the grinding equipment. It wouldn't have fit through the gate I left open.
I will 100% use this company again because of the reasonable cost and excellent workmanship. . I suggest to anyone that will use this company to take steps to compensate for the front office.
Ron L.
Oct 2014
unknown
Christy S.
Sep 2014
David came out promptly and on time for my scheduled estimate. Appointment was made for early the next week to cut limbs. On day of trimming, Jaime and his crew showed up on time, and were very careful with where I wanted limbs cut, and keeping cut limbs off of fences and roof. Extremely professional group. I will use them again, and refer them often.
Sandra S.
Jun 2014
.
James T.
Jun 2014
Work completed as requested and scheduled. Clean up excellent. Would use again.
Lacy R.
May 2014
after calling the office I received a quote within 2 days. the work was done about 10 days later, but that was due to his schedule, and I was not in a hurry to get the work completed. the crew was courteous and professional. My yard was clean when they left. excellent job. this is the third time I have used Jones Road. I'll continue to use them for future needs as well.
Cheryl S.
May 2014
It was good. I like that they have knowledge when it comes to trees. The price was a little high but they did good work.
Diane S.
Apr 2014
you could tell how experienced these men were. also were bonded & insured. really loved the results!
Geraldine A.
Mar 2014
They did nice work. We had several estimates and they were probably about the middle. We thought their estimate was fair. They did what they promised and they actually probably did a little more than they promised. Overall we were very happy with them. We believe we got more than we paid for. They were a no show for a Thursday appointment but they came out the following day. We didn't know if they had an issue. We would definitely use them again.
Erik S.
Feb 2014
Jones Rd tree service came out to give me an estimate a couple hours after I called. He had a lot of ideas and gave a lower than expected estimate so I decided to go with them. He estimated it would take a week before they could make it out but they made it out sooner. They did everything we talked about including trimming my oak tree and cherry blossom trees. They also removed large branches that were touching a neighbors roof. They removed some bushes and a dead tree that had fallen.
I also asked if they would go up on my roof and cut down a hanging satellite dish and they did it. My oak tree has never been trimmed so well. Overall, I extremely satisfied with the service that was completed and will definitely be using Jones Rd. Tree Service next time I need my trees trimmed. It was definitely a good deal for everything they did!
I also asked if they would go up on my roof and cut down a hanging satellite dish and they did it. My oak tree has never been trimmed so well. Overall, I extremely satisfied with the service that was completed and will definitely be using Jones Rd. Tree Service next time I need my trees trimmed. It was definitely a good deal for everything they did!
Kurt H.
Dec 2013
The work was done quickly and as describe. My frustration was the poor communication and coordination both internally with the business and with me.
The owner gave a price for both cutting down the tree and grinding the stump, but the written quote excluded the grinding. The owner honored his price and included the grinding when I asked about it.
The owner scheduled one day for the tree cutting, but his office manager called to correct the date.
Owner was suppose to call to set date on stump grinding, but grinder just showed up so I had to run home to put dogs inside.
The folks who cut the tree put the logs (I asked them to save the logs for fire wood) right on top of the stump to be grounded.
Overall, the company performed as described by other Angie's List reviewers said. They did the work for a good price, but not a very well organized company.
The owner gave a price for both cutting down the tree and grinding the stump, but the written quote excluded the grinding. The owner honored his price and included the grinding when I asked about it.
The owner scheduled one day for the tree cutting, but his office manager called to correct the date.
Owner was suppose to call to set date on stump grinding, but grinder just showed up so I had to run home to put dogs inside.
The folks who cut the tree put the logs (I asked them to save the logs for fire wood) right on top of the stump to be grounded.
Overall, the company performed as described by other Angie's List reviewers said. They did the work for a good price, but not a very well organized company.
Response from Jones Road Tree Service LLC
"[member name removed] , We do thank you for letting Jones Road Tree Service Serve You . Wo do appreciate your comments on how we can improve communication on the Job process . We are glad your an overall happy client . Thanks again Jones Road Tree Service"
James V.
Dec 2013
We've used them several times and always had good experiences. David is a certified arborist, and he and his crews do excellent work. They're always careful to avoid damaging any surrounding property and clean up after themselves, they always arrive on schedule, and they consistently charge competitive rates. In fact, he was one of the few companies that didn't raise his rates in the aftermath of hurricane Ike.
Kevin S.
Nov 2013
Some of their oil from their equipment leaked on our brand new patio. Our paver patio cannot be cleaned of un-organic substances such as oil. Jones Road Tree Service tried to have it power washed but it damaged the patio instead. It was explained to the gentleman from Jones Road Tree Service, LLC four times that the patio could not be cleaned because the oil is not an organic substance and the patio is pores. They have repeatedly hung up on me and walked away during inspection of the damage. They are insisting on cleaning as oppose to replacing our patio even though they have been told it cannot be cleaned.
Update 12/2/13:
The amount to replace sections of the new patio damaged by Jones Road Tree Service was greater than the amount owed to Jones Road Tree Service for the tree trimming by approximately $185. The solution communicated to Jones Road Tree Service was that I would pay the contractor replacing the damaged sections of the brand new patio, to ensure payment to the contractor who did not want to be in the middle of the dispute, and deduct the amount owed to Jones Road Tree Service. In this case I would be owed money by Jones Road Tree Service given the amount of replacement was greater than amount owed by $185. I believe this to be a reasonable, fair and equitable solution for all parties involved.
After previously being told not to text, I communicated this solution via e-mail in mid November. Subsequently, I received 7 texts and 1 e-mail trying to revisit an "expert" cleaning service which was an unacceptable solution for reasons described above in this complaint. I again communicated to Jones Road Tree Service via e-mail the solution outlined and indicated I did not wish to discuss the matter any further. Jones Road Tree Service proceeded to call the contractor replacing the patio directly and told the contractor to send the bill for replacement to them directly. Subsequently, I was sent an e-mail and ultimately told the only acceptable solution to Jones Road Tree Service was to be billed by the contractor and we pay our bill to Jones Road Tree Service which would ensure all matters were "resolved" with Jones Road Tree Service. I again indicated via e-mail the only acceptable solution for us was already communicated and the contractor replacing the patio did not want to be placed in the middle of the dispute. Subsequently, I have received approximately 3-4 e-mails indicating the bill should go to them and a phone call that we need to make arrangements to pay for the tree trimming. The last e-mail indicated "We should take this matter seriously". I have found this entire experience and behavior exhibited by Jones Road Tree Service unacceptable, unprofessional, and at times, harassing and threatening. I would certainly hope no other members would be subjected to this type of behavior by a vendor that advertises on Angie's List.
Update 12/2/13:
The amount to replace sections of the new patio damaged by Jones Road Tree Service was greater than the amount owed to Jones Road Tree Service for the tree trimming by approximately $185. The solution communicated to Jones Road Tree Service was that I would pay the contractor replacing the damaged sections of the brand new patio, to ensure payment to the contractor who did not want to be in the middle of the dispute, and deduct the amount owed to Jones Road Tree Service. In this case I would be owed money by Jones Road Tree Service given the amount of replacement was greater than amount owed by $185. I believe this to be a reasonable, fair and equitable solution for all parties involved.
After previously being told not to text, I communicated this solution via e-mail in mid November. Subsequently, I received 7 texts and 1 e-mail trying to revisit an "expert" cleaning service which was an unacceptable solution for reasons described above in this complaint. I again communicated to Jones Road Tree Service via e-mail the solution outlined and indicated I did not wish to discuss the matter any further. Jones Road Tree Service proceeded to call the contractor replacing the patio directly and told the contractor to send the bill for replacement to them directly. Subsequently, I was sent an e-mail and ultimately told the only acceptable solution to Jones Road Tree Service was to be billed by the contractor and we pay our bill to Jones Road Tree Service which would ensure all matters were "resolved" with Jones Road Tree Service. I again indicated via e-mail the only acceptable solution for us was already communicated and the contractor replacing the patio did not want to be placed in the middle of the dispute. Subsequently, I have received approximately 3-4 e-mails indicating the bill should go to them and a phone call that we need to make arrangements to pay for the tree trimming. The last e-mail indicated "We should take this matter seriously". I have found this entire experience and behavior exhibited by Jones Road Tree Service unacceptable, unprofessional, and at times, harassing and threatening. I would certainly hope no other members would be subjected to this type of behavior by a vendor that advertises on Angie's List.
Response from Jones Road Tree Service LLC
"To [Member Name Removed] Jones Road Tree Service Is very sorry about the Oil on the Paverstone Patio . Chainsaws commonly Use a Lubricant to protect the Chain and this is what dripped on the Paverstone Patio . Secondly -You contacted David Mauk late Friday evening and you were Told a Service Rep from Jones Road Tree Service would be there on Sat morning to make a attempt to clean the Pavers . He was there as Promised to Power washed the pavers and unfortunately the Power washing did not work . Thridly - We did meet with you and the Contractor to visit the damaged area and have have agreed to pay the contarctor for his service . In ending this Incident could have been Totaly Prevented if the Trees were pruned before the new pavers were installed .2nd - It is best to communicate to a Business during Business Hours and phone Call and or e - mail .In This case Angies List Client did not do this . He tried to communicate by Tex Mesage and Not on Bussiness hours . 3rd - In Our Opinion we have acted proffesionaly every step of the way trying to reslove this problem and have Cocluded that [Member Name Removed] has a Personal Problem with The Sales Rep of Jones Road Tree Service . Thanks David Mauk"
Chris M.
Sep 2013
Honest...I never met the owner or his crew. I called...he responded promptly to assess the situation, set a date and done. Easy as that. While I was at work the tree came down. I have to assume the stump was ground because that area is covered in the shavings/cuttings/whatever they are called and I haven't investigated the possible remains of a stump. They left the invoice on my front door and that is it! I had no idea this project would be this easy.
D W.
Jul 2013
The office was responsive. We changed the date because of family issues. This was not a problem. At the last minute I asked for a copy of "Certificate of Liability Insurance" which was promptly supplied by email. The final price was exactly as quoted.
We received a confirming call the night before the work was scheduled.
The crew that arrived was efficient and business like. We were impressed by their expertise and teamwork. They removed the large tree in close quarters without touching the house. All branches and trunk were hauled away and the work site was cleaned up.
The job could not have been better done.
We received a confirming call the night before the work was scheduled.
The crew that arrived was efficient and business like. We were impressed by their expertise and teamwork. They removed the large tree in close quarters without touching the house. All branches and trunk were hauled away and the work site was cleaned up.
The job could not have been better done.
Lawrence E.
Jun 2013
I was surprised that the quote was as low as it was. They did the work perfectly, when he said they would do it, and entirely to my satisfaction. I HIGHLY recommend this company.
Danna W.
Jun 2013
They did a great job. They even removed debris from a burn pile. They also removed a dead tree and removed the stump, also took out 6-8 shrubs. We even called them out a second time. They were able to accomodate our schedule.
Ibukun O.
May 2013
Not much to say, dealing with Jones Road Tree Service was pretty straightforward and hassle-free. They sent out their men the first day to cut down the two trees we requested, and then about 4 days later they came back to grind the stumps. One of the trees was a cypress (?) tree that had a lot of stumps all over the place, so the end result was a little messy as to be expected, but there were a couple of minor remnants that were not dealt with. We asked our gardener later to gather the wood chips and use as mulch for our smaller trees and hedges.
All in all we were satisfied with the job.
All in all we were satisfied with the job.
Diane D.
Mar 2013
See above
DANIEL O.
Mar 2012
This company has a major communications problem! I have cancelled my plans to use their service because they fail to show up on time and the office/owner does not call or communicate whatsoever.
My neighbor and I arranged to have Jones Rd. Tree Service come on March 15th to remove two large pine trees on my yard and one large pine tree and several tallow trees on her yard. The estimate for removing my two pine trees, including grinding the stumps, was very reasonable and we were both looking forward to having the work done. The workers were expected to arrive sometime in the morning, but did not. When I called to check, the owner told me they had delays due to a tree falling on a house as well as a worker who had something to take care of first. He expected them to come by 1pm but they did not arrive until 2 pm. They started on the neighbor's yard and quickly removed her tallow trees, then started on her very large pine tree. As the afternoon progressed, it became clear that they weren't going to even get started on my yard. The workers were WONDERFUL - I watched them as they carefully cut down a very large pine tree in my neighbor's yard. They did not have enough time to grind the stumps in my neighbor's yard, though. They said they would come tomorrow to do my work, but I had previous commitments and told them that would not work. I called the office to reschedule for the next Friday, the 23rd. I was told the workers would arrive between 8 and 12, but by 1 pm they had not shown up. When I called the office, I was told that there was no way a crew could get there today, at which point I told them I was no longer interested. I did tell them that my neighbor would like to have her job finished, and was told that they "never grind these stumps the same day." This surprised me because I assumed they would be able to do it in one day, since other companies in the area had done so. If this is standard for this company, it would have been beneficial to know about this ahead of time. Now that I have cancelled my order, they have been calling me repeatedly and the owner just showed up at my door, which I find rather aggressive. I told him I was not interested. All this company had to do was keep me informed, but for whatever reason they have chosen not to. They seem to have scheduling/communication issues, and don't contact the customer.
My neighbor and I arranged to have Jones Rd. Tree Service come on March 15th to remove two large pine trees on my yard and one large pine tree and several tallow trees on her yard. The estimate for removing my two pine trees, including grinding the stumps, was very reasonable and we were both looking forward to having the work done. The workers were expected to arrive sometime in the morning, but did not. When I called to check, the owner told me they had delays due to a tree falling on a house as well as a worker who had something to take care of first. He expected them to come by 1pm but they did not arrive until 2 pm. They started on the neighbor's yard and quickly removed her tallow trees, then started on her very large pine tree. As the afternoon progressed, it became clear that they weren't going to even get started on my yard. The workers were WONDERFUL - I watched them as they carefully cut down a very large pine tree in my neighbor's yard. They did not have enough time to grind the stumps in my neighbor's yard, though. They said they would come tomorrow to do my work, but I had previous commitments and told them that would not work. I called the office to reschedule for the next Friday, the 23rd. I was told the workers would arrive between 8 and 12, but by 1 pm they had not shown up. When I called the office, I was told that there was no way a crew could get there today, at which point I told them I was no longer interested. I did tell them that my neighbor would like to have her job finished, and was told that they "never grind these stumps the same day." This surprised me because I assumed they would be able to do it in one day, since other companies in the area had done so. If this is standard for this company, it would have been beneficial to know about this ahead of time. Now that I have cancelled my order, they have been calling me repeatedly and the owner just showed up at my door, which I find rather aggressive. I told him I was not interested. All this company had to do was keep me informed, but for whatever reason they have chosen not to. They seem to have scheduling/communication issues, and don't contact the customer.
Tricia P.
Feb 2012
They were fine the workers don't speak english but the owners do,and the price was good.
David S.
Nov 2011
Great experience. On time. Extremely fast. Not one branch left behind. They really changed the way our trees looked. Not over trimmed, just right.
Penny C.
Oct 2011
We will not hire Jones Road Tree Service (JRTS) again for the following reasons: 1) our instruction was to thin out the crape myrtle trees but instead they were topped off, 2) workers were too lazy to cut down a large limb and instead drug it through our gate damaging the cedar trim & posts and even moved the posts out of place (trim will need to be replaced and cedar refinished), 3) their chainsaws or other equipment was leaking oil and dripped a stream of oil ALL down the length of our driveway and across the front of our lawn (stained the concrete & killed the grass!!), 5) even though my husband spotted the BRIGHT ORANGE cable line for the person grinding the stumps, the worker cut our cable line & neglected to tell anyone at home, 6) foreman demanded payment before all work was completed & was charged the wrong amount, and finally 7) had difficulty reaching anyone at their main office phone number to report issues. We finally reached the owner David Maulk and David had an excuse for everything. He even suggested it was our fault for not telling his workers what to do. I don't believe it is the customer's responsibility to manage how they run their crew. We provided them with a detailed drawing & list of all the work well beforehand. We even offered to review the work again before the start date and David declined. JRTS only offered a $50 discount for all the trouble. If you like to do a lot of repairs after a crew leaves, JRTS is the company for you. If you do hire JRTS, I would suggest giving them only 1 thing to do and stand & watch every minute of their activity. Note to JRTS: Your office personnel NEED customer service training - be friendly and professional, treat customers with respect, and answer the phone stating the company name. Best of luck with JRTS - hope your experience is better than ours!
Response from Jones Road Tree Service LLC
"In response to the member's comments, first and foremost we apologize for any inconveniences and/or damages that occurred during the services we performed. We also deeply regret that our efforts to remedy each of the members' complaints were not acceptable. We would like to address each of their points as summarized below: 1) Regarding the crape myrtles, visual inspection prior to commencing the job revealed large knobs with new growth sprouts – telltale signs they had been “topped off” in the past by other tree trimmers. We explained to the client that when crape myrtles had been topped off previously, it’s very difficult to “thin them out” in such a way that the trees no longer looked topped off. In other words, the current visual appearance of the trees is irreversible, and we did the best we could with the customer’s crape myrtles. 2) The back gate that was damaged was very narrow and we placed slats of wood on the inside of the gate sides in an effort to protect it as we hauled the tree trimmings through the gate. Unfortunately, it was not reasonable to completely cut down all of the trimmings to fit perfectly through the narrow gate and some damage occurred to the gate trim and finish. We apologized for the damage and offered to repair the gate, however, the member stated she preferred instead to take a price reduction on the job. We agreed on a settlement and it was our understanding that the issue was resolved. 3) The oil spillage was not related to the chainsaws. Rather, the stump grinder hose broke and spilled oil in the grass and on the driveway. We cleaned up the oil on the driveway and in the yard. 4) The cable line was entangled within the stump and it was impossible to fully remove the stump without damaging the cable. We apologize that this damage occurred as a result of the stump removal. 5) Our foreman did not demand the payment from the member. Rather, he simply handed the bill to the member as the crew was finishing. Per the terms of the contract, payment is not due until the stump removal is completed. In most cases, the stump removal crew arrives later in the day or the following day to complete the job. If the member misinterpreted being handed the bill and felt he was being forced to pay prior to the job completion, we sincerely apologize. Under no circumstances do we ever expect or accept payments prior to completion of the specified work. In the end, we regret that the member's job was not completed to their satisfaction but strongly feel that the major issues that occurred were in fact reconciled prior to the completion of the work and acceptance of payment. Further, we would have gladly addressed these concerns further with the member’s had they simply presented their continued objections directly to us instead of posting their complaints indirectly through an online forum."
Licensing
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FAQ
Jones Road Tree Service LLC is currently rated 4.4 overall out of 5.
Jones Road Tree Service LLC accepts the following forms of payment: CreditCard
Yes, Jones Road Tree Service LLC offers free project estimates.
No, Jones Road Tree Service LLC does not offer eco-friendly accreditations.
No, Jones Road Tree Service LLC does not offer a senior discount.
Yes, Jones Road Tree Service LLC offers emergency services.
No, Jones Road Tree Service LLC does not offer warranties.