Houston Wholesale Blinds & Shutters
About us
We are a family owned business and are proud Houstonians who know the city well. At Houston Wholesale Blinds we consider our customers to be the most important part of our company, and we will do everything we can to make your shopping experience as comfortable and easy as possible.
Business highlights
Services we offer
Residential, and roller shades., cellular shades, commercial, plantation shutters, roman shades, sale and installation of custom window treatments including faux wood blinds, wood blinds
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 2% | ||
| 5% | ||
| 0% | ||
| 2% |
"Thank you for the review!"
I URGE YOU TO READ THIS REVIEW BEFORE WORKING WITH THIS COMPANY.
We contracted with Houston Wholesale Blinds to do all of the windows in our new house.
John Milham (remember this name!) and his wife Gana came to do the measurements.
We placed our order.
A few weeks later, their installer Gus came to our home to install the blinds.
Gus informed us that there was no wood near the back of our windows and all the blinds would have to be hung near the front, not the back.
This turned out to be incorrect, but we didn?t know it at the time.
Mistakes happen, that is life. Gus was nice and worked to the best of his knowledge.
Gus installed the blinds as best he could, but they let in a lot of light and did not fit very well as they were measured for the back of our windows, not the front - as John had recommended and measured.
We were unhappy with the result, and called John Milham (who happens to be the owner of the company?s FATHER).
John came in and immediately said that he wasn?t buying us new blinds. He called his installer and cussed him out loudly in front of us.
Note at this point that John wasn?t offering to fix any of the blinds or check to make sure that they actually could be installed correctly (which it turns out they could)?
John was dead set on making sure that there were ?no refunds?. Because ?how should he know their was no wood back there??
John said it was our fault and our builder?s fault.
We brought John up to our master bedroom to show him how much light the ?blackout? blinds let in.
That?s when things really got scary?
As John Milham continued to raise his voice and cut my husband off verbally, I decided to record the altercation.
I listened back to the recording and wrote out what happened from here:
My husband said, "its not flush, there?s lots of light, this doesn?t do anything like what you said.?
John, "i know you don?t like em?
My husband, "i?m telling you this isn?t what we ordered?
John- (voice raised) I sold you exactly what you wanted.
My husband, "you didn?t"
John - "You wanted them hung to the back!?
(what we wanted was to block the light - John recommended mounting the shades to the back.)
My husband,"you didn?t?.. (cut off)
John - "you wanted them hung to the back - and THAT?s what I sold you!?
Me - "but they didn?t put" ? (cut off by John)
John - "because your windows aren?t straight.?
(John was pointing his fingers way too close to my husband's face during the above statements in a very aggressive manner)
My husband- "don?t point at me like that, ( john had his hands close to my husband?s face) Its super rude! do not do that.?
Me, "stop! both of you stop!?
( I was getting nervous with how this was going and John was acting very aggressively like he was going to hit my husband.)
John - "you need to back your a** away, cause I sold you exactly what you asked for - you threatened to go to an attorney, get your a** to a god-d*** attorney ? i?ve got legions of them.." (yelling loudly)
(earlier in the visit when John was yelling at his installer on the phone about how he?s mad and how he thought we expected him to replace all the shades my husband and I talked amongst ourselves saying we may have to get our attorney involved? we didn?t say it to him).
Me- "alright, please leave our house.?
John- "i?ve got legions of customers ??
Me- "please leave our house now.?
John- ?...that love our work.?
Me- "please leave our house now?.
John- "i?m out ? you let me know when the court date is. and i want my check!?
(We had paid 50% before the shades came and were supposed to pay the other 50% when the job was COMPLETED, which it wasn?t at all.)
We got John to leave and as he was shouting we asked his wife Gana to please get her husband to leave.
Then she said something rude and they left.
After this my husband and I were very upset. We felt like we had been lied to (we had).
We called Angie?s List. Also I called our builder and here comes the kicker?
THERE IS WOOD where the installer said there was NONE.
Go figure.
It all could have been fixed when John came over? Instead we got cussing and rage from John.
After we found out there was wood, we sent a concise email stating that they should have a qualified installer come out and reinstall all of the shades properly (how they were measured in the first place), and to patch the holes from the first botched installation (and also to not have John come out again, for obvious reasons).
All we wanted was the blinds we ordered to be installed correctly.
We got an email from the owner of the company, (John?s son Casey) to have the head installer come out, Carl.
Carl and another installer (Sergio) came and fixed everything in a reasonable manner.
No blinds had to be returned. Some needed a little sawing and the end caps removed, but that?s life and we understand.
Carl and Sergio were both very nice - as was the first installer Gus.
Note that the installers do not actually work for Houston Wholesale Blinds - they are a separate company.
End of story, the blinds are done. We paid them the remaining amount.
Heed this warning - save yourself stress and aggravation; work with a different company even if it costs more.
We wish we did.
"We are proud to have served hundreds of happy Angie’s List customers. We pride ourselves on integrity and quality of product and service. I encourage members to read our past reviews, as over half of them are glowing reviews of John and his wife Gana. As owner of the company, I believe and work under truth that the customer is always right. In this case however, I feel that our perspective should be shared to ensure transparency. This customer's initial review was very short and included A and B ratings. The following day the customer greatly revised their review in efforts, that appear, to sabotage our business. I wasn’t surprised to learn that these customers are professional writers because their review reads more as a vindictive news story than honest feedback. I find it to be distorted and unfair. Objectively, from our perspective: The customer and salesperson John both agreed that the shades should be mounted in the rear space of the windows (inset). John measured them to fit this specific location. Upon installation, our installer Gus attempts to hang the shades where the customer and John had agreed upon, but is unable to find wood behind the drywall. Screws have to enter wood in order to make the mount stable and secure. With customer approval, Gus moves the shade forward to the front of the window where he was able to find wood to screw into. Unbeknownst to John, each shade was installed in this new location. Since window dimensions will change based upon where the shade is mounted, the shades wound up not fitting properly. Gus mistakenly comments to the customer that the shades were not measured correctly. Upon hearing this John goes out to address the issue. John explains that the shades were measured correctly for the location they had agreed upon. The customer insists that the shades were measured incorrectly, and demands repeatedly that they must all be re-made or refunded - using the misinformed comment our installer Gus made to validate their stance. When John again tried to explain that the shades were not mis-measured rather installed in the wrong location, the customer - knowing full well they had changed the original location of the shades - proceeded to blame John for the shades not fitting. The customer also insisted John should have known their windows didn’t have wood in the rear (hidden behind the drywall) to mount to in the first place and aggressively threatened a lawsuit. At this point John also lost his temper and began defending himself. In his eyes he was being taken advantage of and verbally assaulted. This does not excuse John for losing his temper and reacting the way he did. He raised his voice to the customer and was wrong in doing so. John's character is typically one of extreme professionalism. He is a senior citizen as well as a decorated war veteran, and should have known when to politely walk away. The following day we sent over our head installer to re-install the shades in their original location. It turns out there was wood in the rear of the window all along, just not all the way back where Gus had initially attempted his install. With a few adjustments, the shades were a perfect fit. All of this could have been avoided had our installer contacted us before installing the shades incorrectly (even with customer consent). We have already discussed this at length with our installation crew so this sort of thing is avoided in the future because it greatly inconveniences the customer. We are pleased to report that, despite some unforeseen yet avoidable issues, this job was completed successfully. We look forward to continuing to service Angie's list customers and we appreciate constructive feedback."
The delivery/install of the shutters was delayed due to the West coast port slow down/strike but the install team was very professional and the shutters look amazing. We had some detailed chair rail wood work in our home and the install team made the shutters look seamless with our current wood work.
We have six more windows in our home and we are already in discussions to get those fitted with shutters in the near future. We high recommend Houston Wholesale Blinds & Shutters.
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