Houston Wholesale Blinds & Shutters

John was great to work with. He was very responsive to my questions and knowledgeable. He has great personality. There were no issues with shutters however not so with blinds. I understand two different vendors create prQoducts. Had 4 blinds that had to be replaced due to issues and blinds need to be cleaned of a rough dusty film; disappointing to say least.

This was a great company to work with and they made things so easy. They were extremely flexible, communicative by email, and were able to come to my home for an estimate in the evening so I wouldn’t have to take time off work. I wish all companies were like this! What a lifesaver. Bryan was honest, practical, and asked all the right questions to help me narrow down the best shades for my home. The price was great too and we are so pleased with our experience.

Bryan was amazing - very helpful and not pushy in any way. Did not try to upsell us, instead focusing on what he thought would be best for us. Installer was efficient and professional. Would definitely use them again.

John is very professional and easy to work with. We are very pleased with the price (the best offer among several quotes) and the service. John has good on-hands experiences and offered useful suggestions for the arrangement on arched windows. Highly recommended. I should have posted this review two years ago,  but better late than never :)

I had them come and do my new home. Like last time they did a great job and they have the best price. I'm really impressed with the company. I'll use them anytime I need new window treatments. Highly recommended!

What happened when we decided to use Houston Wholesale Blinds and Shutters was nothing short of shocking?

I URGE YOU TO READ THIS REVIEW BEFORE WORKING WITH THIS COMPANY.  

We contracted with Houston Wholesale Blinds to do all of the windows in our new house.

John Milham (remember this name!) and his wife Gana came to do the measurements.

We placed our order.

A few weeks later, their installer Gus came to our home to install the blinds.

Gus informed us that there was no wood near the back of our windows and all the blinds would have to be hung near the front, not the back.

This turned out to be incorrect, but we didn?t know it at the time.

Mistakes happen, that is life.  Gus was nice and worked to the best of his knowledge.

Gus installed the blinds as best he could, but they let in a lot of light and did not fit very well as they were measured for the back of our windows, not the front - as John had recommended and measured.

We were unhappy with the result, and called John Milham (who happens to be the owner of the company?s FATHER).

John came in and immediately said that he wasn?t buying us new blinds.  He called his installer and cussed him out loudly in front of us.

Note at this point that John wasn?t offering to fix any of the blinds or check to make sure that they actually could be installed correctly (which it turns out they could)?

John was dead set on making sure that there were ?no refunds?.  Because ?how should he know their was no wood back there??

John said it was our fault and our builder?s fault.

We brought John up to our master bedroom to show him how much light the ?blackout? blinds let in.

That?s when things really got scary?

As John Milham continued to raise his voice and cut my husband off verbally, I decided to record the altercation.

I listened back to the recording and wrote out what happened from here:

My husband said, "its not flush, there?s lots of light, this doesn?t do anything like what you said.? 

John, "i know you don?t like em?

My husband, "i?m telling you this isn?t what we ordered?

John- (voice raised) I sold you exactly what you wanted.  

My husband, "you didn?t" 

John - "You wanted them hung to the back!?  
(what we wanted was to block the light - John recommended mounting the shades to the back.)

My husband,"you didn?t?.. (cut off)

John - "you wanted them hung to the back - and THAT?s what I sold you!?  

Me - "but they didn?t put" ? (cut off by John)

John - "because your windows aren?t straight.?
(John was pointing his fingers way too close to my husband's face during the above statements in a very aggressive manner)

My husband- "don?t point at me like that, ( john had his hands close to my husband?s face) Its super rude! do not do that.?

Me, "stop! both of you stop!?  
( I was getting nervous with how this was going and John was acting very aggressively like he was going to hit my husband.)

John - "you need to back your a** away, cause I sold you exactly what you asked for - you threatened to go to an attorney, get your a** to a god-d*** attorney ? i?ve got legions of them.." (yelling loudly)  

(earlier in the visit when John was yelling at his installer on the phone about how he?s mad and how he thought we expected him to replace all the shades my husband and I talked amongst ourselves saying we may have to get our attorney involved? we didn?t say it to him).

Me- "alright, please leave our house.?   

John- "i?ve got legions of customers ??

Me- "please leave our house now.?

John- ?...that love our work.?

Me-  "please leave our house now?.

John- "i?m out ? you let me know when the court date is. and i want my check!?  

(We had paid 50% before the shades came and were supposed to pay the other 50% when the job was COMPLETED, which it wasn?t at all.)

We got John to leave and as he was shouting we asked his wife Gana to please get her husband to leave.  

Then she said something rude and they left.

After this my husband and I were very upset.   We felt like we had been lied to (we had).

We called Angie?s List.  Also I called our builder and here comes the kicker?

THERE IS WOOD where the installer said there was NONE.  

Go figure.  

It all could have been fixed when John came over?  Instead we got cussing and rage from John.

After we found out there was wood, we sent a concise email stating that they should have a qualified installer come out and reinstall all of the shades properly (how they were measured in the first place), and to patch the holes from the first botched installation (and also to not have John come out again, for obvious reasons).

All we wanted was the blinds we ordered to be installed correctly.

We got an email from the owner of the company, (John?s son Casey) to have the head installer come out, Carl.  

Carl and  another installer (Sergio) came and fixed everything in a reasonable manner.  

No blinds had to be returned.  Some needed a little sawing and the end caps removed, but that?s life and we understand.

Carl and Sergio were both very nice - as was the first installer Gus.

Note that the installers do not actually work for Houston Wholesale Blinds - they are a separate company.

End of story, the blinds are done.  We paid them the remaining amount.

Heed this warning - save yourself stress and aggravation; work with a different company even if it costs more.  

We wish we did.

John and Gana Milham came to our home to give us a quote for shutters in our home.  We obtained a quote from three different companies.  John and Gana were by far the most knowledgeable and provided a wealth of information on the options available to us.  Some of the other companies simply came out, took some measurements and instructed us to go to a show room if we had any questions.  In contrast John and Gana took the time to make recommendations on almost every window in our home, very personalized service to say the least.
The delivery/install of the shutters was delayed due to the West coast port slow down/strike but the install team was very professional and the shutters look amazing.  We had some detailed chair rail wood work in our home and the install team made the shutters look seamless with our current wood work.
We have six more windows in our home and we are already in discussions to get those fitted with shutters in the near future.  We high recommend Houston Wholesale Blinds & Shutters.

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When they put the blinds in, the tech also moved the picture up high, even though I'd just mentioned it to him. He was so nice and went out of his way for me. The quality of their work was A++.

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We wanted to install plantation shutters on 39 windows in our house. We got several quotes and Houston Wholesale had the best price and value for the money. Their rep John was personable and kind, walking me through all the different options. They had someone come out and measure and then we waited a few months for the manufacture and delivery of the shutters. The install went well and we are pleased with how everything looks. It also cooled down the house considerably (when the blinds are closed).

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John was so very nice and easy to work with. He and his wife came out one day to take all the measurements and I had an estimate emailed to me the next day. When I was ready to order it took a few weeks for the blinds to come in. They were installed in one day. A couple of adjustments needed to be made over the next few weeks and John was very easy to get in touch with and he quickly handled everything. The quality is great and at a reasonable price. I would definitely recommend them!

Everything was great. Very professional, punctual, quick and friendly.

They were very responsive, they responded to me the day that I sent them an email inquiry. They came out within a week, this was about three weeks ago. They should be coming by September to install the window shades. Their price is very reasonable, they responded very quickly and very personable.

we obtained multiple quotes from several vendors. this vendor wasn't necessarily the least expensive, but they were definitely the most responsive and friendly company we met. no complaints when we asked for different quotes at different points in the process. they were flexible with multiple visits when i wanted to check fabric again and get two more windows measured. the install was quick and awesome. loved loved loved them.

Great! The responsiveness was incredible. John, our sales person noticed that the valances on several blinds did not match the rest of the windows. In addition, one window was not measured correctly so the blind was too short and the blinds for the arches needed to be one size smaller. He calmly took care of everything and we had all replacements completed one week later. I love the quality of the blinds and installation as well as excellent service and follow through.

Casey did a great job. He is responsive and easy to work with and the product is gorgeous.

Houston Wholesale was very responsive to my original request for a bid. Bryan called and was out to give us a bid within 2 days of first contact. The bid was higher than a competitor, so we opted to go with someone else, but the customer service was definitely top notch! I would definitely allow them to bid on any future projects.

John is a wonderful guy that provides a great product.  We had him come out to our house several times to look at different options for window treatments and to measure all of our windows.  He provided great insight that helped us choose which window treatments were right for each of our rooms, and he was very patient with my wife and me as we tried to decide on colors and styles.  Once we made our decisions, John put the orders in for our window treatments, and they arrived very quickly (and ahead of schedule!).  As soon as our window treatments were in, John was at our house as soon as we asked him to be to install everything.  He was always willing to come out on Saturday mornings to bring samples, take measurements, and install window treatments, which we really appreciated.  We are very satisfied with the quality and price of the product John provides, and we are even more satisfied with his exceptional service.  After all of our window treatments were installed, we had some follow up questions/issues with the cell shades in the following weeks, and John was very prompt in getting back to us with a solution to address our questions.  (Some of the cell shades were not hanging completely level, and there was an adjustment mechanism built into the cell shades that we didn't know about--John contacted the manufacturer and sent us some information on how to adjust the cell shades with the adjustment mechanism--now all of our shades are perfectly level!)  We have already recommended Houston Wholesale Blinds to several friends, and we will continue to do so.

This is a family owned company with AMAZING customer service.  Their reviews speak for themselves.  It's rare to see great customer service these days, and their prices are very low and reasonable too.  They called before coming out each time, and even made a return trip just to make sure I was 100% sure of the wood blinds for my office.  John was amazing and I would like to give him great recognition for punctuality and honesty . You can't go wrong with these guys, take my word for it. |

The entire process was painless. I called for an estimate and Casey was out within a week and the estimate was sent within a day. I did get a quote from another highly rated company from Angie's list but HWBS was more than 10% less for the exact same product. I went with them and they put up temp shades on the windows we requested since we were in a new build with no windows coverings. Casey arranged that install and did it himself. The shutters arrived on time and they were installed in one day and look amazing. I have told others about my experience with Casey and HWSB and definitely recommend them very highly.

They were very professional, on time, lots of options, investigated a special request, installed promptly and did an overall outstanding job.

The people were very nice. The owner was the one that actually came out an described what we would be getting showed us the different options. Explained when everything would be arriving. They came out and installed them we were very satisfied.