Approved ProAbout us
John Moore has been a family-owned and operated business since 1965. We understand the trust you place in our company when you invite us into your home. “Call John & Get Moore” is more than our company’s slogan; it’s our pledge to you. We’ll explain everything and provide upfront, honest pricing options, so you feel confident from start to finish. We only hire the very best craftsman and give them the very best training and resources. All of our work is backed by the integrity of the John Moore name.
Business highlights
Services we offer
Plumbing Services, Air Conditioning & Heating, Electrical, Remodeling, Roofing, Pest Control, & Lawn Services.
Services we don't offer
Fencing, Foundation.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 8% | ||
| 7% | ||
| 7% | ||
| 17% |
Filter reviews by service
The original appointment was for Monday, June 8, 2015. John Moore Service only allows a 4 hour window for the service fee of $49.00. (A smaller time frame is available for a much higher service fee.) This fee was supposed to be applied to any service rendered. It was not. On Monday the window was from 4PM to 8PM for the service technician to arrive. I specifically told John Moore's customer service to notate the AC was located on a full two story roof and to bring a 27 foot ladder. I arrived at 4PM to wait. Around 6PM John Moore customer service called and stated they were over booked. At 7:30PM customer service called and stated they were running late. The technician did not arrive until 8:45. It was completely dark. When he arrived, he told me he could not fix the unit because he did not have a ladder. Each time John Moore's customer service called I reminded them they needed a tall ladder. Customer service told me at 8:45 they would book another appointment for the following day from 8 to Noon. I told them I had already waited for almost 5 hours and they agreed to make the service call for 8AM to 9AM on Tuesday. Tuesday morning the technician arrived at 9AM. The technician had a ladder and examined the condenser. He told me the unit was full of Freon but needed to have the evaporator coil cleaned and the condensation line blown out. He initially quoted me $850 to perform the service. When I asked if he was going to remove the coil and clean, he told me this was just for an acid spray. The technician told me to remove the coil would be $2,000. I told him to just blow out the condensation line. He quoted me a price of $350.00 to blow out the line. I told the technician I was going to call and ask for a supervisor. The technician told me the supervisor would not be at her desk and would have to call me back. I called John Moore's customer service to inquire if these were the actual prices they charged and asked to speak to a supervisor. I was told the supervisor had just walked away from her desk and would have to call me back. John Moore call center provides terrible customer service. After sometime, the technician told me he could reduce the charge to blow out the line to $149.99 plus the charge of $49.00 for the service call. Since I had waited for almost 2 days I agreed to have the line cleaned. John Moore's customer service is awful and their prices to perform service are outrageous. John Moore Service clearly does not care about providing quality customer service at a fair price. Ironically, when I was typing this complaint (Friday, June 12, 2015), John Moore's customer service called and offered to refund the $49.00 service charge. I will have to wait to see if they follow through on the refund. I would not recommend them!
"We're sorry you had such a negative experience. We checked on the records and are told that your refund is in process and will go to accounting on Monday for credit to your account. We will honor the additional $100 we offered you on a future service if you change your mind. We'll work hard to earn 5 stars from you next time."
"Thank you so much for being a customer! We appreciate this review and hope to earn your business again in the future."
"Thank you for your review. We appreciate your business."
"We are so sorry to hear about the trouble you had with your appointment. A customer service manager has tried to reach you and we hope to talk to you directly. This is not the kind of service we work to provide for our customers. Thank you for reaching out to us here."
"We are sorry to hear that you were unhappy with your service. We want to make it clear that when we called the manufacturer about your warranty, they told us 5 years. We're glad to hear that your warranty is better than that. Our records show that you were given 3 estimates: Good, the $99 trip fee and fuse change; Better, 299.99 Surge Suppressor Condenser or Air Handler; and Best, the $1900 motor and thermostat replacement. We would have honored any of these estimates that you chose. Thank you for providing feedback here, and we hope to have another opportunity to work with you."
"We are sorry to hear that you have chosen another service provider. Our records show that we have not provided plumbing service to you since 2013, and the last time was a warranty call for which you were not charged. We hope you'll give us another opportunity and we'll work hard to earn an A from you next time."
"Thank you for this review! We appreciate your business."
"Thank you so much for being a great customer! We appreciate this review and look forward to working with you again."
"Thank you for this review. We value you as a customer"
"Mrs. (member name removed), We are sorry to hear that you are still unhappy with the outcome of our service call yesterday. We have carefully reviewed our records on the work done previously at your home as well as our conversations with you. Two years ago John Moore Services replaced plumbing pipes in your home. When we heard from you yesterday, we did say that if the water damage you had was related to the re-pipe we installed, that we would take care of the repairs. We were able to send the same technician who did the re-pipe to your home yesterday for a thorough review of the problem. Unfortunately the leak you had yesterday was caused by the shower valve union, not the plumbing pipes. We repaired the problem with the shower at no charge because we value you as a customer and appreciated that you waited for us to take a look at the problem. The plumbing manager is available to discuss this again with you if that would be helpful. Thank you for providing this review."
"Thank you for your review. We are happy to have you as a customer."
"Thank you for this review. We are pleased to have you as a customer."
"Thank you for this review. We are happy to have you as a customer."
"Thank you for this review! We are happy to have you as a customer."
He worked from about 9:30 to 15:30 and when he finished asked me to inspect and approve his work. The sheetrock work was done well and I couldn't tell that any sections had been replaced. He did a good job of matching the texturing and had cleaned up the area and swept. He also took a picture of how he left the insulation in the attic so I wouldn't have to go upstairs and check, but did offer to take me up there. The technician was very professional, stayed busy the entire time and took the time to explain the things he had completed.
I did not rate their pricing since I did not get competitive estimates.
"Thank you for the review. We are glad to hear that you were happy with your service and we are thrilled to have you as a customer."
"We are so sorry to hear that you've had this experience. Our policy is to return to fix any problems at no cost until you are satisfied with the job. We wish we had had the opportunity to make the repairs you needed, because we would certainly have done it, and explained that we don't reimburse for repairs done by other companies. We hope this helps to clarify the situation."
"Thank you for taking the time to write this review. Our records show that we provided 3 estimates for you (Good, Better and Best), ranging from $3600 - $5600 in price. We're sorry to hear that none of these options met your needs. We hope to have a chance to work with you in the future, and we'll work hard to earn an A from you next time."
Troy came out on time and gave us an estimate on 6 items. Came out a distant 4th out of 4 cost-wise. He was very professional and thorough in his explaining what they would do and the warranties they provided. The warranties were better than the other quotes we received but the prices were out of sight.
We elected to go with another company.
"Thank you so much for providing this review. We're sorry to hear that you chose another service provider. We hope to work with you again and will work hard to earn all A's from you next time."
"Thank you for this feedback! We are glad to hear that you were happy with your service."
"Thank you very much! We appreciate your business and this great review."
"Thank you so much for this great review! We love hearing from happy customers."
"Thank you so much for your review. We are thrilled you chose us for a second opinion."
"We’re so sorry to hear about this experience. While our goal is always to do the job right the first time, our policy is to return until you are satisfied. In this case we should have done better. A customer service specialist will be in touch with you to follow up. Thank you for taking the time to provide this review; we’ll use your feedback to improve our service. We hope to work with you again and prove that we can earn an A the first time."
At 4.35pm that day I receievd a call from their despatch and was informed they were too busy and no longer would they have a technician available. I explained my situation and was told that that was not their problem, it was their customer service problem as they had already told them that they should not be arranging appointments for my scheduled time. I told them the predicament I was in (young family and no power) and that I felt they should be doing everything they could to resolve it. I was told "its impossible, we have no one available"
By the time I managed to find another suitable company I had to pay double rate as I was calling them out after hours on a Friday evening.
Will never consider John Moore in future.
"We’re so sorry to hear you had this experience. This does not meet the standards we work hard to keep for our customers. A customer service manager will be in touch with you. Thank you for taking the time to provide this review."
"We’re sorry to hear that you were unhappy with your estimate. Our policy is to offer 3 estimates to every customer — Good, Better and Best — so you have options. A customer service specialist will be in contact with you so we can better understand what went wrong and use your feedback to improve our service. Thank you for letting us provide this estimate and for this review; we hope to have another opportunity to work with you and will work very hard to earn an A from you next time."
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