John Moore Services

I was very please the company that came to give us a quote with right price.

I recently had John Moore Plumbing services out to my home. The technician spent a considerable amount of time in the Attic checking the gas hot water heater. He said yes indeed I need a replacement and informed me that the current unit was not vented up to code. The quote given was over $4000. I wanted a second opinion and the New Company that came out gave me better news. Turns out that my current unit was up to code and was under manufacturer warranty. My dad always said always get more than one opinion on everything. Thank God I did!

So I had a water leak and called John Moore. The estimate was $2,142. I thought they were professional. Then they told me I had a bad valve on my water heater, they just happened to look when they were in the attic and also thought my water heater wasn't connect right and that their was a open rotted wood in the water heater vent., another $1,747, And then they needed to end cap my vanity sink before the water remediation people could build back the vanity that was $350.99 I watched John Moore , Turn the two faucets hot and cold hand valves off , unscrew the flexible metal water pipes and hand screw on two brass end caps in a total of 10 minutes. So for about $5,000 I am now John Moore's best friend. I found out later that John Moore's business model is to upsell the customer and that ALL John's Moore employees are paid based only on commission, not hourly or on a specific salary. I think maybe I get , but hey they were Johnny-on-the-spot and came almost immediately. I will never ever use John Moore again; they are not professional and told I needed a lot of unnecessary tasks done. Overpriced does not describe the cost. When you are charge 20 times what someting should cost it is pure robbery,

I am very unhappy with John Moore Plumbing. I had to have a 100' section of my sewer pipe replaced to the city line. It involved jackhammering through my pea-gravel patio (about 40 ft) and additional trench line through the yard (about 20 ft). It was a very expensive job, and I agreed to price. The job was completed in mid-May 2022. PROBLEM 1: The patio was poorly repaired. I understand that concrete related items are difficult to repair/match, but the job looked like a kid did the work. It really was very bad, and unsafe. In May, I asked that the job be done right, and the concrete guy did come out and look at it, and agreed to repair it. However, he was no show to several scheduled start dates. It is now Sept, and the job is still not repaired. In fact, the repair job is getting in worse condition. PROBLEM 2: The sewer pipe has now begun to to have issues again. I asked for them to diagnose the issue. I was told that plant roots have now grown in the 10 ft section of pipe between the house and the start point of the last repair. The tech is absolutely positive the roots were not there four months ago. I find it amazing that roots can grow so rapidly in the middle of a 1,000 sq ft section of concrete. Their suggestion is that I pay another large charge to bust through the other part of my patio. So, 1. The repair job they did to my patio was terrible. 2. The service to repair the patio is terrible. 3. The plumbing (sewer pipe) problem still remains, and I am expected to pay more to fix the same problem they were supposed to fix in May.

Do not use John Moore for nothing they are a rip off they charge three times the amount other competitors would do it my ex-wife called me told me her air conditioner quit working I could not make it over there to look at it I would’ve figured that out the capacitors about 20 bucks John more charge $460 to do that also told her that her fan motor was going to go out but that would help for a little while like a Band-Aid well the next day and quit working The service guy that came out there quoted her $1600 to put on a fan motor a fan motor is $200 it’s the most simplest thing you could put on these guys are total rip off I’ve been trying to call them I had a lady Took my complaint and said somebody would get a hold of me I was at work could not answer it I called back one minute later could not talk to them I’ve already called them three times I’m gonna take them to small claims court Even 250 is pushing it for the charge of the capacitor

They convinced us we needed our duct work removed in order to receive cooler air. 6000.00 worth of work. Called them back today July 26th 2022 still hot in front of house. Cone to find out our unit needed Cleaning and only cost 244.00 House cooling now. Please don't trust John Moore. If you do, only let Mr. James Robinson who works for John Moore. He is the only one who finally told us the truth about what was the problem. I am on my way to the cooperate office tomorrow. One year ago, a worker from John Moore put a shoved his foot in our ceiling. Been begging them to repair it. I am submitting a picture of that. Still waiting on that repair.

Awful! My AC stopped working in the middle of a heat wave, so I called for emergency service, but the soonest appointment available was 2 days later. Technician was impolite and unprofessional and resisted going on my roof to view my AC unit, although I had told John Moore that unit was on my 2nd story roof when I called for service. A knowledgeable relative had checked the unit when it first stopped working and said the capacitor had seized up. The John Moore technician quoted $1000 to fix, before actually seeing the unit. After he did go up on the roof, he came down in about 15 minutes and said it was actually the fan blower, which would cost $2000 to fix (even though all parts of the AC unit were still under warranty). He said he would have to contact the manufacturer before he could fix it and he could not commit to a future service date but would be at least a week. The next day I found a smaller company, Goode Mechanical, that came out in less than 3 hours, diagnosed that the issue was indeed the capacitor, fixed it in less than an hour and the cost was literally a fraction of what John Moore quoted. The only positive I can say is that the customer service staff that answer the phones are quite nice and polite.

On time and did a good job

It was excellent.

John Moore Company always can be relied upon to do a great job. Jonathan Berumen did an excellent job with my plumbing. He is polite, professional, knowledgeable and efficient. He always explains the work and patiently answers all questions.

I called 3 times a day trying to get someone to come out and clean the mess they left in my attic. I was told they would have someone get in touch with me and I’m still waiting. The guys while in my attic caused a leak going down into my kitchen. I had to put a pan under to catch water. I called and was told they no plumbers available. I had to call my plumber to come fix the leak. Your plumber came the next day and he even said that my attic was never cleaned up by your air conditioner Men. I paid cash for your work because I thought your company was very professional but I guess I was wrong. I had to someone to fix the ceiling in my kitchen from the water damage. I will never recommend your company to anyone because you don’t stand behind your work. My name is Rosemary Wishnow [email protected]

Very well.

It went well the tech. said that in the fall I would need something done to the filter.

1st technician did the AC inspection but forgot to do the repair. Had to reschedule. 2nd technician was a new employee and he did an adequate job on the repair; but I think I could have done a better job myself.

THE DID A GREAT JOB.

Very competent and efficient.

Great great great great great great great great great

Great service, on time and friendly technician.

Took a few days but all was great, wonderful staff

well. tech well knowledged and completed overall check of system inside and outside

Quoted 18000.00 said I needed a new AC , got a 2nd and 3rd opinion and my AC is working great no issues. Contacted customer service and they said they would look into it. Never heard back

They quoted me a price of $5500. Another licensed HVAC completed the same worknwith the same parts for $900. Vastly overpriced. Note: 3 other HVAC companies quited me $900 to $1200 also. You must shop around to get fair prices.

A little over a year ago I had John Moore Company do an AC check on my working AC. They said the coil was faulty and would for sure break in 1-2 years. As I work in this space to have AC down is loss of income for me— so at their recommendation I replaced the coil for about 4500. Then the coil THEY put in broke a little over a year since they installed it (the previous one was working 8 years after installation). Now the company wants to charge 1800 to replace the coil THEY put in about a year ago!! In addition I have no AC. I was already worried about this company because when they came last year to unclog a toilet— they did not use a tool big enough and so had to return with a bigger tool—BUT CHARGED for both visits. Is this a company you want to trust?

Do not use! Overpriced and overcharge - where to start. Had a slab leak, they came out and I was dumb accepting their quote without an invoice. As I called and told them, I'll pay what I agree but I will never use them again. First a consultation comes out and is not a plumber. (Couldn't even find my leak and tried to talk a 1200 dollar toilet). Consultation gives a quote does not give you an itemized list. 8k for a new main and drywall. Less than 40 ft and the drywall is due to them cutting . Work starts - did not show up to dig the day they said. Did not call till I called them. They did the work but pipe the hot and cold backwards (toilets were hot) They finally did my drywall but they don't do paint and texture for the price they give me. 4 days at home. I finally had to call and asked for an invoice since it has been a month. They charged me 546 for limited access attic. Funny just had a water heater and furnace replaced last year by two other companies and they didn't have that charge. Than they charged me 1100 dollars for 4 squares of 1.5 x 1 ft of drywall. What a rip off. No wonder they don't send an invoice. As I explained to them in the phone, if I knew that the drywall was separate I would never had it done by them (I have other drywall from the leak, total will be like 400). The workers are nice and I feel sorry for them. Even the call center. Again never use. You can find plumbers and drywall much cheaper. I don't even want to discuss the expensive quote they give me to put flooring down. I'm the sucker that was born. Don't be me and pay way too much. (Dry wall picture attached )

I needed to have a very small piece of siding (hardiplank) and one vent pipe seal (not the pipe, just the seal) replaced on my house. I called John Moore to do the work. When they priced out the work I thought it was high, so I questioned them about it. They made it sound like a team of guys would come out and need to pull up some roofing, add flashing and moisture barrier and then the siding (one piece about 3 feet long). Turns out they didn't need to do nearly as much work. One guy came to the house and was done in two hours.......for that, I was charged ~$2,000.00. You read that correctly, ~$1,000.00 per hour to replace a single piece of siding. They did an adequate job, but $1,000.00 per hour is outrageous. I spoke with them several time to try and get a more reasonable price and they would not budge. I will NEVER use them again and I recommend, if you like your hard earned money, you don't either.