H2Oasis Pools Llc

"We appreciate the great review! Please let us know if there is anything else we can do for you!"

"We are happy to be able to serve all of your pool needs and look forward to a great ongoing relationship where we do all the work, and you just enjoy a beautiful pool!!! Thanks for the great review!"

"We appreciate your business!! Thanks!"

"Thanks for the great review!!"

"Thanks for the positive review! Please let us know if there is anything else we can do for you!"

"Thanks for the great review! Thanks you for pointing out something that we pride ourselves in. We ARE licensed by the state to do electrical work, and we are one of only TWO pool companies that are currently registered with the City of Houston to pull permits. If the City of Houston finds out there is work done without a permit, it is a $400 fine to the HOMEOWNER! Thanks again! It was great doing business with you!"

"Thank you! We are here for the customers, and we understand sometimes an employee will make a mistake, but we will absolutely make sure that it is remedied!"

"Thanks for the nice review! Please let us know if there is ever anything else we can do for you!"

"Thank you for the kind words! I understand that there have been a couple of small hiccups with expectations, and we are by no means perfect, but we do strive for perfection and will always take care of anything that is not to the customer's satisfaction, within reason of course. We appreciate your patience through those hiccups!"

"Thanks for the rave review! It has been a pleasure taking care of your swimming pool needs. Please let us know if there is anything we can ever do to make our service any better."

"I am the owner and operator of H2Oasis Pools, and I’m shocked and saddened to read this review. H2Oasis Pools prides itself on trying to provide the best possible service in the industry. This can be seen in the way we present ourselves on the jobsite in professional uniforms; how we interact with our customers, being timely and courteous and always available to further explain things. Additionally, behind the scenes we strive to meet and exceed industry standards and the needs of our customers. All of our technicians are certified by APSP and/or IPSSA in water chemistry and pool maintenance. Furthermore and we spend time and money on continuing education for our employees to keep the basic information fresh and to be up to date with the industry. We are a fully insured, licensed, and multi-certified company. We are active members in both national pool organizations, APSP and IPSSA. We are one of only two pool companies we are aware of currently registered with the city to pull permits for electrical work. We are also one of less than 50 companies, by our last count, in the greater Houston area licensed by the State of Texas to do electrical work on your pool. I recall providing the estimate referenced in this review. I visited with the owner twice discussing our services and addressing their concerns from previous service providers. Our rate structure for pool service is pretty simple, we charge generally $70/service hour. For a standard 15K gallon pool we charge approximately $150/month for once a week cleaning including the cost of chemicals (roughly $35/week), which is on the low side when evaluated against comparable companies. For a standard 15K gallon pool, it takes our service techs 20-40 minutes per visit, depending on the time of year and what needs to be done each time. So on average we are onsite for 30 minutes and charge roughly $70/hour. The pool from this review has a lot of tree cover and is large (approximately 30K gallons) with varying depths, shelves, and benches making brushing and vacuuming more difficult. I estimated it would require 1 to 1.5 hours for a FULL clean, EVERY time we were out (many companies that do 2 services a week don’t necessarily vacuum and brush each time). We averaged this to 1.25 hours/clean, for a total of 2.5 hours/week. So, for 2.5 hours a week at $70/hour the cost is $175/week. Be assured this is our rate for any pool this size with similar onsite conditions regardless of address or zip code. Our service pricing, along with every estimate we provide, is based on simple math and never on how much we could take advantage of someone because of outlying circumstances. Most of our clients will attest to the opposite opinion of this review- we are timely, respectful, knowledgeable, thorough, and fair. As the owner, I treat my customers in exactly the same manner as I expect to be treated. I try to find the most economical way to help my customers and expect the same out of my employees, and they know it. We give what I consider a very good service, for a very fair price. When it is time to have your $40,000 to $100,000 car washed, do you let the guy on the corner do it just because he has a bucket of soapy water and a squeegee? Your pool is the same, we don’t recommend you let just anyone clean it. WE encourage people to take into consideration insurance, certifications and licensing to ensure your pool is being serviced properly. Improper chemical treatment can hurt you, your family, and damage the investment in your back yard. There is a price for knowledge, quality, and reliability. We are not the least expensive in the industry, but we are far from the most expensive. Be aware that not all companies or their service technicians are equal… We strive to be superior in the best interest of our clients. Should this reviewer have any issues with the provider they chose, please don’t hesitate to call us back."

"Great customer! We were sorry to see you leave. When you decide to build that new pool, give us a call!"