Founded 1996 • With Angi since April 2010
Service Provider ResponseWe regret that Mr. [Member Name Removed] was not completely satisfied with end results of our flagstone work. We have excellent rock layers and the work should have been cleaned up properly at the end of the job. Before any work begins all customers are given the cell phone number for the Earth Ideas owner to call for any problems that are not being resolved satisfactorily. The owner never received a call or was made aware of the situation.
Service Provider ResponseEarth Ideas is happy that the customer is satisfied with the Drainage work and Gutter work performed. The dissatisfaction seems to be be the artificial turf. At the end of the job the customer expressed complete satisfaction with the artificial turf installation and paid us in full with no complaints. A week later the customer contacted us and said that he wanted a new estimate for an additional 6x10 turf area that was not in the original estimate. After the customer received our new estimate he contacted Earth Ideas and stated that "he did not think he should have to pay full price as he already spent a lot of money and that he believed Earth Ideas should install the new grass at below cost". Artificial turf installation is slow and costly and we replied to the customer that due to the time involved that we would have to make a profit. Unfortunately after that the customer became very dissatisfied.
Service Provider ResponseI am sorry the customer is unhappy with Earth Ideas. After reading the customers comments it appears his concerns are NOT about the overall quality of work but rather that 1 small tree died after installation. The customer was very happy at the final walk-through and made the final payment without any complaints. However several weeks the customer called about 1 tree was looking bad. It was discussed with the customer that the tree was disease free when planted and so the tree must now be either being under-watered or over-watered. Soon afterwards the customer reported that the tree had died. The owner of Earth Ideas came out to take a look at the tree and concluded that the customer had under-watered the tree. Before Earth Ideas installs any plants we let the customer know that plants are guaranteed healthy upon planting and that there is no guarantee on any plant materials. Despite this the owner of Earth Ideas was going to replace the tree free of charge for the customer however the customer chose not to return any of the Earth Ideas phone calls.
Service Provider ResponseThe owner of Earth Ideas regrets the miscommunication with the customer. In this particular instance the customer was very happy with the over all job and quality performed however on the last day of the job the customer wanted us to do some additional work that was not in the original written estimate or agreement. Even though this work was not in original estimate we would have been happy to accommodate her wishes if only she had told us the day before as we did not have any drain parts with us. Because we had to return the the job the next day and purchase extra parts we gave the customer an estimate for the extra work. The customer feels that we should have done this work for free.
Service Provider ResponseI apologize that you felt you have had a bad experience from Earth Ideas. We all go above and beyond to take care of our customer’s needs. Mike (your job supervisor) went out to your house on three separate occasions to check on the status of your job in fact we sent two guys out there to help remove some roots that the plumbers could not remove that we never asked or received payment for. You were trying to coordinate us installing a root barrier at the same time you were replacing your septic system so you could save money. Because the new root barrier was to go inside a trench already dug by your plumbers we agreed to give you an 80% discount from our advertised price. This is something we never do but we were willing to work with you to help you save money. The problem arose when the general supervisor (Mike) told you that he may be able to install your root barrier on Saturday but that if he could not it would definitely be installed on Monday morning and you agreed to this timetable. My employees work very hard throughout the week and most of them have families and as a general rule we do not work on the weekends. Every effort was made to accommodate your request on Saturday but as it turned out we unable to install your root barrier on that day. Saturday around 5:00PM you called me (Brian) as I was pulling into my church parking lot. I chose to stay on the phone and talk to you in the parking lot as my wife went into the building by herself and ultimately I was locked out of the church service. I made several calls to your job supervisor (Mike) to get the details and called you back and apologized that your job could not be done today but we would do it Monday morning as agreed. You became agitated and insisted that we either come to your house right away or on Sunday. When I told you we did not work on Sundays you became even more persistent. Our profile on Angie's list states that we are closed on Saturday and Sunday. I am very sorry for the way your job unfolded and am glad you found someone else to do the job for you and wish you all the luck in the future. Brian Blalock
Health & Safety Measures
Houston Foundation Analysis & Repair is currently rated 4.3 overall out of 5.
Houston Foundation Analysis & Repair is open:
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Houston Foundation Analysis & Repair accepts the following forms of payment: Visa, MasterCard, Discover, Check, PayPal
No, Houston Foundation Analysis & Repair does not offer free project estimates.
No, Houston Foundation Analysis & Repair does not offer eco-friendly accreditations.
No, Houston Foundation Analysis & Repair does not offer a senior discount.
Yes, Houston Foundation Analysis & Repair offers warranties.
Houston Foundation Analysis & Repair offers the following services: Houston Foundation Analysis & Repair Services (by Earth Ideas Co.) offers an on-site evaluation and detailed report by a licensed structural engineer of your house and building problems. We also advise the customer on the best remedy and solutions to your problems. Such solutions may include one or more of the following; 1) Installation a tree root barriers and/or water barriers, 2) Installation of a new yard drainage system in combination with re-sloping of the soils surrounding the foundation. Call us now for an on-site inspection of your home or building. Cost for on-site visit and report: 1) $450 for 2500sqft or less. 2) $600 for 5000sqft or less. 3) Greater than 5000sqft call for quote.
2022 Super Service Award
Big Star Outdoor Living is known for designing and building some of the best custom landscapes and outdoor spaces in Houston and surrounding areas. You will not find a more reasonably priced custom outdoor living contractor in the area. We are comitted to high quality, getting it right the first time and listening to you to turn your yard into your dream. We serve the Houston, Spring, Humble, Kingwood, Tomball, The Woodlands, Conroe and The surrounding areas. From fire pits, pergolas, gazebos, patios, walkways and so much more! Lets get your outdoor project started!
Unique Outdoor has been proudly serving Houston and the surrounding areas for over 17 years. All work is done in house by licensed technicians.
2022 Super Service Award
Space City Lights is the best Landscape Lighting Houston Design and Implementation company in the area. Space City Lights also offers Outdoor Lighting warranty and maintenance contracts on new and existing systems to preserve the life of our exterior lighting systems.